Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16661 reviews
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Mar 26, 2025Bring on 2026 I csnt wait for the return!
It's taken me almost 3 months to write this review. As it feels like closing the door on the best holiday i have ever been on. It was so good infact that half way through the holiday. I booked to return next year in may for a longer time staying at the premium Akumal part of the resort. That's not being detrimental to Tulum. It is stunning. The grounds, the food (oh my God the food! More on that later!) The people and the accommodation all without fault if I have to nit pick and find faults (we can all do that to a degree) I'd say that the lights in the communal stairs at night attracted a lot of mosquitos. Yes see, such a small thing to find fault in... but the mosquitos do like me... So let's break it down. Accommodation. We were in block 36 top floor. A perfect balance of quiet yet just the right amount of time away from the main part of the hotel. It never felt too quiet nor did it ever feel like it was too central. They say they don't have sea view rooms. But we could see the sea no problem from the second floor room. The bed was perfect. My only quibble would be that we couldn't get the telly to work with our firestick but that is a truly minimal complaint. The water was always piping hot even at peak times. So showering was never a worry. The mini fridge was topped up constantly and we never ran out of drinks. The balcony at night was so refreshing. And watching the electrical storm was special. Overall definetly one of the nicest rooms I've ever stayed in. 9.5/10 The resort Huge, as big as a small town. Enough bars and restaurants to make sure that you are never left wanting. The swim up pool bar was a special favourite of mine... but those cocktails do sneak up on you... made it hard to swim back to the side of the pool at times! 10/10 The entertainment team These guys do not stop. Absolutely lovely people. Happy to help, happy to include you, or equally just give you some reassurance that you don't have to get involved but are still part of the days activities. Massive shout out to Erick. Truly mate your a legend! I'm far from sporty anymore but even i had a good laugh playing table tennis, water polo, and beach volleyball... 10/10 Food Honestly don't know where to start. The food was the best I've ever had. The buffet had enough choice that I recon you could stay there a month and not have the same meal twice. The al-a-carte restaurants we had 6 in our 10 days were sensational. You would happily pay at least 100 quid a head in these restaurants in the UK. My waistline when I got back to the UK agreed with my thoughts about the food being out of this world. I cannot find any fault with the food. Aside from whatever they put in it that made it so addictive! (Real flavour!) 10/10 Wildlife Remember you are basically in the jungle. You will get mosquitos, you will get bitten, iguanas... if you like an iguana this place is for you. Millions of them! Raccoons at night across the resort up to mischief. Birds in the food hall. Not till you actually leave the table do they try and rob the plates don't listen to the exaggeration. The animals are more scared of you than you of them. 10/10 Nightlife The silent disco was a massive hit. When you took off your headphones and heard how bad the singing was you really did laugh. The hacienda nights spot was cool. And the casino was a good laugh. 10/10 Overall this place is pretty faultless and I can see why so many people are returning customers and I can't wait for my next visit!!!
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Mar 23, 2025
15th Time Excellent again!
This was our 15th time to this resort. The staff is one of the reasons we keep coming back. Check in was quick and easy, bell boys took our luggage to room right away. Thanks to Lemir for helping us with our bookings & Rudolph with our check in, both with customer services, they are great. Pools are awesome. Entertainment staff do a wonderful job. Grounds are kept immaculate. Rooms are cleaned every day. People tend to put towels on chairs and leave, resort does nothing about this but we always found some. Ariel & staff at pool bar are awesome, always had a a smile and hola for us. Special thanks to Rosie, Ana & Luis you all made another vacation awesome. Morning Lobby bar staff Jose, Luna, Yolanda, Anabel (sorry can't remember other girls names) were very friendly and had smiles all the time. Edwin in buffet always had a big smile for us. Rosalina & Jorge at food truck always stopped & talked with us. Night lobby bar staff, can't say enough about them, Alan, Juan, Sammy, Carlos, Ana, Josephine, Sonia, Angel, Paulina, Eladia, Lucero, and all the girls who I can't remember. We will be coming back for a 16th time, so see all the wonderful staff that have become family.
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Mar 23, 2025
Mexico 2025! Great resort!!
The entire experience was great! The staff were all very friendly and helpful. The quality of the service was also excellent. I would definitely return to this resort and recommend it to others. The beach was beautiful, but it was quite rough for swimming. I know that the resort cannot do anything about the roughness of the water on the ocean, but it is something that should be emphasized in the information about the resort because some visitors may find it very important.
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Mar 22, 2025
Excellent Vacation!
Excellent Resort! Excellent Manager! Excellent People! Excellent Restaurants Excellent Restaurants a la carte Excellent Rooms! Excellent Bars! Excellent Entertainments! Everything was very well done! Excellent organized and Excellent maintained Resort! Excellent everything! Very, very recommended!
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Mar 21, 2025Subpar
Checkin was easy and quick. The agent at the front desk understood it my husbands birthday and said they would plan something special. The evening of his birthday we opened the mini fridge to find a bottle of sparkling white wine. Rooms: - Need some TLC - bed was pretty hard and sort of lumpy - A/C was working ok-ish - Ceiling fan sounded like it was going to fall out of the ceiling - Bedding was always damp - Mini fridge didn’t work well *** Noticed towels were stored in an outside closet which was exposed to the elements and bugs which was a little concerning *** Pools - Quiet pool is clean and the area was well maintained - Large Pool area needed some major cleaning. I used my snorkel mask and seen tones of bandaids, hair clogging the drain and lots of birds doing their business in the pool. Didn’t go to the kids side but other people said it was good. Entertainment - Standard entertainment, was interesting and kept the crowd engaged. Food - Main Buffet was good. Large selection to select from. - Was able to book 3 a la cartes. We chose the Japanese, Don Pablo’s and the Brazilian. They were good. Felt rushed through the meals. Beach - Strong winds come in from the east and LOTS of seaweed washed ashore. Clean up crews did their best but noticed they focused more on the Akumal beach front. The seaweed sat for 4 days and started attracting a lot of bugs. - Walkable beach Drinks - Some drinks are better than others. One bartender at the large main pool seemed like he was drunk or high. - I was told 3 times at the quiet pool that there was no mint to make mojitos but others had mojitos in their hands. I just got my mojitos from the other pool. We talked to some individuals and found out that the area was changing to a new management company at the end of March. Wasn’t terrible but wasn’t worth the amount we paid.