Discover all-inclusive comfort and relaxation close to the Caribbean Sea at Allegro Playacar. Surrounded by a Caribbean landscape, each of the hotel’s rooms offer unobstructed views of the resort or the ocean and come fully equipped. The hotel offers unlimited meals, snacks and beverages available at any of the three restaurants and five bars (including the refreshing swim-up bars). The range of sports and water activities, such as kayaking, beach volleyball and catamaran, is wide and varied. This resort boasts a magical, natural setting, state-of-the-art equipment and an unbeatable All Inclusive program, all of which create a unique opportunity to enjoy some days in the Riviera Maya. In addition, the resort’s ideal location in Playa del Carmen allows for visits to areas of important cultural and entertainment interest, including the archeological ruins of Tulum or the fantastic cenotes on the Mexican Caribbean shore.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10368 reviews
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Nov 22, 2024Lovely small resort with the best staff anywhere
Why You Should Stay at Allegra Playacar: 1. The Staff - We have been traveling together a lot for about 15 years, and the staff at this resort are unbelievably great. They couldn't be friendlier. We rarely waited for a drink, never waited for a seat at either buffet (lobby or beach), and they even had the patience to help us work on our terrible Spanish. I can't say enough about how wonderful they are. I'm not exaggerating when I say that all other resorts should send their staff to Allegra Playacar to learn how to give their guests the best possible vacation. 2. The Beach - Lovely, clean sands, a shallow walk into the water, even for a non-swimmer, and (finally!) enough lounge chairs for the number of guests. We will often split our days between pools and the beach, but it was really great at the beach, so that's where we stayed for the entire week. We were concerned about it being a public beach, but those concerns were completely unfounded. 3. The Food - There was nothing fancy at either buffet, but there was a good variety and it was all high quality and excellently prepared. My friend couldn't stop raving about the chicken at the beach buffet. Having a pizzeria on site was also great and they make their vanilla, strawberry, and coconut (OMG, so good) ice cream on site. The hours for each meal were also excellent, so even when we had a bit of a late night and slept in, we could still get breakfast. We arrived very late the first night, so we missed supper, but there were hot dogs, fruit, veggies, etc. upstairs at the lobby bar that did the trick nicely. We only tried one a la carte and we were pretty underwhelmed, especially when the buffet food was so good. 4. Location - Turn left at the front gate, and you're a 2-minute walk from a lovely market. Grab a cab and turn right at the front gate, and you're minutes from Playa del Carmen. We went to the market twice and it was a great way to whittle away an afternoon. We didn't go into Playa del Carmen, but we heard from other guests that it was a great experience, especially if you're looking for night life. Other Things of Note: The entertainment was quite good, especially the Mexican night that featured dancers in different costumes from different regions. And yeah, they had a Michael Jackson night, which almost always makes me roll my eyes, but Allegra's MJ was quite good. I thought he was lip-synching at first, but nope, he was just that talented. The resort is small, which we loved. The walk from the beach to the front lobby was 10 minutes if you took your time. Considering the resort's location is very urban, the resort itself is pretty jungle-y, which we also loved. The agoutis chirping at each other every morning was awesome, although the howler monkey in the morning was soooo loud! We were in the back of Building 13, next to the jungle courtyard which is apparently where our monkey friend hangs out. We never saw him, but his sounds were unmistakable. One fun highlight of the trip was the iguana chillin' in a lounge chair by the pool, completely oblivious to the people around it. Minor Issues, that weren't bad enough to make us stay away, or were fixed as quickly as can be expected: 1. Our safe wouldn't work when we arrived, but was replaced the next day. 2. Our TV screen was very, very broken, and it was never replaced. We don't generally watch TV on vacation anyway, so this is a very minor issue to us. We did want to check on the US election, but got our coverage on our tablets, which was fine. 3. Having the main buffet and lobby bar located upstairs from the lobby was a bit weird. We commented a few times about how the resort was not utilizing the lobby space very well. 4. The exterior light at our room didn't work and was never fixed. This was also minor because the light between units and our neighbor's lights were all working so we could see our way, and really, we could see well enough on our balcony to enjoy our nightcaps and conversation. 5. We had a coffee maker in the room but had to go hunt down coffee. 6. We left very early on our last day, there was not an exterior light on anywhere around the entire resort, and it was very, very dark. Yes, we had our phones to light the way, but this seems like a safety issue. 7. The only air conditioning anywhere is in your room, the lobby store, and the Oriental a la carte restaurant. I read other people's reviews that complained about this and thought they were being too picky, but it was very hot when we were there, and not being able to get any relief, especially during meals, did become taxing after a few days. Overall, we would recommend Allegra Playacar. It's cozy and friendly and you'll have everything you need to have a lovely vacation.
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Nov 20, 2024First Clubs Best Bartenders!
Freddy Mendez, Angel and Andres were amazing bar tenders at the first club. They completely made our entire trip. They were so friendly, caring and thoughtful. They always had a smile on their face. Mira was also very friendly and helpful throughout our stay. Would highly recommend staying at first club and I hope you get Freddy, Angel and Andres as your bartenders!
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Nov 18, 2024Small and friendly.
Our check in went smoothly, our room was nice but we had no hot water for most of our stay. The staff was friendly, the food was good.
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Nov 09, 2024
A home away from home!
It’s our 8th time staying at Allegro Playacar and it truly feels like a home away from home. It’s small, quaint and the facilities, food and service is on point. The three guys running the First Club Angel, Andres and Eder are absolutely wonderful and could not be more helpful. They are kind to the adults and children alike, making them kid-friendly drinks all week long! David the Allegro lifeguard helped both of my kids with a jelly fish and wasp sting. He is gentle, knowledgeable and reassuring. He was quick to assess and treat both situations. We were very grateful to have him around all week. Our housekeeper Ricardo would surprise the kids every morning with a new “animal” on the bed. These small touches go a long way. Mayra the manager of the First Club was very helpful and quick to help with any translations needs. Overall, I would highly recommend this resort to families with children. What an amazing place, can’t wait to come back!
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Nov 03, 2024
Smaller Property with Big Corazon!
Nice decor, fresh luxury bedding! Robes, slippers provided. Close to the beach and beachfront. Close to most amenities. After a heavy rain we had to move to another area ( only our unit flooded) that unit was near Kids Club also wonderful! However given a choice, Worth the upgrade to First Club!Freddy Mendez, Andres, and Angel, we Thank you for all your Service and your hard work and your personalities! You are the best everday! Shout out also to Humberto in the breakfast and lunch area! We loved seeing you again! As always you are a Joy! *be careful if you have a problem. Ask to have them come look! There is a huge difference between A/C dripping and an inch of water covering your floor,ha. Thank you Myra for coming to look and moving us! I know it wasn’t easy for you to do that! But we did appreciate it very much!