Resort Details
- Various Lounges/Bars- 2 Lobby Bars
- 2 Theatre Bars
- 2 Poolside Bars
- 1 Discotheque - Various Restaurants- Colonial Restaurant, Buffet style
- Tropical Restaurant, Buffet style
- Mariachi Grill, Offering lunch and snacks
- Palmeras Grill, Offering lunch and snacks
- Mare Nostrum, A la carte restaurant offering seafood
- Kyoto, A la carte restaurant offering Oriental cuisine- Santa Fe, A la carte steak house
- Capri, A la carte restaurant offering Italian cuisine
Dress code: Semi-formal. No Shorts, no t-shirts, no sandals.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Currency exchange†
- Free parking
- Laundry/Valet service†
- Restaurant†
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Package Sea Breeze.
Package Under The Stars.
10 person minimum. Both include marriage license and legal fees. Please contact hotel directly for more details.
† Fees may apply
- Basketball court †
- Billiards †
- Direct access to a beach †
- XEL-HA- ECOPARK
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11364 reviews
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Feb 02, 2025Decent food. Entertainment lacking. Could improve cleanliness.
Decent food. Entertainment lacking. Could improve cleanliness. There are constantly trying to upsell for little things.. And we witnessed two fights over chairs, which was awesome for the kids.
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Feb 01, 2025
STOP ANIMAL ABUSE
First I want to say that the workers at Barcelo Maya were really nice and did their best to provide great service. However, I did not educate myself on the presence of dolphins and the conditions the Dolphins are in at this location. I wish I had not given my money to a place that mistreats animals. Their dolphin facilities are very small and have had multiple incidents. STOP PAYING FOR ANIMAL ABUSE!! As for the hotel facilities, the rooms are alright but clean. People reserve beach chairs since the early morning and you cannot find anything after 8am. The breakfast buffet was good but the rest of the meals/included restaurants were mediocre at best. My parents got upset stomach multiple times. Tennis courts are constantly booked. Honestly, the two good things about the location was the beach and the workers.
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Jan 30, 2025Our go-to resort in Riviera Maya
This is the 7th time at Barcelo Maya, we've enjoyed staying here and keep coming back. My relative recently stayed at Allegro Playacar and we have also tried Occidental Tucancun, and the overall resort experience is definitely superior at the Barcelo Maya resort - that includes amenities, entertainment and food selection and variety. Barcelo Maya is great for families with kids, as there is plenty entertainment and amenities for kids and adults, and a huge variety of pools and places to snack during the day. The layout of the resort makes getting to the pools and beaches easy. The only issue I would point out is the fact, that during busier times (mid December, end of January), when the resort is close to capacity, it gets quite tricky to get a lounge chair or two on the beach or by the pool, as people tend to "reserve" them in early morning and hold on to them till sunset, which is not the right practice, but people don't seem to care. I hope the resort management can figure out a way to encourage lounge chair rotation and stop the practice of blocking them for the entire day. Also, the spa facilities with hydro therapy desperately need some maintenance in the steam rooms, it has been moldy for the last 3-4 years, and we have pointed that issue out to the USpa staff, and it hasn't been address to date. Other than that, we will keep coming back to Barcelo, but will likely try to come off-pek season, like November or June, when the resort is not at capacity and is not crowded.
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Jan 29, 2025Big Resort
Everything was good except the chair situation at the beaches and pool. They do not enforce the rule of not reserving chairs. Getting a chair was difficult. Many of us had to sit on the ground
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Jan 29, 2025
Mexican vacation
Wonderful place, great location friendly staff! ⭐️⭐️⭐️⭐️ Stayed for a week and enjoyed everything about the place. Only wish we could have tried out the Palace Buffet
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryGuests booking Superior room at Barceló Maya Colonial/Tropical or Barceló Maya Beach/Caribe will not be guaranteed to be placed into the hotel they select. Guests will be assigned either hotel based on occupancy at the time of arrival. Both hotels provide the exact same product and guests staying at either hotel have access to the amenities and facilities at both hotels, which are located within the same resort complex.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed