Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9999 reviews
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Dec 22, 2024First time at a Bahia resort
Grounds clean, well maintained outside. Food at buffet service indifferent and staff seem bored and annoyed. Only one night at buffet had good service by Antonio; he was awesome, attentive, happy! A la carte food better. Tepanaki delicious and entertaining. Service at other a la cartes somewhat better than buffet. Beach buffet for lunch was great with clean bathrooms but still indifferent service. Didn't use main pool; very crowded and extremely noisy. Often messy; guests don't clean up after themselves and staff can't or won't keep up. Beach also overcrowded; doesn't make for an enjoyable experience. Smaller pools need cleaning more frequently. Pool bars ok, need to do more to keep the wasps away. Enforce no smoking by pools; it's horrible to smell second hand smoke. Pool bathroom needs serious attention. Main lobby nice, lobby bar good. Fun atmosphere at night. Buffets often have an unpleasant odor but one gets used to it after a while. Guessing it's due to the multiple water features in lobby and humidity, rain. Lobby bathrooms wonderfully clean. Room was fantastic, had a renovated suite. Housekeeping didn't sweep and pretty sure they didn't change out towels one day. Replenished water and sodas in fridge though, that was appreciated! Lots of mosquitos and sand fleas unfortunately, made for a very uncomfortable few days, despite bug spray. Frequent trollies appreciated, especially in the rain! Trolley drivers polite and friendly. No interaction with any resort management, never observed anyone.
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Dec 20, 2024Horrid Maze - Stay Away!
I am currently at this 'resort' and it is terrible. The place is disorganised. The food is not edible. The staff don't care. The resort is huge and the signs for how to get around are incomprehensible. There is no room service and the buffet is far away. I needed some ice today because of a foot injury and the staff wouldn't bring me any. My kids are with me and we haven't had a vacation in a long time. All I can say is "YUCK"... stay away from this place.
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Dec 20, 2024
Terrible customer service and no ability to follow through on special requests.
Rang up over 5 times before arrival to check that our family had rooms close together yet on arrival we were told in order to be placed together one of us would have to downgrade, my father is heavily disabled with a wheelchair and is 90 years old; they had been told this numerous times and yet made us decide between being on opposite sides of the hotel or one of our rooms being downgraded, we had no choice but to agree to a downgrade, they refused to refund the difference or offer any form of compensation at all. I would not recommend this Bahia Principe at all, we have stayed in many of their mexico hotels and this one was truly awful in comparison, what terrible customer service.
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Dec 17, 2024World highly recommend it .
I'm planning another trip in February 2025 again, this time with the family. The clerk Manuela was excellent for recommending the upgrade to the junior suite, it's was way worth it. Planning to rebook the the same room again. Thx. to Manuela again Looking to see you again.
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Dec 15, 2024Needs improvement
So many issues. Mosquitoes. I cannot overstate how many I killed and how many bites I have. Waited 40 minutes to check in. Employees allow people to cut the long line to ask questions instead of waiting in line. No one explained the shuttles, restaurants, activities etc even after 40 minute wait for check in. I was surprised when security stopped me from eating somewhere because no one told me I couldn't when I checked in. They tell you to use the app but the free wifi is terrible. A fight occured and it took security almost half hour to show up. Had tummy trouble. Saw a bartender licking honey off his fingers and not wash his hands. The drinks at the pool were disgusting but the lobby bar had great bartenders. The property is beautiful and big. The entertainment is top notch and some of the restaurants are amazing. They just need to do fogging for mosquitoes, do some food safety training, train on customer service, offer staff some basic English lessons for free during work hours, learn how to work a line and make different lines and don't let people cut the line and retrain housekeeping. We didn't have shower gel for 2 days even though they supposedly cleaned our room. I'm sure there's more I can't remember but I won't be back.