Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
974 reviews
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Sep 29, 2024Great family run hotel, staff are so welcoming. Cancun is our most favourite place.
This is our 23 times at Aquamarina, never had any issues with our room, it was always clean, fresh & the housemaids so nice. We had to report our air conditioning, slight problem with it & within 10 mins the engineer was there to correct it, he was a very pleasant guy. A big shout out to all staff, they all help to make our stay at Aquamarina really pleasant, You may ask why we keep coming to the same hotel ?????? We are always looked after, the location is perfect for our needs..
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Apr 21, 2024
Met all my needs and helped my Spanish
First let me encourage all english speakers to please come. Yes the staff aren’t fluent but hey it’s Mexico and they need to practice just like we do. The pools are pleasant. The rooms are fine and the air conditioning works. The neighborhood is safe after dark and much quieter than other areas in the hotel zone. The staff are adorable and so pleasant and helpful. The food at the hotel is good but if it’s not to your taste, there’s several restaurants in walking distance. It is on the caribbean but it is next to boat docks and almost no waves. If the open full on wavy ocean is your thing it may not be up to snuff. Overall this was a great experience and I would return.
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Feb 20, 2024
Small Resort Big ❤️
This is a small resort. Friendly staff some who have worked here 30 years. They do manily speak Spanish... bc it's Mexico. We did fine with our limited Spanish and google translate. The food is traditional central Mexican food. That's not enchiladas, tacos, or taco salad. We had fresh fruit and veggies everyday. This is not a smoothie, vegan, special diet place. This is like Anthony Bourdain took you on a tour to a neighborhood in Mexico with great food, wonderful bar and opportunity to make new friends. Thank you to Jose, Osmond, Manuel, Clara, Ivan, Jerry, All front desk staff and all the activities directors. We were there for 4 days. Always a clean room, cold drink, quiet beach and friendly staff.
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Jan 27, 2024DO NOT BOOK this hotel. Worst hotel I have ever been to
All inclusive is a joke room are old outdated and not well maintained the first room had a refrigerator that was not working and rusted. The stovetop was old and the wrapped the burner pans in foil! Food is subpar, drinks are cheap liquor and cheap beer. Never again!!
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Nov 23, 2023
Bad
Pésimo servicio, el personal es grosero... Dieron las 3 pm y aún no tenían lista mi habitación, el hotel está descuidado, en mi habitación había cabellos, se escucha todo de todos lados, el buffete tiene pocas cosas, no tiene lugar para trabajar. No recomiendo para nada, nos tuvimos que mover de hotel, tuvimos una muy mala experiencia// Poor service, the staff is rude... It was 3 pm and my room still wasn't ready, the hotel is neglected, there were hairs in my room, you can hear everything from everywhere, the buffet has few options, and there's no place to work. I do not recommend at all, we had to switch hotels, we had such a bad experience.