ANDAZ MAYAKOBA RESORT BY HYATT

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5 Star Rating

Cancun Intl (CUN) : 29 miles South

2482 reviews

Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property Information

Year Built : 2016

Last Renovation : 2016

Accessible rooms : 11

All rooms non-smoking : 214

Connecting rooms or suites : 4

Double bedrooms : 61

Floors : 3

Nonsmoking rooms : 214

Rooms with internet access : 1

Single-bedded accommodations : 112

Suites : 41

Total rooms : 214

Total rooms and suites : 214

Carreterra Federal Chetumal Puerto Juare KM 298 , Playa del Carmen, 77710, Mexico

Hotel Promotions

Luxury Extras: Complimentary room upgrade, early check-in, late check-out, and more. Subject to non-refundable cancel penalty. Penalties apply if hotel reservation is cancelled/changed. 2nd Night is Free! Non-refundable Rate - No cancellations or changes allowed. 3rd Night is Free! Non-refundable Rate - No cancellations or changes allowed. 4th Night is Free! Non-refundable Rate - No cancellations or changes allowed. 5th Night Free with Breakfast for 2! 5th Night is Free! Non-refundable Rate - No cancellations or changes allowed. Advance Purchase - Special Discounted Rate! Non-refundable Rate-No cancellations or changes allowed. Advance Purchase - Special Discounted Rate. All Inclusive Inclusions! Daily Breakfast for 2 in Cocina Milagro Included! Every 3rd Night is Free. Every 4th Night is Free. Every 5th Night is Free. Limited Time Offer! Subject to cancel penalty upon booking. No cancellations or changes allowed. Limited Time Offer. Non-refundable Rate - No cancellations or changes allowed. Save 15%! Non-refundable Rate - No cancellations or changes allowed Save 20%! Non-refundable Rate - No cancellations or changes allowed Save 25%! Non-refundable Rate - No cancellations or changes allowed

Resort Details

Dining

OnSite Dining

Casa Amate
Gourmet Latin American inspired signature restaurant with creative and inspiring mixology bar.
Cocina Milagro
Poolside all day dining restaurant with energetic environment featuring a variety of international cuisine & food stations.
Sotavento
Relax in a casual ambiance while tasting an array of Mediterranean delicacies such as fresh seafood, daily chef specials, light salads and a variety of desserts.
Tinta del Pulpo
A fun poolside restaurant with ocean views serving a variety of tacos, ceviche and other casual Mexican cuisine.
VeganBar
Offering a variety of healthy juices and smoothies during the day and a selection of fresh and seasonal vegan dishes for lunch.

On-Site Amenities

24-hour front desk
24-hour room service†
24-hour security
Accessible facilities
Accessible parking
Air conditioning
ATM/Cash machine
Babysitting†
Barber shop†
Beauty shop/salon†
24-hour front desk
24-hour room service†
24-hour security
Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest
Accessible parking
Air conditioning
ATM/Cash machine
Babysitting†
Barber shop†
Beauty shop/salon†
Bell staff/porter
Breakfast served in restaurant†
Buffet breakfast†
Catering services†
Child programs†
Children welcome†
Children's nursery†
Cocktail lounge†
Complimentary in-room coffee or tea
Concierge desk
Continental breakfast†
Currency exchange†
Desk with electrical outlet
Dinner served in restaurant†
Doctor on call†
Dry cleaning†
Early check-in†
Efolio available to company†
Exercise gym
Express check-out†
Family plan†
Fire safety compliant
Free parking
Front desk
Full american breakfast†
Full service housekeeping
Gift/News stand
Golf
Hair dryer
Hairdresser/barber†
Health club
Heated guest rooms
Heated pool
High speed internet access for laptop in public areas
Housekeeping - daily
Individual Efolio available†
Interior corridors
Ironing board
Jogging track
Late check-out available†
Laundry/Valet service†
Lobby coffee service†
Lounges/bars
Lunch served in restaurant†
Massage services
Meeting rooms
Non-smoking rooms available
On-Site parking
Outdoor pool
Parking
Parking lot
Pets allowed†
Photocopy center†
Pool
Private bath or shower
Public address system
Public area air conditioned
Room service†
Sauna
Secured parking†
2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Auto link to fire station
Automated External Defibrillator (AED) on-site
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Room windows open
Safety chains on guest doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs
Shoe shine stand†
Spa
Sundry/Convenience store
Tennis court†
Translation services†
Transportation†
Transportation services - local area†
Turndown service†
Valet cleaning†
Valet parking
Valet same day dry cleaning†
Wakeup service
Water sports
Wireless internet connection in public areas

