Bahia Principe LUXURY Sian Ka’an Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10081 reviews

• 

  Return Visit

  We had our returned visit to the resort on Feb 9th until 19th Feb 25. We arrived after a Very long flight, immigration and thankfully private transfer! Check in was smooth and we were allocated a ground floor room due to my disability! The rooms massively need updating! Furniture is very date, stained, chip, grime in bathroom, shower screen filthy, a fridge in the cupboard with the coffee machine in cupboard also, blackout curtains have holes everywere, ripped, stained and furniture falling apart! Rooms were cleaned nearly everyday with beds made but turn down service only happened 3 nights if we were lucky! Tv has no instructions so we could not find any English channels even for backround noise( this is a small thing but sometimes its nice to chill out in morning to news or something not a big deal) No instructions how to order room service via app as does not appear in English again we are travelling to another country but wouldve have been nice to have the oppertunity to enjoy that! Grounds are spotless and entertainment staff were outstanding! The pool bar but ok the manager had a bit of an attitude and food has went down hill massively! Al Carte resturants were good only thing is i had allergy card and was told I cannot alter the menu you will have to order it and push the item to the side !! Buffet was amazing never had a bad meal and great selection! Beach is amazing only the wait on carts gets a bit annoying as if its full you have a longer wait but staff were always pleasant! We also enjoyed the Valentines meal only down side is walking to toilet etc you were balancing on edge of pool as it was awkward to get around and again could not cater for my allergy card to had to go to buffee after paying $2000 MX for meal! Tui sell this as 5 * Premuim which i think this resort is not that at all 4* at a push! If the resort rooms are updated etc we would return!

  Mar 01, 2025
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  Loved the staff 😍

  Amazing service !! The staff knew my drink order by day 2 lol. Everyone was friendly, engaging and respectful. My only request would be to update some of the features in the penthouse suite rather than patch it up. Loved that we stayed at the adult only resort but was able to hang out and eat at all other 3 resorts

  Feb 28, 2025
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  Always a great holiday!

  Although I have reviewed this hotel numerous times, we have just returned from our 13th visit to this hotel. It’s always a pleasure to come back and be treated like family. Food was a little disappointing this visit, but they have had recent changes with chefs and management. I had a chance to speak to the new general manager and gave him some feedback on what would be desirable updates to the complex. Although some people may complain about not being directly on the beach, we have found this to be a bonus as the jungle provides its own charms. Access to the beach is very easy via the internal transportation system or even a lovely walk to get rid of all of those extra calories! We always feel very safe and secure when coming to this resort, which is an important aspect to having a relaxing vacation. This hotel is definitely good value compared to other resorts. Thank you to Gabriel, Carlos, Daniel, Estefany and the rest of the team. We will be back!

  Feb 26, 2025
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  Overall wouldn’t recommend.

  First of all this is not what the UK traveller is expecting 5 stars to be. Lots of Canadians but limited UK customers. Customers always stating this place is 5 stars are delusional, as this is a true and honest review. The room was a penthouse suite, this was large and clean but very, very dated. The Jacuzzi was rusty, kept leaking and is old. We had to keep the tap running to keep water in the tub, even after contacting reception to resolve. Cleaner was hit and miss, start of holiday was good but last three days was terrible with us having to call for the room to be cleaned. Pool bar was great for morning or lunch but night time was so slow. The guy/guys serving just didn’t acknowledge customers unless they were tipping them. I would totally change this team, as it lets the place down. Food was lukewarm on a night. Al a carte restaurants I cannot comment on as we couldn’t get booked into any due to them being fully every day. When we did get a call it was a hour before we was due to go to the restaurant but we had already eaten. If you are going by TUI they will book you in for 6.30pm but that is way too early for most to eat or get to restaurants as they are spread over many hotels. I believe you can book upto 10 days before on there app but was never told this by TUI so was let down by both. The buffet food is COLD !!!! Yes that is right, everyday the buffet is cold it doesn’t matter what time you go they cannot keep the food warm. I am surprised no one was ill. Good point was the seafood prawns and salmon was excellent. Beach was clean and staff attentive, again if tipping. Most staff are friendly and work hard but do want to be given tips, so make sure you have done dollars. Transfer time from airport is around 1 half hours going I hotel but 2 hours going back to airport so make sure you take this in to account on flight time. Overall I would recommend due to cold food, travel time and age of room. Again, nice hotel but no way 5 stars more like a 3 star so bare this in mind when what you are paying. Nicer hotels closer to the UK.

  Feb 25, 2025
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  Bahia Principe Sian Kaan

  The rooms are dated but very clean and not there to stay in the room hot water fridge full staff is amazing food is amazing I am a repeat customer have tried others but Bahia esp. Sian Kaan is by far the best. The ala carte dinners are very good the buffet is a lot smaller now but still excellent as ever

  Feb 24, 2025