Resort Details
- Various Restaurants
Next door, you’ll find a variety of restaurants at Coconut Marketplace.
In addition to nearby restaurants, there is a convenient grocery delivery service available to all guests.
- Children welcome
- Concierge desk
- Elevators Not Available
- Free parking
- Golf,Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Children welcome
- Concierge desk
- Elevators Not Available
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Direct access to a beach
- Hot tub1 Outdoor Hot Tub
- PoolThere is 1 pool on site. The beachfront pool area offers barbecue areas, a large, sparkling pool, jet spa and a poolside bar.
- Golf †Golf Course located within 5 Miles of Property.
- Snorkeling †
- Coconut Marketplace
Conveniently located next door to the property, Coconut Marketplace is a unique open-air shopping experience. Enjoy various gift shops, clothing boutiques, jewelry, galleries, sundries, snacks and restaurants. Plus you can experience free hula shows (performed by students) on Wednesday evenings and Saturday afternoons.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2313 reviews
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Jan 21, 2025First and last time!
First and last time. Paid for an upgrade to oceanfront and was expecting an updated room (per their website). The room was old with an air conditioning unit that was plugged into the slider. Upon arrival the room was dirty, and very outdated. Refrigerator was rusty and dirty. I did complain but was told by hotel staff that there was nothing they could do. Hotel manager texted and said she would look at my room but never got back to me. While I was there, several rooms including the one underneath me were broken into while people were sleeping in the middle of the night. Police came and took reports. If it wasn’t for the guest staying in the room under me, we wouldn’t have known, the staff didn’t let anyone know this happened. just so everyone was aware. Didn’t feel safe after that. We had no power from 3:30 am to 11am and there was no communication from the staff at all. Hotel staff were not helpful at all and often times avoided eye contact/talking to guest passing through lobby. I initially booked this hotel for the reviews and was looking forward to my first solo trip and was met with a dirty room, poor communication, rooms getting broken into, and no power. If it wasn’t for the great connections I made with other guest and the great view I would’ve left sooner.
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Jan 19, 2025So so at best
In spite of reserving a room with 2 queen beds, we got stuck in an unclean, outdated room with one queen and an old sofa bed. Everytime my son moved, the bed springs creaked. There were no sheets for it when we arrived and nobody available to assist. We tried calling security but no luck. The drain in the tub didn't work, nor did the air conditioner (see photo and you'll understand). So we got a fan. Over the 9 days we stayed there, the staff was unfriendly (except for housekkeeping but they only cleaned our room once) . The front desk made zero effort to find us a better room. Our entrance was off the parking lot where our rental car was crashed into one night - no note. On the positive side, the Coconut Marketplace nearby has good coffee and breakfast bowls (pretty $$$ though). The weekly Farmers Market is great and Kapaa is the perfect location from which to explore Kauai - north to south. But we'd choose an Airbnb or Kauai Shores resort next time. For sure.
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Jan 02, 2025Great location and affordable!
Great location at an affordable price. Rooms are a tad outdated but it was not detrimental to our stay. Service was very good. While not the traditional resort-style experience, the close proximity to shops and restaurants was definitely a plus. I would stay there again.
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Jan 02, 2025
A wonderful time but could use updating.
The buildings could use a coat of paint to freshen them up. The hotel rooms could use remodeling. But the room was clean and comfortable. There was, however, a pair of dirty boys underwear in the bathroom cabinet that was never addressed even after the front desk was informed. But all in all, probably would not rule out staying again. Was conveniently located with much within walking distance. The grounds were immaculate! Felt at times like we were walking through a rain forest. Many informative signs of the plant names.
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Dec 19, 2024Good Times
On the water. Easy walk to lots of food choices and shopping. Short drive to much more. Right on the bike path and bike rentals are nearby. We have stayed here several times and plan on coming back. Nice hot tub and pool with a tiki bar. Maitais are highly recommended.
- AdvisoryFront Desk hours of operation are 7:00am-11:00pm. Instructions will be posted at the Front Desk for guests arriving between 11:00pm and 7:00am. A telephone with a direct line to the Resort Patrol Services will be available. RPS will provide the guest's key/parking pass. The key will be valid for access for one night only. Further instructions will be provided in the key packet to check-in at the Front Desk. A new key valid for the guest's entire stay will be provided at that time.
- AdvisoryA minimum mandatory hotel-imposed fee of $27 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Porterage fee: $10 per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Porterage is on a request basis at an additional fee payable to the hotel.Resort Fee – Mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
• In-room safe usage
• Local and toll-free calls
• Daily newspaper at front desk
• High-speed Internet access & Wi-Fi
• Boarding pass printing available at the front desk
• Blu-ray, DVD and PlayStation 3 game rentals (in the lobby)
• One (1) non-alcoholic welcome drink at The Sand Bar (per adult, per stay)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Pet Policy : Pets Not Allowed