Location
PhoenixProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - Mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions are subject to change at any time without prior notification.
- high speed, In-room internet access.
- 24-Hour Fitness Center access with fitness Classes.
- Shuttle to and from Biltmore Fashion Park.
- 1-hour of complimentary bicycle usage.
- Local calls & long-Distance Access.
- Daily newspaper, upon request
- In-room coffee & tea
*Resort Charge and inclusions subject to change without notice.
Service animals allowed
Pets allowed
Deposit: $100.00 (Non-Refundable)
Pet Max Weight 50 lbs
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3575 reviews
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Dec 25, 2024Lots to like and a few things to know
There is plenty to love about this place and a few things to loathe. Let’s start with the good: 1. Beautiful property with a great staff. 2. Be sure to ask for an updated room. They are spacious and nice. 3. Pools are heated and open 24/7 with an adult only pool and a pool with water slides for the kids. 4. The sports bar area with big TVs outside is awesome. 5. Incredible workout room. The best I’ve ever seen. 6. Great trails close by if you want to run/walk outside. 7. Housekeeping did a solid job. What we didn’t like: 1. They have pickleball courts that sit empty because you must pay at least $30 an hour to rent them. 2. The TV is a streaming service that isn’t reliable. Brutal when trying to watch a game. One room was fine, the other wasn’t. And they don’t really have a solution besides turn it off and on again. 3. The rooms do not cool down enough, and it is December. We finally slept with the patio door open. Not ideal. 4. Coffee options are awful.
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Dec 20, 2024Would stay again
The hotel grounds were beautiful and immaculate. We had a poolside room and it was great. The pools were nice, but a little cold for October. The water slide was so much fun, even for adults. The gym was amazing, best I’ve ever seen at any hotel. However, the dining could be better. The sports bar and the Latin restaurant are great, but Mcaarthurs dinner was awful. I don’t use awful often, but it’s appropriate for the restaurant. The staff are nice and we had no issues. Overall, I would stay again.
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Dec 15, 2024
The tennis clinic was amazing. So much fun. Highly recommend. Brett and other coaches are the best. Spa was also great.
The tennis clinic was amazing. So much fun. Highly recommend. Brett and other coaches are the best. Spa was also great. The hotel is beautiful and staff is accommodating. Chill atmosphere. The spa was amazing. My son and I had the best time. Highly recommend
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Nov 27, 2024
Awesome place! But there are some drawbacks
Hotel review I really wanted to love this property…and I DID!! :) But I can’t ignore the other side of my experience. There are only a few rooms in the entire property that are directly above the restaurant that smokes brisket every morning at 3am..guess which room I got? Yea I woke up smelling smoke everywhere, it was extremely potent. Mentioned it to the front desk, no help was offered. Had to open all the windows and air out the room but unfortunately could not get back to sleep. Also, the reviews mentioning being nickeled and dimed here are pretty accurate. I mean $10 for a yogurt parfait in a cup? Craziest price I’ve seen for something like that. Just isn’t necessary. But there are many pros as well! The history, the design, and the grounds are beautiful. The hair products and soap are quality, bed is really comfortable and the pools are amazing. Jackson at the front desk was awesome too. Also, the fact that you can stay at the property the day you check out and use the room key as an amenity key is pretty sweet. I just left my bag with the valet which worked out perfectly. Overall, I loved the ambiance and the people and would definitely come back, as long as I was in a different room
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Nov 23, 2024We just arrived for our annual trip and we are incredibly disappointed.
While the hotel has several pools, most people are interested in the Adult Pool. Unfortunately, half of the pool is “reserved” for folks who want to kick another few hundred bucks daily to pay for a pool chair. In less than one hour, I’ve witnessed four people come in with smiles and leave PISSED. Staff allows people to hold on to their free chairs all day while they go eat lunch, play golf or if they’ve left for the day… doesn’t matter, that empty seat is still theirs. I’m typing this from the concrete, while I lean against a hard umbrella pole for back support. Oh wait, make that six pissed off guests who were just denied chairs and told to find a different pool. Thing is, nobody wants to listen to screaming kids at the other pools OR pay hundreds of dollars to sit in the sun. Greed doesn’t look good on The Biltmore. Incredibly disappointing!