Barcelo Maya Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18003 reviews

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  Great vacation!

  We were looking for a vacation that we could do everything on site and found this place. Swimming with the sea turtles every day was a huge bonus! We stayed ocean front at the Palace and the location was perfect. We never had a problem finding something we liked to eat and our servers for the week for breakfast and lunch,Ramon/Job were AWESOME! I would definitely recommend this place.

  Mar 02, 2025
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  Resort is great

  Very well maintained, food was good, especially breakfast for me, michael jackson even showed up,have been several times before, watch out for the 22.00 resort tax charge when you check out, and the visatax to pay before leaving the country, traffic back to cancun was horrible

  Feb 28, 2025
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  Great resort but lack of loungers is why we won’t return.

  We just returned home after vacationing there for 12 days. This was our sixth stay at this resort. We brought my in laws to join us this time. This is a great resort. The staff are all very polite and do their best. The resort is very very clean and our room was cleaned very well everyday. The food was good considering it is an all inclusive. We have stayed at many and knew that it was not always going to be perfect but we enjoyed it. The servers at the restaurants are great. My husband and I are learning Spanish and they were all delighted that we were really trying to practice. They had fun with us and trying to teach us some. We appreciated that. The pool bars need more staff. The line ups were disappointing. Even if you just wanted water. Also, my brother in law is diabetic and ordering no sugar soda (pop) was an issue. He would ask for no sugar or diet pop and it would have sugar in it. They really need to be trained on that. He ended up just bringing diet pop from his room and making his own drink. We love this resort. We were promoting this resort to our family. However, the lack of loungers at the Palace was an absolute disappointment. We have been to this resort and many more over the years and this was terrible. We had our 87 year old mother with us and it was stressful trying to make her comfortable. My husband and I were in Mexico for six weeks. We were at an Air BNB for a month and finished at this resort. Considering the issues we had with the loungers, we will NOT return. Quite sad because of loungers. We compared the Airbnb stay to an all inclusive. The Airbnb was more relaxing than the resort because of the loungers. Barcelo REALLY needs to listen to all the complaints regarding this issue. Unfortunately Barcelo lost us.

  Feb 27, 2025
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  World Class service !

  The Barceló Maya Palace offers world class service and immaculate grounds. I just returned from and (8) night stay and even before we arrived we experienced some of that world class customer service offered at the resort when Alberto Lagoa one of the Directors assisted in some issues with my reservation and knocked it out of the park in making our trip extremely comfortable. The services provided by the staff is fantastic and second to none in comparison to any other all inclusive stay I have experienced. They go out of their way to be kind, courteous and attentive to guests. The entertainment staff keeps things fun light and bring an energetic vibe to the day they go out of their way to get to know guests and make them feel comfortable participating in activities. The grounds were well maintained and manicured and the wild life added major charm. Where else can you snorkel every day with sea turtles and feed them!! It was amazing and my family of (5) of made great memories feeding them. This was also an experience I have never seen in my stays in the Caribbean. The dolphin experience on premises was a nice touch and my kids really enjoyed it. Thought it was not as expansive as ones done in the past. Not having to take a long bus ride to do it was a huge plus. Now to the major negatives… The food at the buffet and restaurants were subpar at best. The temperatures were often under cooked or way over cooked. The buffet lacked turn over options and not nearly enough authentic Mexican options. The seafood offerings were some of the worst I have had at an all inclusive buffet. The drinks at the bars often had a processed taste due to poor mixers. No real margarita drink program at the bars was a real bummer while visiting Mexico. The margarita though with patron were something you would get at a local chain in the states. The entertainment needs a major overhaul with both scenery and pageantry. The performers are talented but are let down by stale offerings. Having multiple theaters amongst multiple resorts spreads them thin and makes for confusion with scheduling. The house band though very talented sounded like a late night tv show on abc and so not give the authentic beach Mexican vibes you want. Overall if not for the poor food and drink this would be a (5) star resort for my family and I. You don’t have to leave the resort with all the offerings Barceló provides..

  Feb 24, 2025
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  Family vacation

  We traveled with 10 of us ranging from 2-65. We had a great week overall. The resort is beautiful, and we loved being able to access all of the other resorts as we had premium level status. The children loved the slides and pools as did the adults. Food was average. We were not able to reserve at the Hibachi which was a big disappointment. Specialty restaurants were good. Our only complaint was that one of our rooms was VERY damp, actually wet! Despite advising staff, this was not resolved. Staff was friendly, and entertainment was good.

  Feb 22, 2025