Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17747 reviews-
Good place for family with kids of all ages
Very Clean resort: rooms, pools, beach, restaurants. Variety of good entertainment: different concerts every night, daily pool activities for kids and adults, own discotecas for adults and kids, mall for shopping, own dolphin’s show, zip line park, go cart park, own pier with different ocean tours, turtles in the ocean in swimming distance, coral spots, amazing spa with different saunas.
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Beautiful, great experience
I was there for a large family trip and had a fantastic time. The rooms are clean, the courtyards are welcoming, the beach is beautiful (with plenty of palm-trees for shade), the food at the buffet is great (especially the fish and fruit), and the entertainment staff is fantastic—Johnny specifically immediately remembered my name and led some excellent activities, including zumba and a game of water volleyball using a giant beach ball.
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Great resort
Great resort. Had a great time. Erika and Alihandjro at the brasserie French restaurant were great. Maria Perez at the coco bar was great. Alicia at the u spa was wonderful - fantastic deep tissue massage. Pool and ocean were great. Buffet food was really good.
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A So So visit. Will be going somewhere different next time
Wasn’t impressed this time. Fixtures falling apart . Lighting falling apart in the pool. Elevators broke . Room key scan didn’t work. Paint peeling on stuff. Rude staff. Room friges not stocked. For our 8th time it was a big disappointment!
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10/10
Outstanding everything!! Food, service, facilities, it was amazing!! I would Highly recommended. Our stay was 20/10!!