Barcelo Maya Riviera - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6310 reviews

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  Beautiful resort

  We spent 6 days at Barcelo Riviera Maya -adultsbonly. Our room was far beyond our expectations. The entire resort was beyond our expectations. The hospitality of the staff, cleanliness and beauty was impressive. We loved the infinity pool, pool bars, beach, snorkeling and the food! This resort is huge! So much to see and do!

  Mar 08, 2025
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  Janai canche…the worst at the resort

  My best friend was getting married and we were told we could do a rehearsal dinner at one of the restaurants and Janai canche the manager of the restaurant put her hand in my face to stop talking and told me to move so she could help the customer behind me because I was if she could put our tables together. When I asked if she could write down her bosses name is when she put her hand in my face and told me to move.

  Mar 08, 2025
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  Amazing resort. Not to be disappointed

  Recently returned on Mar 5 2025 . This is a gorgeous hotel unlike others . Grandeur building with amazing modern architecture. Architects would really appreciate the consistent spatial proportions Large rooms with private balconies and an outdoor large jacuzzi . Ground floor ocean front with private pools The building is crescent shaped and all the ocean front rooms have the same view of the water. We were on the 5th floor at the back near the south end so we saw some ocean but because of the shape our balcony was completely private . Excellent sunsets at the back The bed is extra large and very comfortable. The linens were made up everyday with room service Large walk in shower and always good water pressure and lots of hot water . Private toilet area . Luxury fixtures , tile and stone work There are four large pools that are beautiful with intricate islands and two swim up bars . The patio deck has lounges and clams for two and hammocks lots of space absolutely no crowding . The beach is constantly groomed and cleaned every day as is all the landscaping. Excellent sand and beautiful palms . Water was shallow entry and warm 83 deg . There are two loungers per palm tree in the early AM but people rearrange as the days go on. Try to get down by 8 am to select as one of days they were all gone . One large main buffet for breakfast and lunch. Lots of omelette stations and at lunch meal prep stations. All quality food well presented . Nothing gets boring The four al a carte restaurants are Japanese Italian Mexican and French . Exclusive to this resort but there are many others at the other three that you would have access to . Each restaurant is exclusively decorated to match the cuisine and excellent menus The alcohol is real and beer is Corona or Modelo . Nighttime has entertainment starting at 10 on the plaza. Fun light up seating and good bands Overall this is the best resort out of 15 years of travelling . Adults only but if you want to be around families just walk the beach or take the bus ride to the adjoining resorts Warning this building is 5 stories high and about 400 ft long . Lots of walking on tiled floors . Would be good for a wheel chair but basically be prepared to walk . About 180 rooms on the top floor. We were at the far end maybe if want you could ask for rooms near the lobby core for less walking

  Mar 08, 2025
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  Disappointed

  We have been to Barcelo resorts 8 times and this was the worst as the Staff was very difficult to communicate with and the willingness to help fix issues was very disappointing. Issues with our room due to bugs and the TV was changed 3 times and still would just go off all different times and would not come back on. the Buffet has gotten worse as the food is cold and not good quality. The issue with getting into restaurants is terrible all we heard was that they had no availability in many of them which is not fair.Very disappointed

  Mar 07, 2025
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  Stark

  very modern beautiful pool grounds are amazing very close to cenotes across highway. Last day are transfer was early 9:10am for a 4pm flight. When we got to airport the gate was not even open. Hours at airport.

  Mar 07, 2025