Resort Details
- BrasserieCharming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive wine list.
- CaribbeanExcellent restaurant with Caribbean style and lively atmosphere. Traditional intense flavours and aromas are offered in a wide variety of seafood.
- Coral Grill RestaurantGrill restaurant right in front of the Caribbean sea. Enjoy delicious sandwiches or an informal buffet without stopping your fun. Open for lunch.
- La Hacienda BuffetThis restaurant offers a variety of Mexican food with the characteristic hacienda-style environment.
- Mirador BuffetSpecialising in international cuisine, this restaurant offers an exquisite variety of dishes to satisfy even the most discerning guests. A stylish and relaxed space. Open for breakfast, lunch and dinner.
- RodizioEnjoy some of the best Brazilian-style cuts of meat along with the freshest salads as you sip on a typical caipirinha.
- Various Lounges/Bars
- Coco's pool Bar
- El Cielo Bar
- Theatre Bar
- Carey Lobby Bar (Participation show at Carey bar)
- Jaguar's Discotheque
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- 24-hour front desk
- 24-hour room service†
- Beauty shop/salon†
- Car Rental Services†
- Children's play area†
- Currency exchange†
- Exercise gym†
- Internet services†
- Laundry/Valet service†
- Lobby
- Lounges/bars†
- Luggage service†
- Pool
- Poolside snack bar†
- Restaurant
- Room service†
- Safe deposit box†
- Shops and commercial services†
- Wireless internet connection in public areas†
† Fees may apply
- Children's program †Barcy Kids Club offers a supervised activities programme in a fun environment for children from 4 to 12 years of age (with reservation and maximum capacity).
Barcy mini disco - General †- Participation show at Carey bar- Cinema on the beach- Surprise night on the beach- Pirate's Island Water Park- Aquatic Sports- Dressel Divers ($)- Dolphinaris
- Gym †Barcelo Maya Palace gym
- Spa †
- Sports court onsite †
- Tennis court †
- Playa del Carmen
- XEL-HA- ECOPARK
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17958 reviews
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Feb 03, 2025Not my favorite Resort
I will go over the good and bad. Bad: 1. The food in the buffets and snack bars are terrible. Literally the worst food I’ve ever had. While the restaurant food is good, Getting reservations is very difficult. Kept only getting availability for horrible times like 8:30 and 9:00 pm. And they didn’t not let you make Two reservations per day. 2. Not even close to enough chairs at the beach or pools. There is plenty of space for them to add additional chairs. But, for some reason they don’t. So you have to get up at 6:00am to go out and put your towels on the chairs to save them. 3. The layout is not cohesive. Everything is far apart. If you are someone who has a hard time getting around, This is not the place for you. 4. They have their dolphins in a tiny little pool. They need to build them a better sanctuary. It’s sad and depressing seeing the conditions they have them in. The good: 1. The beach is beautiful. The sea turtles swam by us everyday while we were snorkeling . They are very friendly. 2. The rooms are clean and well kept. 3. There are a lot of pools and they are big and clean. 5. Staff is very friendly. Overall, this resort is not one I would go back to. I have stayed at much better resorts in Mexico and this one does not measure up.
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Feb 03, 2025Avoid this place
Worst Resort experience ever ! My wife went down to the Barcelo Colonial with friends. She was greeted by staff at night that refused to show her to her room , in a huge resort at night . When she did get to her room , it stank , bad , not your typical tropical smell but something rotten . Staff told her they’d relocate her in the morning so she didn’t unpack. Next day they told her after she enquired again , that there were no other rooms to move to and that she’s have to live with it for the next ten days. The air conditioner sounded like an out of tune Harley Davidson and was impossible to sleep with on . She booked a holiday that cost over $6000 and was given a motel quality room that stank. She tried to make reservations at a restaurant and was told that they had no room , her friend who booked “Premium” then went in and booked the same restaurant for 15 people ! So unless you book “Premium” you can’t access the sit down restaurants , only the buffet, also no room service included in the $6000 package ! Hope you enjoy Pepsi too because you can’t buy any Coca Cola products either. Get ready for a battle to find a sun chair at the beach as well , she actually saw fights break out over sun chairs ! You also get a ticket that you exchange for one , that’s right , one towel for the day ! Incase you’re wondering, the towel kiosk is also nowhere near the beach so I hope you enjoy walking and lots of it ! No bar service on the beach either , you have to get up and walk more and more to a bar to get a refreshment , and no Premium liquor in there $6000 package , only cheap house stuff ! And to top it all off she now has PTSD and hasn’t slept well after watching a Dolphin jump to its death in the criminally small enclosure! What a complete joke of a resort and a total ripoff, avoid !!!
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Feb 03, 2025
Free the dolphins!
Captive Dolphins are not entertainment! To keep replacing the ones that die by just capturing more is criminal. Listen to what people want to see and free these beautiful intelligent, animals back to their family. Disgusting behaviour for a global brand
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Feb 02, 2025Best experience at a hotel so far. I appreciate everyone’s attentiveness and service. Will be returning back for more :)
La mejor experiencia con Eduardo Cruz y Luis Geovani Kumul en el Bar Carey!! They were both so attentive and very friendly. Would highly recommend getting a drink from them if you get the chance to :) They are a 10/10 with their drinks and service
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Feb 02, 2025
Girls Trip
Eduardo Cruz was the best bartender!!! So helpful and friendly!!!! Def recommend visiting him at Bar Carey. My friends and I had suuuuuuuuccchhhhhhh a good and fun time………..Definitely will come back. Yaaaaayyyyyyyy!!!! Mexico!!!!!!!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.06 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed