A majestic luxury resort with an eco-friendly concept, offering spectacular views from all suites. In addition, we offer various dining options to pamper your palate throughout your stay. Relax in a tropical environment while enjoying captivating views. The details, sophisticated architecture and the refined comfort make the suites of Azul Ixtapa Grand unsurpassed.
Location
BeachProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2328 reviews
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Oct 25, 2024Abusive supervisors
Worse hotel they disrespected me Me and my family. management is very rude. Supervisors abuse of their authority and they don't care about customer service. Upon arrival we waited over 1 hr to get our room. We were celebrating a birthday and had asked for permission to bring live music they allowed us to do so but in the date of the event stated it was not allowed and supervisors were asking for cash or else they would cancel the event. Abusive supervisors not a high star hotel as I expected. Definitely not going back
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Jul 16, 2024Amazing oasis and lovely staff!
The family and I enjoyed the friendly, courteous staff. The infinity pool is absolutely amazing and the bar staff for that pool and the beach were prompt, always welcoming, and very fun. The beach, though small, was tremendously soothing. Hotel staff was on point and their dedication to remembering us was warming. It was a great first trip for my son and with my family from Morelia - gracias por todo! I will be coming back.
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Mar 02, 2024
There’s better places
The worst reception in over 25 years of travel in numerous countries , room service is offered for a charge only 2 beer per day in your room. Bikes are offered but only with a guid. The waiters and bartenders were fantastic . The food was good , The worst was on checkout after the wrist bands were removed all amenities were off limits except for the restrooms as we waited for our shuttle we were not allowed to leave the lobby . Don’t waist your hard earned money on this resort.
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Feb 12, 2024
Great place to stay
A really good place to stay and have a relax vacations with friends or family, we really enjoy it, the personnel, the pools, the spa and the drinks are very good, also the view and the rooms are really cool, we will return for sure soon, thank you for the great vacations Azul Ixtapa Grand!.
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Dec 25, 2023Never coming back! Been 5 times, used to be our favorite but never coming back!
Unfortunately I’m posting a negative review. If you look through the years I’ve posted 5* reviews but I’m terribly disappointed this year. This is our 5th trip to this resort and many families and couples have come to this resort because of our recommendations but we will never be back. The absolute worst part was that they have a new policy, THAT THEY DID NOT INFORM US OF UNTIL CHECKOUT, that they cut off our wristbands when we checked out. We checked out and planned on having a bite to eat and another drink while we waited for our bus but they cut off our bands and wanted us to pay $45 USD / person to enjoy the end of our trip. Believe me the buffet was never worth $45 USD - let alone as our last meal there. My new policy is that I will never be back! First the PROS … - wait staff service is amazing at all the restaurants, lobby bar and pools (special shout out to Alexis but alllllll the wait staff were fantastic). - rooms are beautiful, large, have an amazing view of the ocean and cleaning staff keep them sparkling. - they have done a lot of maintenance to keep the resort looking great (new paint, re-doing the public bathrooms, etc). Then the CONS … - the buffet was terrible for any meal. Very limited dishes. A lot of fish meals - even for breakfast, as the lunch special twice and in most dishes. Fish ‘soup’ for breakfast and no bacon to be found. The resort was mostly local tourists now so wonder if the menu is more suited for them. - no greeting upon arrival. One girl at the desk who told us she didn’t speak English and then told us she was sick as she coughed at us. (She did get us checked in and even changed our room to a King bed. We have asked each of 5 times for a King bed and this is the 1st time they let us have a King.) - booking ala carte restaurants was a huge headache and took up more of our time standing in lineups than ever. They still only let you book 3 ala carte meals in a 7 day trip and you have to physically go stand in line at the booking office. First, they would only let us book from Thurs to Sat and they were fully booked except for 1 night. And told us we would have to come back on Sun to book the rest. But said they might be able to get us in if we came back to check before they closed each day. So we booked the one night and went back every other night but they could never get us in. Then we had to stand in line again on Sunday morning to book again. - there were no shows or entertainment. They’ve had fire shows, mexican pole dancers, markets set up, etc in the past but nothing this time. - they used to have live bands but every single single night was karaoke. - resort offered activities used to include kayaking, sailing, snorkeling and bicycling. But now there is only bicycling and target practice. - their beach has always been mostly inaccessible but they used to have a floating pier and we could easily go to Playa Quieta beach. Now they’ve locked the gate to get through to Playa Quieta and the pier is gone. - the board walk to the Azul and Playa Linda is in terrible disrepair. I used to love walking along there. - the bar under the waterfall was closed. - the discotheque/coffee bar was destroyed and closed off.