Off-Site Amenities

Copier†
High Speed Internet Connection
LCD/Projector†
Meeting Facilities†
Meeting/Board Rooms†
Overhead Projector†
Whiteboard†
Wireless Connectivity
Wireless Internet Connection

† Fees may apply

On-Site Recreation

Boating †
Cardiovascular exercise †
Children's program, onsite †
Golf †
Health club †
Jogging trail †
Nature preserve trail †
Outdoor pool †
Pool †
Sauna †
Snorkeling †
Spa †
Tennis court †
Weightlifting †

Off-Site Attraction

Chichen Itza
Playa del Carmen Quinta Avenida
Rio Secreto
Tulum
Xcaret
Xel Ha
Xplor
Restaurants

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2482 reviews

CKO Stay - Amazing experience

Had a great stay here as part of a company CKO staff was friendly and accommodating. Only complaint were the wait times for certain menu items and the breakfast buffet closed a bit earlier than expected. Overall the hotel was nice, clean and loved the bikes that were all over the resort. Do wish there were some cheaper options to head to playa del carmen centro (rather than them hail you a cab which charges 500 pesos). Within the resort the beaches were super nice and the food was excellent!

Mar 01, 2025
I'm not going any more

Far too expensive compared to the services offered. Few entertainment, no courtesy room, so I had to take my shower at the.pool and change my toilet to take my plane from the hotels of this game, normally a room is loaned, obliged to book the restaurants upstream while there was hardly anyone in the restaurants, even.not.a welcome drink! Almost no activity on offer except a pleasant boat tour on the canals. Room facing the sea but with such vegetation that one has no view.

Feb 27, 2025
Unsatisfactory experience in Andaz.

Very limited dining options. Only 1 restaurant had good dinner but it was always fully booked. Dinner in other restaurants was unsatisfactory with poor quality and limited options, including vegetarian ones. Also no organised free physical activities, unlike other resorts.

Feb 25, 2025
Holidays

Our stay in Andaz Mayakoba was unforgettable and very fun, since you arrive they welcome you very kindly at check in they make you feel welcome they give you a stone to make a wish, the food is delicious in the restaurants, we order room service on 2 occasions and also this very rich, the staff is very warm, I recommend it, they have many activities, we went with the family to celebrate my mom's birthday and the whole family was delighted, we hope to return soon and live the great experience in Andaz Mayakoba, many thanks to all the people who make you have a very nice stay.

Feb 24, 2025
Never going to any Andaz resort

Do not go - everything was bad Lack of staff overall across the whole resort and all hotel functions because they all quit because Hyatt was flipping the resort from Andaz to a Lila and did nothing to take care of their staff or all the people that made reservations - food and drink service, golf cart drivers, housekeeping all terrible. Only 2 places to eat and the menu was always the same since all the other restaurants in the resort were closed.

Feb 22, 2025

Hotel Advisories General Policy

ANDAZ MAYAKOBA RESORT BY HYATT

Property Information

Resort Details

Customer Ratings & Reviews

TripAdvisor Traveler Rating

CKO Stay - Amazing experience

I'm not going any more

Unsatisfactory experience in Andaz.

Holidays

Never going to any Andaz resort

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