The ideal place for families within the Bahia Principe Riviera Maya complex, where children and adults alike have their own spaces to enjoy and the opportunity to get close to the exuberant local nature. At this hotel, you’ll have top facilities and areas for kids, such as the waterpark, plus the chance to choose family rooms that sleep up to seven people. You won’t need to worry about a thing and you can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe resort (fees apply), and take the kids along, too. After the sun sets, dance the night away at the discotheque or try your hand at the casino. Hacienda Doña Isabel also offers a variety of shops on site. You'll be captivated by the vast tropical gardens and the great variety of facilities, services and fun throughout. Enjoy access to the a la carte restaurants of the Bahia Principe Grand Tulum (reservations requiered)., located within the Bahia Principe Riviera Maya complex.
24-hour all-inclusive, 3 à la carte dinners in restaurants per week of stay, spacious rooms and well-kept gardens, free 24-hour WiFi throughout the hotel, safety deposit box in the room, mnibar, lounge chairs, beach umbrellas and towel service for the beach and pools
It’s ideal for:
Families with young children. For parents who want to enjoy every second of their vacation.
FREE, unlimited WI-FI throughout all areas of our hotels
Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com)
Location
Playa AventurasProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17675 reviews
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Dec 20, 2024Great for relaxing but not for night life
Pros • Selection of pools and wirlpools • Wildlife • Seperate vegetarian section • Premium drinks available • English widely spoken by staff • Staff are friendly • Tui staff on site and happy to help • Al a carte Indian restaurant had an amazing vegetarian meal • Great selection of vegetarian food in buffet restaurant, but will need to look around. • Foam party in the pool • Free shuttles around hotel, shopping complex (but expensive), and beach • Beach has geo tubes to prevent strong waves and seaweed problem. Wish I went to the beach sooner if I knew there was no seaweed problem. • Free deckchairs on the beach • Can call a free pick up from the hotel to the lobby when checking out so they collect luggage. • Clean and comfortable room. Cons • Vegetarian section was the same every day. It consisted of eggs and boiled veg for breakfast and Indian food for dinner. Would have been nice if there was a different main vegetarian meal each day in the vegetarian section. • Night life was mainly a singer singing in Spanish • 2 hrs away from the airport • Little vegetarian options in other al a carte restaurants, other than Indian. • Fridge in room was only stocked with 1 coke, 1 Fanta, 1 water and 1 beer a day. I asked if I could have several bottles of coke, which was provided that day, but not restocked.
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Dec 20, 2024
Nice place
We had an amazing time there, the people are so friendly, and everyone there is so helpful and makes sure that your time there is the best. It would be impossible to say enough good things about everyone from the Kids club (Juli, Velaria, Jasmine, Ami, Cynthia, Karla). They are unbelievably talented and provide awesome entertainment for kids. My favorite restaurant in Akumal is Dolce Vita , amazing service and great food.
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Dec 18, 2024Consistently Good Value
This was our 8th time staying at the Grand Bahia Principe resort, 4 time specifically at Coba. GBP continues to live up to our expectations for consistently good service and food. All of the staff from the buffet (shout out to Jose, Antonio, Aure and their teams for making us feel like family), the beach bar tenders, the lobby bar servers, and the a la carte servers were friendly and attentive. The buffet has good variety daily. Some a la cartes were better than others, which is normal for most hotels. We really enjoyed the food and decor at Hindú Restaurant Thali, which we hadn't tried during previous stays. Mediterraneo was food was good, though the space could use a refresh. We liked the decor of Tequila, but were not sold on the buffet-like concept, as the previous sitdown menu included more variety. Some of us had better meals than others at Le Gourmet (lamb was good, steak not so much). The hotel still has a more authentic Mexican feel given the room finishes and common area designs; however, if you're expecting a modern-style hotel, this is not the place for you. The hotel has a great waterpark for those with kids. Overall, we feel we received good value for the $ spent and would return for a similar price.
