Location
Puerto Plata - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a Spring Break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8826 reviews
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Nov 24, 2024Good times!
Good times with friends, staff were all lovely to deal with and very entertaining. The fifth time I have been here. Arieli was very nice and the Animation team were all very entertaining and enthusiastic. Alfredo and Perla as well. And Franklin and Armando in the bars. A great week!
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Nov 23, 2024Hard working staff doing what they can with an old facility and working for a liar@
Arriving at this "worn" resort, we were greeted by a very helpful front desk staff who provided all the info we needed for our stay. Upon arrival to the room, the shower head was noted to be at waist height, and the king size bed we requested was actually two doubles pushed together. After checking with the front desk, we were advised that there were no vacant rooms with a king bed and I was told to come back in the morning and check to see if there was a room that we requested available one. The hotel did not appear to be anywhere near capacity. The next morning, we lucked out, and we were able to change rooms. However, this room had a leaky central air outlet that had water dripping to the floor. Housekeeping fixed this problem by putting a towel under the drip. Before I go further, I was greatly surprised that the staff; from front counter to servers, entertainment, cleaners and gardeners etc. , work with what they have to work with to get the job done. Last year, we were here at the same time and noted that the facility has gone on a slide. The resort itself is getting tired looking. Minimal maintenance and repairs are being done. Upon arrival, you are greeted by a Bluebay sign above the front desk indicating it is a 4-Star. Chandler's in the lobby have not been cleaned in years as there is a build-up of dead bugs within. Rooms are found in multiple buildings, all of which are mentioned on the hotels website. The rooms vary in quality, not dependent upon the category of the room. For example, in the shower, you will either be standing on ceramic tiles or a worn plastic basin. Overpainting is plentiful! The walkways are the same as last year: worn, blisterd and with black wheel marks in the same place as last year! The bridge from the resort to the beach was being replaced while we were there. A plywood bridge nearby had been built and used. The main pool has four metal railings to enter/exit the pool. Be careful. Some are loose. The pool itself is missing tiles within the pool, as well as on the swim up stools. Black "stuff" on a couple was seen. What's even more of a concern, one of the underwater lights, near the swim up bar, is completely out of its housing, exposing the electrical wire. The shingles on the roof of the swim up are well past their best before date. Many of the deck tiles are loose and missing grout. There is one place on the deck, a potted plant is partially covering a spot where tiles shoyld be on the deck. The gutters around the pool bar building are dented and old. Yellow caution paint is painted on the corners of them as they are approximately five feet from the ground. A guest struck her head while we were there and had to be seen by the resort doctor. The pool is directly accross from the buffet. The white pillars that support canvas like material that are sun/rain stained are dated and require replacing or cleaning. The pillars have blisters of paint showing. The buffet needs obvious repairs and replacements done. The freezer which holds ice cream is missing a handle, so when the top is slid to open the freezer, it is almost impossible to close because the two pieces if the top stick together as a result of condensation. The kids to the crock are both broken off and I have seen them being knocked to the floor. Ground drains appear to be blocked, which causes the walkways to become full of rain water. In some building hallways, electrical panel covers are partially being held closed with a metal screw, screwed into the face of the panel where the plastic pull handle should be. Stair anti slip strips are peeling from the stairs to the upper floor rooms. On our previous trip to this resort, water, pop, and two small cans of beer were placed in the mini fridge each morning. Our fridge did get water, pip and beer for the first three days of our stay and the rest only two bottles of water. On the same topic of alcohol, the resort no longer has Barcello and Brugal rum choices or for that matter any named brand spirits, unless you want to pay a premium. Liquor within the resort, regardless of type, comes in the glass bottle, with the only difference being the label! Now for the "hard to believe this could be true" portion of the review. I and three other people traveled to this resort and all of usgot extremely I'll with a gastric intestine bug at roughly the same time. All of us spoke to other guests after our illness and found approximately 30 had the same symptoms as us. A couple of us approached the operational manager, a man who goes by two names, one of which is Rhaoul. When told by us, that we were all sick during the week, he replied that he only knew of one. A blatant lie. He then continued saying that water filters were in the sinks near the cooking stations in the buffet area and made the water potable. One of us later confirmed that there was no filter of any type at or under these sinks. We then contacted the Westjet local Dominican rep and explained what the problem was (all of us getting sick). And that we wanted to change hotels. She advised she would look into the problem and get back to us. The rep called us back on the same day and had obviously spoken to Rhaoul and taken his side as to what happened. The Westjet rep went so far as to say we could be moved to another resort for their one week fee (which was roughly the same as the cost of a weeks vacation including airfare!) and that we were not to speak to other guests about this, risking to be escorted off the Bluebay property by hotel security. We decided to remain at Bluebay for the remainder of our stay. During this time, we ate most of our meals off of the resort. I have to close by saying the food at the resort may have or may not have caused our illness. Our main concern is that one of the Hotels managers lied to us, which had me look at the resort as a value for the money I was spending. The resort is run down and requires a major renovation.
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Nov 21, 2024
Was great and couldn’t beat the price for what you got
Staff were amazing very much enjoyed our stay ! Didn’t care for the flu that ran through the resort but what do you do you’re bound to get sick! All the activities were super fun very interactive with the rest people staying at the resort and it’s small resort so you got to know a lot of people
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Nov 19, 2024Enjoy vacation
Had a wonderful vacation. Food is great, entertainment was fabulous. Liza and Arieli are the best. Front desk very quick to help with any issues you may come across. Ie. room key not working or fixing problems in the room. Pool is clean. Would definitely recommend and come back ,
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Nov 17, 2024Extremely disappointed 😞
Recently my best friend and I went to blue bay villa dorados for a 10 day vacation. I raved to her about how great the resort was, having frequented it many times in the past (probably a dozen times over the past 15 years) the last time being in 2016. Eight years has passed and I tell you nothing has improved in those 8 years. I was so embarrassed in front of my friend having raved about the resort only to find out that this 4 star was now a 2 star, if that. From day one on arrival they didn’t even acknowledge our special requests for a ground floor room due to recent surgery and claimed it was full and couldn’t change our room to a ground floor as requested. But then miraculously, a ground floor room became available. We moved into a less than quality room, lacking in essentials such as a hair dryer and an operating telephone and a room that was in desperate need of maintenance (painting, new bathroom/shower, plumbing - shower didn’t drain and flooded the floor and toilet that repeatedly blocked) as the entire complex was in need of as well For the entire 10 day stay, we had no telephone despite visiting the front desk repeatedly, only to be told it would be taken care of. Well it was not We had issues with domestic disputes and loud unruly neighbouring guests that we needed to call security to address, but couldn’t The food was good so no complaints there. The fact that several of the couples we met during our stay became ill and when reporting it to management, were threatened and told that they were not to speak to any other guests or they would be evicted From the resort, was extremely concerning On two back to back evenings, we wanted to go to the local Casino and the front desk, who were clearly inexperienced in customer service, provided us with $20 each in coupons (nice gimmick) and told us we would be provided with a ride to and from the resort without charge, however each night nobody showed up and we waited in the lobby for over 1/2 hour each night. Not impressed I am so disappointed with this experience, having had such praise for past experiences, that not only will I never return, but I will certainly not recommend this resort to anyone I know. In eight years nothing has improved….things have only deteriorated. Extremely disappointed This is not a resort that You want to spend money Visiting.