Complimentary Unlimited entrance to 9 eco-theme parks. Up to $2,900 in value!
Guests will receive free admission & other amenities to the following theme parks and tours:
XEL-HA: All food & beverage (from Monday to Sunday, $26USD per person fee)
XCARET: One meal included (from Monday to Sunday)
XPLOR: Buffet Included (from Monday to Saturday)
XENOTES: One meal included (from Monday to Saturday)
XOXIMILCO: One meal, beer & tequila, non-alcoholic drinks included (from Monday to Saturday)
XICHEN TOUR: Food included (from Monday to Saturday, $33USD fee )
XPLOR FUEGO: Buffet Included (from Monday to Saturday)
XCARET XAILING: Meals not included (from Monday to Sunday)
No reservations are required for Xcaret, Xplor & Xplor Fuego.
The rest of the parks & tours require reservation. No show fee apply of $25.00 USD(plus tax) per person, this will be charged to the guests who do not request a cancellation with at least 24 hours in advance.
See Guest Services or the Concierge for more information or to make reservations.
Transportation included.
- Roundtrip transportation from Hoteles Xcaret to Isla Mujeres Pier Point in the Cancun Hotel Zone
- Round trip Catamaran ride from Cancun-Isla Mujeres-Cancun
- Certified crew on board of the catamaran
- Snorkeling tour on a reef
- Snorkeling gear and full-face mask.
- Premium drinks and hand fruit on board.
- Box Lunch
- Time at leisure at Isla Mujeres
- Option to return to Cancun by Ferry, instead of the Catamaran, if guests wish to spend more time in Isla Mujeres. Guests must always ensure to be on time for their return transportation to the hotel. If guests cross at a later time, they will not have the possibility to take their included transportation.
- Access to the Cancun scenic tower located at the Isla Mujeres Pier point.
Operation Frequency: Monday, Wednesday, Friday, and Sunday.
Please remember that in addition to this tour, guests also have the option to enjoy our Cancun-Isla Mujeres-Cancun Ferry with the following pick-up times at the hotels:
- Hotel Xcaret Arte 09:15 am
- Hotel Xcaret México 09:30 am
- La Casa de la Playa 9:45 am
Reservations are essential to enjoy this tour, through our Guest Service departments or on-site.
Resort Details
- BODEGA Bar
Mezcalería and Tequilería
A celebration honoring mezcal, tequila and the festive spirit of Mexicans.
- CAVA
Wines and Cigars
An exclusive selection of wines completed with our special label LA CASA DE LA PLAYA. Tobacco masters will find a spot for them too.
- CENTLICuisine from the South of Mexico
Run by Chefs Rodrigo and Daniel Rivera-Río, passionate chefs, gastronomes and storytellers, who come to share the best flavors of the south of the country. - ESTEROSeafood and Comfort Food
Mexican Peruvian:Cuisine immersed in Mexico and Peru - Lobby BarCosmopolitan Mixology
- LUMBRECuisine from the North of Mexico
Also by Chefs Rodrigo and Daniel Rivera-Río, proud representatives of the state of Nuevo León, who present exquisite contemporary north eastern flavors of their creation. - SKY BAR
Mixology
Fantastic views with the best cocktails and music.
- TUCH DE LUNA
Flavors of Mexico
A creation by the inspiring and captivating Mexican Chef Martha Ortiz, who has earned herself a privileged place in the international gourmet scene for her feminine cuisine and a mix of science and art that exalts Mexican culture
- WET BARSignature Cocktails
A spectacular bar inside the main infinity pool.
- 24-hour front desk
- ATM/Cash machine
- Coffee shop
- Complimentary breakfast
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- 24-hour front desk
- ATM/Cash machine
- Coffee shop
- Complimentary breakfast
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Free parking
- Gift/News stand
- Grocery store
- Hairdresser/barber†
- Luggage service†
- Onsite laundry†
- Outdoor pool
- Sauna†
- Smoke-free property
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site
- PoolInfinity pool
- Spa †muluk spa
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
585 reviews
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Mar 03, 2025Most amazing vacation ever. Truly spoiling you 24/7 .
What can I say … the most amazing vacation experience ever. Casa de la Playa is 5 stars for a reason. The service is 24/7 non stop from private butlers ( a big shout out to Memo and Laura) and the drivers, I wish I could remember all of them , Jesus, Elliot, Renaldo are where you want to gather information about all the sights to see and what to do if you choose to leave the beautiful property which you may not. Don’t miss the aquarium, brunch at Cavas? In the Mexico hotel which is only on Sundays and the restaurant Mercado San Juan in Arte restaurant. Both a 2 minute drive. The food is great, fresh everywhere but I did find the restaurants at Playa having some items I wouldn’t try.. grasshoppers with insect salt anyone? Room service has an excellent menu and available 24/7. I could go on and on obviously. Book and I promise it will be the vacation of a lifetime. Bring lots of ones and 5’s . Tips are not expected or required but are very much appreciated. Butlers are usually tipped 25 a day, each and we tipped the drivers and beach bartender and Daniel the wonderful lobby bartender. Just answers to questions I had that I couldn’t find. I’m still missing a jetted bubble bath in the lava tub every night. This vacation you will remember forever!
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Feb 27, 2025
Amazing Experience
Wife and I celebrated our 30th wedding anniversary for 7 days at this all inclusive resort. We have vacationed at all inclusive resorts all throughout the Caribbean for 20 years. Hands down the best vacation we have ever had including our stay at Jade Mountain in St Lucia. All aspects of the experience was 5 star. Our butlers Memo and Laura went out of their way to make sure every aspect of our experience was perfect! Food and drinks were all top echelon!
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Feb 22, 2025Beachfront Bliss!
This place was pretty good! The room was clean and the staff were friendly. The location was also great, right on the beach. I would definitely stay here again. This place was pretty good! The room was clean and the staff were friendly. The location was also great, right on the beach. I would definitely stay here again.
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Feb 20, 2025
Dreamland
This is truly the dreamiest vacation spot ever. We still question if it was reality or not! On top of being the most beautiful location, our butlers Celeste & David were so very attentive and kind!! Will be recommending this place to all. This place will be hard to top!
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Feb 16, 2025
The best resort I ever stay
La playa is the best resort I ever stay. We were upgraded from Xcrate, and we were amazed by this beautiful property and flawless service. The room is spacious with small outdoor swimming pools and jacuzzi, I do love the jellyfish aquarium tank in room! We also tried several private events which only available to La playa guests and all were great. I do love this property and wish can visit again in future
- AdvisoryA minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Parks and Tours. • Xoximilco • Xenotes • Xel-há • Xavage • Xenses This fee is subject to change without prior notice.
- Check In: 12:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cash
Special Checkin Instructions: Front desk staff will greet guests on arrival.
Know before you go: Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Madatory Fees: You'll be asked to pay the following charges at the property: The charges below are included in your overall room price:New Year's Eve gala dinner feeChristmas Eve gala dinner fee We have included all charges provided to us by the property.