The all-inclusive program includes the following amenities:
• A la carte meals & premium beverages
• WiFi
• Access to the water circuit at the spa and fitness center
• Daily restocked mini bar
• Bottle of sparkling wine and plate of fruit at arrival
• Activities and non-motorized water sports.
• Activity included – swimming in on-site cenote, Monday through Saturday.
• Activity included – yoga classes
Important information: Additional information will be provided by the hotel at check-in. Some products or services could apply additional charges.
Resort Details
- Aguamarina
Panoramic views at the all-day dining restaurant, which offers both indoor and al fresco dining options based on a 7-day theme rotation (some restrictions may apply).
*Hours are subject to change.
- Ambar
Overlooking the central lagoon, this restaurant offers innovative fusion cuisine daily. Award-wining signature restaurant (some restrictions may apply).
*Hours are subject to change.
- Cafe Brule
Tea and coffee specialties served with pastries are available for guests at Cafe Brule, opens 24hrs. (some restrictions may apply).
*Hours are subject to change.
- Ceviche
An ideal beach front location for enjoying a quick bite at any time of the day. Daily fresh seafood and fish ceviche dishes. They also have a huge selection of the world famous tapas (some restrictions may apply).
*Hours are subject to change.
- Pool Bar
Enjoy daily an endless variety of cocktails in a stunning ocean-view location.
*Hours are subject to change.
- 24-hour front desk
- 24-hour room service†
- All-inclusive meal plan
- ATM/Cash machine†
- Banquet facilities†
- Beauty shop/salon†
- Car Rental Services†
- Children not allowed†
- Coffee/tea
- Complimentary wireless internet
- 24-hour front desk
- 24-hour room service†
- All-inclusive meal plan
- ATM/Cash machine†
- Banquet facilities†
- Beauty shop/salon†
- Car Rental Services†
- Children not allowed†
- Coffee/tea
- Complimentary wireless internet
- Concierge desk
- Conference facilities†
- Dry cleaning†
- Exercise gym
- Express check-in
- Express check-out
- Gift/News stand†
- Golf
- Health club†
- Laundry/Valet service†
- Lounges/bars
- Meeting rooms†
- Multilingual staff†
- Outdoor pool
- Parking
- Pool
- Poolside snack bar
- Restaurant†
- Smoke-free property†
- Spa
- Storage space†
- Tour/sightseeing desk†
- Transportation†
- Turndown service
- Umbrellas†
- Water sports†
- Wireless internet connection in public areas
† Fees may apply
- Bike rental †
- Fishing †
- Fitness center on-site
- General †-Evening Entertainment
-Yoga classes
-Spanish classes
-Mayan Temazcal ceremonies
- Golf †Golf course as an additional fee.
- Jet-ski †
- Kayaking
- Non-Motorized Water Sports
- Pool
-3 pools are available on-site.
-Watsu pool.
- Sailing
- Scuba diving- Free scuba dive clinic in the pool (1 hour per person, per stay).
- Free ocean dive or snorkeling tour (1 per person per stay). - Snorkeling- Free ocean dive or snorkeling tour (1 per person per stay).
- Spa †
The resort's spa elegantly merges Mayan philosophy with ancient Asia's healing rituals.
• 11 treatment rooms
• Couples treatment rooms
• Massages
• Hot stone massage
• Swedish massage
• Body wraps
• Body treatments
• Body scrubs
• Facial treatments
• Aromatherapy treatments
• Hydrotherapy treatments
• Sauna in spa
• Spa tub in spa
• Beauty salon
• Manicures and pedicures
• kinesis equipment
• yoga classes
• Pilates
• Mayan Temazcal ceremonies
• Watsu pool
- Volleyball †
- Windsurfing
- Wine tasting †Interactive resort cooking classes.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4539 reviews
-
Jan 29, 2025Very soon
Excelente attention above allá!!!. The people are very very attentive and very kind! Very solo I Will return to "Playa del Carmen" and I Will gladly stay again in this great hotel!. It's worth the expericience....From the moment You arrive until the last day!
-
Jan 29, 2025
Fascinated
Staying at this hotel is an opportunity to live an experience to remember forever. You can be sure that you will eat delicious food throughout your stay. I am fascinated that they treat us like family, that everything is clean and in its place, it was a great experience, we hope to return very soon, the attention of all the staff is excellent. It is the best attention that a tourist can have.
-
Jan 29, 2025Best Bartender!
This is a very pretty and serene property. The staff was lovely. But our favorite part was discovering the bartender Gustavo. He was fun, funny, and entertained our tequila and cocktail tasting. He has many drinks up his sleeve. The employees move around the resort, but you need to find him! IMO I thought the beds were pretty awful, but my friend liked them. The restaurant service was quite slow for some of our meals. I never knew if they were under staffed or just relaxed. We only had one meal that was meh. But most of our meals were delicious. But Gustavo will make you a delicious drink to forget any meh dishes. I have to mention that I love a good breakfast buffet. They only had breaky buffet on Saturday. Maybe they do Sunday as well. I enoyed the pool selections. If you want shady and quiet, you can go to the spa pool. If you want sunny and more social with a bar, they have two beach pools. Pool towels were hard to come by for the first three days. I kept asking and was told 'five minutes.' They never showed up that day. Our last two days there were towels. The towels in our room were weird too. We requested 2 bath, 2 hand, and 2 washcloths. One day we got 2 bath and 1 hand towel. I tried calling housekeeping and front desk but never got ahold of anyone. With all of this being said, I would stay at this resort again. I don't know if they were fully booked, but we never felt like it was crowded. If you want a more party, party, games at the pool and a swim up bar, you might be happier closer to Cancun. Prepare yourself for a relaxing stay!
-
Jan 28, 2025
A PLEASANT EXPERIENCE
It is a very comfortable place, to disconnect from the everyday. A very different hotel, they are very spacious rooms and yet it is not like those hotels with large structures, on the contrary it is surrounded by incredible nature. The services or activities included seemed very good, such as snorkeling, the use of spa areas, which is great and swimming in the cenote, among others, the aforementioned for me are the best. The food is one of its strengths, as most of it is a la carte is very good. As for the beach we loved the perfect weather for us. Good service, with very nice staff.
-
Jan 28, 2025
HAPPY HOLIDAYS IN A QUIET HOTEL
We had a very pleasant stay, from arrival to departure, it is a hotel very close to Playa del Carmen and is about 35 minutes from the airport. The hotel has a very relaxing atmosphere, in most of its spaces they put aroma incensepleasant. It has many cons: It's quiet Noise is almost zero • Nature is well integrated with the hotel • The service is of excellent quality The food is very good • The staff is very attentive • The beach is clean • The spa is included Disadvantages: • I know that the hotel is oblivious to this but this season is a bit rainy, so the sun has not risen much. • As for the hotel, we only had insidencia with the hot water that was solved very quickly. We hope to come back soon in your summer season and be able to spend more time at the beach and in the sun!! Everything has been excellent for us.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Dog Friendly : It has an additional fee of $35usd per night and a maximum of 1 dog per room with a up to 10 kilos maximum dog weight
- Pet Policy : Pets Allowed