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Dec 17, 2024Disappointing food and drinks
We travelled as a grandma, husband and pregnant wife, and a 3 year old. There were lots of things that we enjoyed but a lot of specific issues that made our visit unpleasant. Let’s start with the pros.. The staff was incredible. Everyone we interacted with was friendly, helpful and kind. The a-la-Carte dinners that we had were very good, and had a wide variety of options. We were there for my mother’s birthday and the staff went above and beyond to make the dinner very special with a little fire show for dessert. The pools and waterpark were great, and we always had access to chairs. That all being said, there were quite a few things that I would consider to be cons.. First of all, the resort is quite run down. Every little nook and cranny is cracked or poorly repaired, and overall it does not look well kept. Railings on the pool bridges and around the lobby are being eaten by termites and destroyed by mushrooms and fungus. The drinks were disappointing to say the least. Everything was made with a premade mix, no real fruit or fruit juices, and liquor was quite cheap and you could taste it. There was also massive inconsistencies in the bartender’s knowledge or capabilities. One would make a drink completely different, missing ingredients or using different ones than others. You had to know exactly what was in the drink prior to ordering and clarify that to each server. Although the food at the a-la-carte was good, the buffets and snack bars were disappointing. You cannot take food away, which is challenging when you have a toddler. Anyone with a kid knows that they may not eat instantly and being able to bring it to the room is a huge help. You could usually find a couple items that were edible but all four of the people in our party would grab a plate, get back to the table and realize that 70% was inedible. Cheese sauce tasted like cheese wiz, and was watery one day and chunky the next. There was never an egg dish that we would eat, as the fried eggs were crispy, and the scrambled eggs were soaking wet. The only guaranteed edible breakfast food was bacon, but you had to circle like a hawk to be there when the employee brought a new tray out, and then wait in line because it would clear out in minutes. We were only allowed to book 3 a-la-carte dinners, and very quickly got sick of the buffet during our week stay. That being said, even if we were allotted more dinners, I don’t think we would have been able to book any as the restaurants were all booked up unless we could dine at 9pm as individuals. Unless there were some pretty significant changes and updates, we would not stay here again.
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Dec 17, 2024Read Review Before Booking! - Bahai Coba Family Stay
Little background I have been to all-inclusive resorts over a dozen times and since my kids have been born we have been to the Caribbean every year. My wife and I like to try different locations, different brands, and resorts. To name a few brands we have stayed with Riu, Dreams, Iberostar, Lifestyles, and now Bahia. We have never been to a Bahia branded resort and decided to go with them. The Bahia Grand Resorts just do not have the amenities that the others offer, and we were very disappointed. My wife and I would like to urge you to read the list of items below and if you can live with / without some of the items book Bahia Grand resorts. But please be aware for the same cost other resorts include many of the items below. THE UNACCEPTABLE - Roof leak in Room - First night we woke up to a roof leak in our bathroom. The next morning informed the front desk. Went back later in the day and they said it was fixed and their were photos of the fix. That night leaking again, and the plaster hole is starting to grow. For the next few days we kept informing the front desk of the leaking water and the falling plaster showing them photos on our phones and they could not do anything. We informed the staff every day until day 5 when they decided the situation is significate enough to move us. They took our luggage at breakfast and told us to come back to the front desk at 3 pm for our new room assignment. Well it started to rain and we wanted to get some dry clothing. No one could tell us where our luggage ended up. We had to sit in our swim suits in the lobby for hours waiting for a room. After explaining the situation to another couple that was leaving concierge called me over and I quote - “don’t expect the front deck to do anything for you, you must call your travel agent and have them push them”. So it must be a known thing by the staff around the resort that the front desk doesn't care about its guests. -Drowning by pool - Lifeguards don't do anything but talk and play on their phones. My kids had to witness the guest drag the lifeless person out of the pool -Insects - Within 5 min in the room we were finding cockroaches -Wildlife in room - Lizards running around the room. It makes it hard to sleep when they are running around the room while trying to sleep. THE DISAPPOINTING -No waiters by pool or beach -No way to get food to room -Fees - 20 dollar fee if you decide to skip your A-La-Cart meal -Only 3 A-La-Cart Meals for 7 day stay -Every A-La-Cart restaurant was half full at best - But still cannot get a reservation -Closed Restaurants - There were 3 (possibly 4) closed venues to eat -Buffet - Buffet food is kept at unsafe temperatures -Buffet #2 - Buffet wait staff is for the most part inattentive. There are a few good ones, if you find a person you like try to keep going back to their area -Steps are extremely slippery - Saw many people fall with some pretty significant injuries. -Beach - Beach vendors hang out at Coda's bar and try to sell you stuff as you get a drink. (Funny moment when two police officers were walking down the beach they ran away like the cockroaches in our room when we turned on the lights) -Beach #2 - Beach is rocky and water is shallow - Tram - Be prepared to take the tram and the trams dont run on a set schedule - Jacuzzi - Jacuzzi bar was closed and out of the 4 Jacuzzis only 1 was running. - Pool Bar - Kids are allowed to swim, splash, sit, play at the swim up bar. THE GOOD -Kids Club - We almost never send our kids to the kids club. On a rainy day we decided to see if the would like it. After that they begged to go back. -Beach Pier - the pier at the beach made it easy to access the water - (watch out for the sting ray that lives under the Pier) -Allergy - My wife has a mild allergy and we only had one incident with a staff member that gave us attitude about deviating from the normal.