Resort Details

Dining
OnSite Dining
  • Bar Blue Lotus
    Stylish Drinks
  • Blue Lotus
    Flavorful international cuisine
  • Caribya Beach Grill
    Grill House
  • Coffee Bar
    The place to start your day
  • Lobby Bar
    Perfect for pre-dinner
  • Sports Bar
    Formal – casual sports bar
  • Xoxolati
    Mexican Gourmet
On-Site Amenities
  • 24-hour room service†
  • Coffee shop†
  • Concierge desk
  • Exercise gym
  • Golf,Offsite†
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Outdoor pool
  • Parking
  • 24-hour room service†
  • Coffee shop†
  • Concierge desk
  • Exercise gym
  • Golf, Offsite†
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant†
  • Spa†
  • Water sports†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Bocce court †
  • Direct access to a beach
  • Fitness center on-site
  • Kayaking †
  • Pool
  • Spa †
  • Table tennis †
  • Volleyball †
Off-Site Recreation
  • Golf †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3753 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Butler was not available

    Butler never answered phone. Eating arrangements were confusing. Wet bar refills were non existent. Pool bar and waitstaff was good just overall not satisfied with service for the amount of money I spent

    Feb 19, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing trip

    Everything was great, would definitely come back. Pedro our butler did a great job, staff at the pool bar awesome. Everyone made you feel very welcome.

    Feb 19, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    I do not recommend

    I was disappointed at how rudely we were treated, how difficult it was to get in touch before travel, how dated the rooms are, and the food was mid. A few staff members were incredible but overall, I would not return.

    Feb 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay

    The resort is absolutely beautiful, the best resort food I’ve ever had and our butler Pedro was top tier!

    Feb 17, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Seriously Disappointed

    I had high expectations for this 5-star hotel, but unfortunately, it fell short in several areas. Food: The quality was disappointing. Unless you ordered an omelet or taco, the food was never hot or fresh. The breakfast buffet, in particular, was always cold, which was frustrating. Rooms: The rooms did not meet 5-star standards—they felt more like a 3.5-star experience. Cleanliness was lacking, and housekeeping barely restocked towels, which was inconvenient. Amenities: For an adults-only hotel, I expected more flexibility, yet the pool hours were only from 9 AM to 6 PM, which was a huge letdown. Extra Charges: The most frustrating part was being charged $250 extra per night just to be added to a room that already slept three people. It felt like an unnecessary and excessive charge. Staff: The only highlight was the friendly and professional staff, but unfortunately, their kindness didn’t make up for the overall disappointing experience. For the price, this hotel was not worth it, and I wouldn’t stay here again.

    Feb 15, 2025
Hotel Advisories
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $45 per person/per show. The hotel can provide the current fee at check-in.
  • AdvisoryIn order to attend the Chic Cabaret Show there is an additional fee: $45 per person/per show. The hotel can provide the current fee at check-in.
  • AdvisoryThe hotel will offer exclusivity for guests aged 18 and over, ensuring an experience focused on adult comfort and privacy. Additionally, please note that the hotel will no longer be "Pet Friendly," and pet accommodations will no longer be available.
General Policy
  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy:

    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.


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