Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5652 reviews
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Apr 04, 2025Beautiful vacation, keep your wits about yourself
We had a pleasant stay here. Hospitality was great. Food was really good, don’t miss out on the jerk hut on the beach. The biggest issue we had was the size of the resort. It’s big, really big. Mega sized. If you stay on the adults side, the walk to the natural beach is quite long. Nearly a kilometre. Although it was a beautiful area, the long walks wet back and forth don’t feel great. By the end of the week you’re tired of going back and forth. When we were checking out they tried withholding our bus tickets (preventing us from leaving) for charging us for wine, which we didn’t order or consume period. Not a sip all week haha. We told them and they insisted we pay. I said absolutely not. Get the managers involved because we’re gonna figure this out. Anyways, after 2 hours in the lobby arguing with staff on who’s paying for this, they gave in. Seems like they like to intimidate (try to) until you’re snapping on them like the many one people they are. I assured them we’re doing pretty well, and if I wanted 40 bottles I’d order and pay for each of them. We were kinda upset that this was the ending of the trip The decor is a little dated but didn’t really matter to us. We weren’t there to judge the tables and chairs, just to have a good time. Room service takes an hour, perfect for your late night snack. Also, lots of sellers for things on the beach, they do become pushy. Be straight up and honest “I don’t want to buy anything” because a simple “I’m good” turns into “would you like to be better?” So just be honest and straight up, they can be big arm twisters. Would definitely recommend travelling to here but, don’t be taken advantage of.
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Apr 01, 2025
A good holiday
A good luxury hotel. The staff are amazing and made the stay special and the food was excellent. The mini bar was a let down and some of the furniture in the room was damaged. The drinks are strong but we're amazing. The beach and the pools were excellent.
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Apr 01, 2025not good
Definitely not luxury rooms need updating bad entertainment cold food staff ignored me at the bar many times concentrating on Canadians and Americans al a carte restaurant closed most of the time because hotel not busy hassled to go to presentation for privaledge club
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Apr 01, 2025
Beware
NO LUXURY This hotel is not worth visiting, terrible front desk, check in and management Rooms are dirty and run down, plugs are extremely dangerous , sockets hangout of the actual plug !!! The noise is unbelievable all night, we paid to change rooms and still struggled to sleep Beaches are terrible and very hit and miss on premium liquor. Wine is disgusting undrinkable Sorry we paid to visit this resort
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Apr 01, 2025Ok experience
The adults only side is where we stayed at. It’s not a quiet resort. It’s off a main road and it’s extremely noisy and didn’t sleep. The hallway noise at all hours with room service carts and cleaning cards. The food was ok restaurants only went to 2 and weren’t that good. Staff was a hit and miss. Some willing to help some couldn’t care less. The pool deck gets very slippery when it’s wet. Poor design to have those stones. No wifi in parts of the resort especially at the pool. The bar quality was horrible. No real name brand for vodka or tequila gave me heartburn every time I drank. Paper straws but kids side plastic straws. Rooms ok. Beach is horrible. Couldn’t use it at all. For what we paid for the money wasn’t worth it at all. There is other resorts better to stay at for less money.