Property Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9215 reviews
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Dec 31, 2024Average other than ocean front room
Our room was the best part of the whole vacation, upgrading to premium ocean front made the rest worth it. Food was average with buffets at times lacking selections. Italian is the best dine in option, skip Japanese. Drinks even with the premium band were hit or miss. Only place consistent good drinks was premium level lounge with Victor serving.
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Dec 30, 2024Relaxing vacation
We spent Christmas here and the staff made sure everyone experienced a special Christmas meal. We came to Huatulco for the sun and sand - get away from winter and relax. The adult pool is great, the grounds are well maintained, the beach is clean. The hotel is well maintained and the rooms are modern. Lots of options for relaxing and we plan to return next year.
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Dec 29, 2024
Buffet service
Everyone in the buffets are super friendly we especially enjoyed Jesus as our server he made our Christmas dinner with his good sense of humour and personality a special one! The buffets over a great variety of food. Thanks everyone for all your hard work!
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Dec 26, 2024
Good for families !
Stayed here over christmas/new year. Its fairly busy but the service is great, everyone is personable and takes great care of you. Shoutout to Tomas Garcia and Ana who made our stay even better. The adult only pool is great ! And the beaches are very well kept and clean !
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Dec 24, 2024My Barcelo Huatulco experience.
I did my research before I booked this resort and read about the good and the bad. I know everyone has different experiences on their vacation and my experiences were more negative than positive. First some of the negatives. The room temperature is controlled by the resort. The temperature is set at 23 degrees and if you turn it down there is no difference. Prepare to sweat at night. The water temperature in the shower fluctuates often from perfect to scolding hot to freezing cold? The wifi in the room and on the balcony is very spotty and often you have to refresh your page. The maid service was very inconsistent. Rooms should be cleaned when you are out for the day and not at 4:30 pm when you are getting back to your room to freshen up for dinner at 6:00pm. Towels were taken and not replaced. Management did address this and it was good for 2 days then it was right back to the way it was before. We found that one of the food managers had a problem with the causation people smoking and directed them to an area to smoke where there is no shade at all in the plus 35 degree heat as all the locals could smoke and drink wherever they wanted to. There is ashtrays all over the resort. Enough with the negatives now onto some positives. The grounds are kept clean and looking beautiful with all the flowers and lights. The service staff are very friendly and helpful to get you what ever you need. The two that stood out for us was Thomas from the seaside grill and Maria from the lounge. Hopefully I didn’t butcher your names to badly. I would recommend booking the Italian restaurant for your dinners. The Mexican restaurant was not good and they rush you through. The sunrises are beautiful the beach and water awesome. Having said all this I probably would not stay here again as I have stayed at a different resort in the area and I found they had better and more to choose from restaurants and larger more comfortable accommodations.