Property Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9203 reviews
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Dec 24, 2024My Barcelo Huatulco experience.
I did my research before I booked this resort and read about the good and the bad. I know everyone has different experiences on their vacation and my experiences were more negative than positive. First some of the negatives. The room temperature is controlled by the resort. The temperature is set at 23 degrees and if you turn it down there is no difference. Prepare to sweat at night. The water temperature in the shower fluctuates often from perfect to scolding hot to freezing cold? The wifi in the room and on the balcony is very spotty and often you have to refresh your page. The maid service was very inconsistent. Rooms should be cleaned when you are out for the day and not at 4:30 pm when you are getting back to your room to freshen up for dinner at 6:00pm. Towels were taken and not replaced. Management did address this and it was good for 2 days then it was right back to the way it was before. We found that one of the food managers had a problem with the causation people smoking and directed them to an area to smoke where there is no shade at all in the plus 35 degree heat as all the locals could smoke and drink wherever they wanted to. There is ashtrays all over the resort. Enough with the negatives now onto some positives. The grounds are kept clean and looking beautiful with all the flowers and lights. The service staff are very friendly and helpful to get you what ever you need. The two that stood out for us was Thomas from the seaside grill and Maria from the lounge. Hopefully I didn’t butcher your names to badly. I would recommend booking the Italian restaurant for your dinners. The Mexican restaurant was not good and they rush you through. The sunrises are beautiful the beach and water awesome. Having said all this I probably would not stay here again as I have stayed at a different resort in the area and I found they had better and more to choose from restaurants and larger more comfortable accommodations.
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Dec 21, 2024Second time as good as the first!
On our second visit, the Barcelo did not disappoint. Fernando at the pool was awesome - super friendly and always watching for empty drinks - made suggestions when we didn’t know what to have! We only did the Italian al la carte but it was amazing. We always found food at the buffet to eat. It is a nice small resort which we love. Good snorkelling right off the beach at the rock or walk down the beach last Dreams to the end of the bay. We only have done the premium package and this time we were ocean front with a jacuzzi tub, lounge chairs and a hammock. Go across the street and to the right, on the corner is Don Porfirio for the best Cesar salad made right at your table as well as the Shrimp Mezcal!
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Dec 21, 2024
Home away from home
What can I say?! Another incredible trip made better by the amazing staff. I have forgotten the names of most of the people I specifically wanted to thank, but.... Jose Ma. Careless was incredibly helpful when our oldest daughter wanted to fly down for Christmas. He helped secure her a room by herself for 2 nights and then a third night added to our room. The room is amazing. The food?? Ridiculously good!!! The shows?? Spectacular! The scenery?? Wow!! You have to see it! But... The very best thing about not only this resort but all of Huatulco? The amazing people. The friendliness is second to none. If you go off the tourist path at all and show ANY interest in learning about them and their culture, they bend over backward for you. People we had literally just met invited us into their homes to eat. Sharing stories and the history of this AMAZING place! I learned the hard way that if they invited me in, it was insulting when I offered them any kind of compensation for their hospitality. I recommend everyone visit this place at least once. You WILL fall in love. Thank you, Jose, and specifically, one other lady at the front desk. I'm sorry I don't remember your name, but thank you for all your help! Still have another 9 days, but I already can't wait to come back again! Thank you all for an amazing experience once again!!
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Dec 20, 2024
Comfort and Beauty With Smiles
For the third year in a row we loved Barcelo. Service with a smile and genuine friendship are a staple at this hotel, we love the size and location of the Hotel it is optimal for us, cleanliness throughout is ongoing .we are frequent swimmers, Tomas the dedicated young man that keeps the pools in pristine condition must be commended. The Life Guards that keep children out of the adult pool are very observant and enforce the no children policy. Service around the beach and pool area is a friendly experience with efficiency. Fernando and Carlos Catatlan along with Marcial Maya are fantastic and upbeat every day. The Tortuga Restaurant, available for breakfast and lunch is a scenic venue, views of Tangolunda Bay. You are greeted with a warm smile from Gabriela, Luz and Adriana, the waiters, Fransisco, Luis , Tomas, Carlos, Adan do a amazing job and always with a warm greeting and smile. The Agave Mexican Ala carte is a place we visit frequently and love the level of service from Victor and others. Fontana the Italian Ala carte is a beautiful restaurant with a piano player to add to the experience. The menu has a great selection of items. Best steaks in Mexico. We always sit near the ocean wall near the entertainment team. Contrary to other reviews the music isn’t overwhelming , Alberto the supervisor is very outgoing and friendly as is Abraham and the rest of the crew. The Lobby has a very talented house band with fantastic vocals, joined by a very good female and male vocalist. People dance on occasion ( M & M ) you deserved 10 for every dance. Servers Lydia and Canterina are apleasure each and every evening. The Premium Lounge is a very pleasant place to get a drink , Victor and Eduardo mix great drinks with the Barcelo Huatulco smile and friendly attitude. Xemena and Kady are extremely focused on enhancing the resort experience , starting at check in and sadly at check out. Monika from guest services with her ever present can I help you smile is a gem. The Christmas Tree lighting party was amazing, dancers and Mariachis, house band many happy excited children Samuel the bellman books taxis and is a wealth of information. This hotel is very fortunate to have Sub Director Esau Navarrete and Food and Beverage Manager Etanislado Valdovinos lead the customer service focused team at Barcelo Huatulco. We are returning in Nov/Dec 2025
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Dec 18, 2024Great facility, questionable food setvices
The staff are amazing! Freindly and accomodating. Our room is great, it's been updated and well maintained. The buffets (especially the breakfast one in the main building) are dissapinting only due to the lack of temperature control on the food. The resort does not seem to want to heat the chafing trays,so everything that is served buffet style is colder than room temperature. Very dissapointing. Our experience at the Mexican Ela cart restaurant wasn't that great either, we've never felt so rushed through a meal anywhere before.