Be Live Experience Hamaca Suites

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1690 reviews

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  Horrible vacation club management. Do not buy a vacation club package from this resort.

  We bought a vacation club contract with this hotel in 2009 and the management of the hotel and International Vacation Club has changed hands 3 times since then. It makes it nearly impossible to get in touch with anyone to pay maintenance fees, book a week, deposit a week into Interval, etc. They only provide one means to contact them, reservations.marpp@marienhotels.com and that Hyatt manages the contract. I have sent 1/2 a dozen messages and made 1/2 a dozen calls and nobody has helped me. I contacted the LifeStyle Holidays reservation service, reservationssvc@lifestyleholidaysvc.com, and they said they no longer do the reservations for this contract and they have no idea who does. This is unacceptable customer service. I paid my dues last year and was told to use these contacts going forward and it's a total scam and misdirection tactic. I warn everyone to carefully consider NOT buying a vacation club contract with this resort. Unless, you like to chase these things around for days and weeks.

  Sep 22, 2024
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  Neighborhood is great

  This place was just sold. Don’t know who it was sold to or what is going on but it will be closed for at least one year. The location is amazing but the property is old. The neighborhood has a ton of potential. There is also a new development going on across the street that should also be don’t in the next year that is new condos.

  Nov 07, 2023
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  Amazing

  This place was extremely updated since the last time I was there. Rooms were clean and perfect and the people there are completely amazing from the lobby to the restaurant everyone was so attentive, Sara in check out treated us like family. We will def be back, this hotel has a perfect location close to the airport and the staff are awesome

  Apr 30, 2023
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  No es lo que te venden en las app

  Decidimos escoger este hotel para una noche ya que estábamos cenando cerca y era el más moderno que se veía en las app de viajes, al llegar nos indicaron que la habitación frente al mar que pagamos no estaba disponible, nos llevaron a habitación vieja, pisos sucios y descuidada en general. Facilidades necesitan mantenimiento en general. Parece hotel bien viejo sin upgrade alguno. Bartender, recepción y seguridad muy amables. Y cuidado con los restaurantes cercanos que son unos timadores, pregunté precio de todo antes de ordenar.

  Feb 21, 2023
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  Vacaciones en familia

  Restaurar las avitaciones añoranza delas actividades hi el personal de animacion por suerte nos encontramos con tairi como sienpre muy sinpatica pensamos recresar pero cuando ese momento sea posible esperamos que el todo incluido regrese gracias

  Jan 30, 2023