Location
TulumProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16516 reviews-
Was ok. Change name to partially inclusive?
Our stay was ok. Not bad but not great. Bahia needs to change their advertising from all inclusive to “partially inclusive” Want different beer than dos xx it will cost you. Want branded liquor it will cost you. Want to go to a show or a pool foam party. It will cost you. Want to go to the sat night mexican fiesta night? It will cost you You can only reserve 3 a la cart restaurants during a weeks stay- and only if they have any availability which is not alot of times. Maybe we are just spoiled. Used to Riu or Hyatt Where all inclusive means All. Bahia was clean and beautiful/ tropical setting Maybe if you were a person who is experiencing Bahia all inclusive for the first time you might think its great because you dont know what you are missing
-
Gran Bahia Principe Tulum feedback
1. Hard to use their website when booking a stay, when making changes, when booking airport pickup, and when checking out. Not user friendly. 2. Man behind the excursion/shuttle desk at the Tulum lobby was impolite and has an attitude problem. 3. Shiny floor tiles at the Tulum lobby is very slippery when it rains. 4. Check-in process at the lobby was painfully slow. 5. Bathrooms have no shower curtains (water splatters all over) and no towel bars to hang towels after used. 5. Food is good at Yukatan Buffet, Don Pablo, and Thali. Restaurant staff, tram staff and bellboys were friendly and helpful.
-
Great week in Tulum!
My partner and I just got back from a week trip to Bahia Principe Grand Tulum. We had a fabulous time and are already planning our next vacation. I was a bit scared after reading all of the negative reviews on here but we had no complaints! The staff were hardworking and friendly, the buffet was varied and delicious, the drinks were NOT watered down (🫣), it was clean, and our room was great with very powerful AC.
-
Excelled T
Very nice people, service is excellent, lots of activities to do around the pool great for all ages, swim up bar was great the bar tender always smiling and friendly. The guides for ATV were amazing and professional. The instructors for swimming with the Dolphins were amazing.
-
Beach experience poor water clarity
Negatives Dumping dirty silt into the sea making the beach unsuitable Not enough drinks bars Nighttime entertainment for 1 hour 9pm until 10 pm Truck beach bar food cold Buffet experience food served cold Animal poo on tables Food time like a bun fight Drink service very slow Reception area terrible service Good points Use the refurbished rooms as our first one was like something from the 90 s Location amazing 4th visit to Mexico and this was by far the worst of our visits. Price point high. Will not be staying again