Located on one of the most impressive beaches of the Caribbean and surrounded by the legendary beauty of the Riviera Maya, the Barceló Maya Palace 5-star hotel is a spectacular luxury resort with exclusive services.
All of its rooms are Junior Suites or Suites, all of which offer luxury details and comforts to guarantee an extraordinary experience.
The hotel has 6 restaurants, all with a view of the Caribbean Sea. Buffet and à la carte restaurants specialising in Brazilian, French and Caribbean food (seafood) among other global cuisines. Everything falls under the Barceló All Inclusive program and is of exclusive use for the guests of this hotel.
The excellent facilities of the complex include 3 spectacular pools, one for adults only and one water park for kids. It has a fitness studio, shopping centre, U-Spa, a U-Kids Spa and a miniclub. Sports enthusiasts can train in the sea or in the special sports areas. At night, you can enjoy a magnificent range of leisure and entertainment options.
- Gift shop
- Transportation for guests within the complex
Please note - All services are subject to availability and changes without notice.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17825 reviews
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Dec 23, 2024Usually good- this time not so much.
When I reserved my reservation, I always print out my reservation information just in case anything happens. Glad I did, when I got to the resort their system had something different. They ended up charging me over $1000 more for my reservation, and didn't care about my printed out information. The management team was not helpful, if anything she made me feel worse about the situation.i also cut my foot open on glass in the pool But didn't want to use the on-site clinic as I've heard it is extremely expensive. Good thing I brought my own first aid kit and antibiotics.
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Dec 23, 2024Outstanding vacation
Excellent place for small children and adults. The rooms were clean, food was very good and the service was outstanding.
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Dec 23, 2024Not bad, but you can find better resorts
There is something with this place, the kindness of staff decreases as you go high in the organization chart. In general you won't have a bad time but don't expect to be plesantly surprised or anything. It is very crowded place and booking in the restaurant could be very difficult.
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Dec 22, 2024
Gone downhill
Our 5th or 6th trip here. Has definitely declined. Horrible sewage smell every night throughout the property. Rooms & facilities are showing their age. Management has placed a heavy burden on the workers to get reviews that mention them by name. It is annoying to constantly be asked to scan a qr code & write a review. I do not fault the workers, as they are under a lot of pressure from management. Management needs to rethink this strategy. Adult pool is lovely & has a great bartender. Food is average at best. Ordered a nonalcoholic drink at one bar & received an alcoholic drink. This is unacceptable. Housekeeping did a great job every day keeping our room clean.
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Dec 22, 2024
Amazing Experience
We had a great vacation. I was especially impressed with the fair cost of the excursions and activities! We got to do more than we did with any of our other trips.