Location
Runaway Bay - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The thermal circuit includes saunas, an ice fountain, sensation shower, footbath, cold-water pool, and indoor pool.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15317 reviews
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Nov 19, 2024Average
I stayed at the family side of Bahia Principe which was very average. If you're looking for a clean place to sleep and the sense of feeling secured, then this is your hotel. Anything else, pay for the luxury side. I was constantly reminded by the front desk staff that I was not in the luxury part of the hotel. So I guess mediocre is my best description of this hotel. Also, the buffet was unimpressive.
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Nov 19, 2024Great hotel with fantastic staff
Fantastic hotel overall. Usual couple of niggles but nothing that detracted from the holiday. Room was a little tired BUT spotlessly clean and very comfortable. You can't always except to to be in a newly decorated room, it's the luck of the draw. A la carte restaurants were all good, some better than others but think that's down to personal preference rather than anything else. Majority of staff were amazing, really grateful you have chosen their hotel and very appreciative of any tips. There were a couple of older barmen who appeared to find it all a chore, especially if you asked for cocktails, unless you happened to have the tip in your hand before ordering. Amoy on guest services was fantastic, really helpful, many thanks to her. Good selection in buffet restaurants, something for everyone. Entertainment was all of a professional standard, unlike some other resorts we have been to where Karaoke is considered as the main entertainment. Only downside is that they run on a weekly programme so the same shows were on twice in our fortnights holiday. That said there is an alternative with live music on the terrace which was also very good. The only thing lacking is a quieter bar in addition to the sports bar which tended to get quite noisy when busy. This didn't however spoil the holiday in any way but would have been nice. Overall a great hotel. Previous reviews call out lots of issues but if you read between the lines they are mainly very nit picking. If that's you then suggest you don't visit the Caribbean at all as every hotel we have ever stayed in have these very minor issues.
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Nov 14, 2024
Simply amazing!
This place is simply outstanding from the service to the food to the people you want for nothing. You’re taking care of all the time and I almost feel guilty about all the things they did for us. Going back to the food the French kiss is the jerk centre from the jerk, chicken jerk, pork, or Flame grilled burgers and all the little access co ories on the side to go with them. Just delicious. They had a few buffets. They had a little bit of everything for everyone all the other carts we went to never missed felt like you were fine dining. My only issue was with the beaches. The first beach we went to near the waterslides we found were too shallow and they put the line too short, so you really couldn’t go out too far but other than that, the water on that area was crystal clear and the sand was pretty much like sugar sand Now if we go to the other beach near the gazebo, different story grab your water shoes lots of pebbles and in the water itself always crystal clear but lots of rocks so be careful. Which in my mind would make sense now when you look at their pool, their pool is enormous and wraps are halfway around the resort and the entertainment at the pool is amazing, the animators we’re funny, engaging and always make sure you had a good time. I spent a little bit more time there just because of them! The rooms are very nice if you get an updated one it is an older resort and they are updating so I’m not mad at it. I simply say this because my son had an older room and we had a newer one, but I mean first world problems. We went to get married there, and Tasheka and her team from the beginning to the end were just simply amazing the cat trust took care of us and we wanted for nothing. They have two gazebos on the resort one on the family side one on the adult side both provided spectacular views and options for pictures. We were not disappointed. Lastly, for us, we think the sweet spot is 10 days minimum. Seven days is too short lots to do and you’re never bored. .
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Nov 13, 2024Bad experience
I would never stay here again. We were put in a room blocks away from the pool and the restaurants. The elevator felt and sounded like it was going to breakdown any minute. The numbers in the elevator were all wonky - you pressed “5th floor” button to get to the 3rd floor. In the room the safe was broken. A lamp was broken and had wires sticking out. The hairdryer fell completely off the wall. The bed had two sheets - no blanket at all. We had to ask for our garbage to be emptied. The band stage was right below our room so loud music was playing every night until 1am. We requested a room change and were given a time which got bumped back three times. Not a good stay. Rumors are they are going through a merger soon.
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Nov 13, 2024
Stayed twice. Booked again for 2025
Stayed for an amazing 21 nights in the Grand side of the hotel. This was our second stay having been there last in October 2023 for 2 weeks. I can't understand the reviews giving 1 star. In addressing some bad comments. The staff are extremely friendly and are not expecting tips. They are grateful when they get them. Re complaints about issues with the room. One call to reception fixes it extremely promptly. We had no toilet roll left once, our safe didnt work initially, we were forgotten about one day for water.... all issues were rectified within a very short time. Good points : Amazing Staff Amazing Beach Not watered down drinks No 1 drink per person limit as we have had at previous all inclusives. Extremely clean Promt [friendly] check in and out Great Pools Good entertainment Bad Points: Entertainment was good but not as good as last year. Food is good but very repetitive, nice to go to the gourmet restaurants for a change of menu. All things taken into account you should have an excellent holiday here. We have booked again for October 2025. 21 night. Can't wait.