Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Family vacation
I would highly recommend the Barcelona Maya Palace. It was a very safe and welcoming resort . They offer a lot of amenities for vacationers of all ages . They have a variety of restaurants and food to meet one’s needs. They also meet the need of people with food sensitivity and ask that when entering a restaurant. My daughter-in-law and granddaughter are gluten free. Our family also took advantage of the evening entertainment offers on the complex . The Disney and Michael Jackson show were awesome. The double decker bus were so convenient and came often .
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A week in paradise
We thoroughly enjoyed our time at this resort. We found the staff to be friendly, helpful, an always willing to help. The food was good for an all inclusive, the pool and pool bar were refreshing, the rooms were clean! Overall, a wonderful place to stay
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Horrible
One of the worst experiences of my life. Customer service was non existent. Impossible to get a reservation for my entire stay at ANY restaurants. Got sick from the buffet. Barely any beach. Pool water freezing and always jam packed. Unorganized dirty and unkempt. Took 20 minutes to walk from room to pool area. Do not stay here. I can’t understand how they have good reviews. The reviewers must have low standards.
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Vacation packed with excitement and relaxation
We enjoy all the services and selections Barcelo has to offer. From the morning Buffet to the ethnic restaurant choices, we have a spectacular stay!
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Beware they will take your stuff and not return
The last day we had set our items on chairs before we went to bkfst. When we came back it was gone. The bartender told us that another employee took our items and to go to lobby to file report to get them back. We went to lobby 6 times and they couldn’t find our stuff. So they said they would call and send it back since we were leaving. Now that we are home and haven’t heard I sent an email to customer service and they won’t do anything about it. So basically beach bag, cover up, bottles of sunscreen are gone. Not ok for this to happen and a resort do nothing about it. I know it’s not a lot but it’s the point that employees should be taking your stuff. Very disappointed!!