Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17322 reviews
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Nov 15, 2024Family Fun!!!
This was our first time taking our kids to Mexico and we had an amazing time! We loved this resort, although it is by no means perfect. The food was delicious and we could always find something for everyone. We were able to try the seafood, Mexican, Italian and steakhouse a la cartes and they were all delicious. The service was great…especially Wilfredo at the Steakhouse. There are 2 pools, one is more of a party pool with great entertainment by the beach. It is a very busy pool and lots of fun. If you like a more chill vibe the other pool is perfect. There is also a different entertainment show every night. One night they bring in little stands with people selling their trinkets …beware…some of the stuff is in the store for much cheaper than they are asking at the stands. They have awesome golf carts driving around frequently to take you to the beach or the restaurants if they are further from where you are, although it is an easy walk. Now for the things that you just have to know might happen (we are pretty relaxed about these things…others may not be). The checkin did take quite a while but we didn’t mind waiting. The resort is also dated but very clean. While we were there we lost water a few times and the power went out a few times as well. The staff were all friendly and helpful! They made our stay memorable. They also have photographers that will take photos of your family…we weren’t keen on getting our photos taken, but I had a hard time saying no…it was like a mini photo shoot. In the end I am glad we did because we ended up with so many good photos…and our kids are not always easily photographed but Rudolph the photographer made it fun. You are under no obligation to buy them…but we did end up with a few. If you are looking for a reasonable fun trip at a clean resort with some minor flaws….this is the place for you!
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Nov 15, 2024
Great property, great service!
The property is nice and expansive. I loved our swim out pool. There are plenty of restaurant choices and an I have to give special mention to the amazing and friendly staff. Andres in conçierge services was a standout. He helped me navigate getting some prescription medication replaced that I forgot in the states and was constantly working hard to meet any needs our group had. Willie the bartender at the Black and White bar is also another standout. Very friendly and helpful explaining the different tequilas and creative drink options. I would definitely come here again!
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Nov 15, 2024
Hands down and amazing vacation spot that has offered amazing value!
Clean rooms and great service especially from the circle one team! This has been a truly fantastic experience through and through. We have been on a family vacation for almost 2 weeks now and this resort has really pushed the envelope on all expectations that we had before our arrival. We are most pleased with our stay thus far and would highly recommend to anyone looking for a great place to visit.
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Nov 14, 2024Great "à la carte" restaurant and staff.
The steakhouse restaurant was great and Wilfrido was a very caring waiter. I recommend you make your specialty restaurants reservations through the app, wich allows you to reserve earlier than the day before, making more choices available.
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Nov 14, 2024
Enjoy your vacation at Blue Bay Grand Esmeralda
Good place for vacation. Staff is really kind, and the guys from the entertainment team are awesome. It has different restaurants with a good food variety. I recommend visiting the specialty restaurants at night. The hotel is huge, there are some pools and the beach area is OK.