Bahia Principe Grand Aquamarine - Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2754 reviews

• 

  Excellent restaurants, and service

  Most beautiful beaches. Excellent service and excellent restaurants. Must try the lobster, so delicious. Monday night is all you can eat Lobster….There is an up charge for lobster but it’s worth it. Rooms need to be updated, but we didn’t spend much time in the room so it didn’t matter.

  Mar 02, 2025
• 

  Two weeks at Bahia Principe Grand Aquamarine

  Our room was fantastic, once we actually convinced Reception to give us the pool side we had paid for. At first she wanted us in Room 80 and then Room 85, finally after asking to speak to someone else, we were given Room 82206 which was perfect. Friendliness of staff at the buffet was hit and miss. Lots of supervisors but they don't actually do anything. We had to get our own teapots, cups, saucers constantly. Juan our bartender at the pool was six stars! Can't say enough good things about his attitude and friendliness! Our biggest complaint was the removal of towels and personal belongings once a day from the pool loungers. We watched in disbelief as people who were in the pool, or the bathroom, or at the bar or playing ping pong or joining in one of the activities had their things removed and taken to the towel hut. Certainly they can come up with a way to remove things after people are absent for 45 minutes or more, not while they are physically in the pool! Complaints to three managers fell on deaf ears regarding people with purple bracelets using loungers at the Grand Aquamarine. This, in light of the fact that pool staff are physically removing patrons towels and personal belongings because there aren't enough chairs, was madness. Bahia Principe, don't pit guests against each other. Purchase more chairs and umbrellas.

  Feb 28, 2025
• 

  Ignore the BAD reviews this place is GREAT!!!

  This is the third time we have stayed here, and once again, our visit was outstanding. The food was delicious, the entertainment was top-notch, and our room was excellent. It's important to ignore the negative reviews posted here; those individuals seem to complain just for the sake of it and may be trying to get a free upgrade. The à la carte restaurants, Tequila, M.E.A.T, and Maiko Japanese Restaurant, were amazing—make sure to visit them and sign up for the app to book ahead of time. However, I do need to address an issue we experienced at the pool bar. The bartenders were not attentive enough, and I couldn't understand what they were arguing about since I don't speak Spanish. Thankfully, the waiters around the pool, especially Juan, were fantastic. Overall, the service provided by Juan at our lounge chairs was exceptional! He was super engaging and friendly, and I would rate him an 11 out of 10. Aldolfo also delivered great service.

  Feb 28, 2025
• 

  Mixed feelings

  I will not be returning to Bahia Principe mostly because most of the staff weren't welcoming and didn't understand English, none of the bars served any bourbon (my liquor of choice), the wifi was VERY spotty and unavailable at many locations and my check-in process was glitched and I could not make restaurant reservations in advance and by the time it was corrected there were no time slots available at the times the rest of my party had booked. More details below. Many of the employees were wonderful but most were not. There weren't enough smiles. The employees didn't seem happy and many seemed annoyed when I asked questions. There was a significant lack of employees who understood English which meant a ridiculous round of charades every time I needed to communicate something. Except for the servers at Tequila and Capriccio (who were wonderful), the staff at the other restaurants were not good at all. To improve, reinforce the need that employees be welcoming, friendly and smile and ensure that there is at least a few English understanding employees available at each establishment. I stayed at Aquamarine and could not get any bourbon at all. I'm not talking any premium bourbon, I'm talking any borbon. It was displayed prominently at EVERY bar but not available to Aquamarine guests. I tried to purchase a drink and was told I had to buy the entire bottle. I was NOT looking for premium alcohol but I was expecting there would be a bourbon available to me. To improve, they must offer at least 1 option of the most popular types of liquor at EVERY establishment. The lack of available wifi in many areas of the resort was unacceptable. I was not able to reliably communicate with my friends and family at the resort when I needed to coordinate. I was also not able to reliably communicate with my family back home as well. This was a very big problem for me. To improve, they need to ensure that wifi is available in ALL areas of the resort. I was not able to check in through the website or app until 2 or 3 days before my trip. There was a glitch. As such, my friends could not add me to their dinner reservations. By the time I could check in (only a few days before), all the available time slots near their dinner reservations were taken. While the restaurants accommodated us when I showed up with them, it wasn't without grumpy faces from most. I was already frustrated that I couldn't check in and now I felt even worse. Unless there is significant improvement, for these reasons I will not be returning to Bahia Principe again. (Of good note, the entertainment staff at the pool and events were wonderful!)

  Feb 26, 2025
• 

  Overall, we enjoyed our stay at this hotel.

  This hotel complex is large. The pools were amazing and clean. We spent a great deal of our time in this area relaxing and taking in the sun. Secure your chairs early so you are not disappointed. The Beach is about a 15 minute walk or quicker if you take a tram/train. Staff were extremely friendly, even more so if you bring small US bills with you for good service. Each night the hotel put on some entertainment, similar to what you might see on a Cruise. We sampled a few of the specialty Restaurants. Our favourite was the Teppanyaki, least favourite was the Italian Cappriccio. Make your reservations early. Also, make sure you bring bug spray. I returned home with a good number of bites. The only real wrinkle in our stay was with our Air Canada Representative. We met with him the day after we arrived and again the day before we left to return home. On both occasions he gave us a pick-up time of 11:45 am. On the day of departure we arrived 20 minutes early and after a 45 min wait checked only to find out that our pick-up time was 10:45 am. We quickly ordered a Taxi and barely made it to the Airport in time for our return flight home. Cost $50 USD. So far, Air Canada has failed to recognize any fault and has given no indication they will compensate us for thier incompetence. Note: Your Airline Rep. is not an employee of the hotel.

  Feb 26, 2025