Location
CancunProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1970 reviews-
Great place to unwind
Gorgeous hotel. No need to upgrade..just say no. Not a party resort. Food so good!! Sooo good. Beach lovely!!! Many negative reviews that are 100 % false. Check dress code before going. Loved our week away. We will be back guaranteed. We felt safe and pampered. Staff was incredible ❤️
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Girlfriend Getaway
Overall this is a great resort. The rooftop pools are gorgeous, the buffet is probably one of the best I have experienced at an all inclusive and the staff is friendly and attentive. Armando was our favorite staff members at the xhale club pool bar. We also visited the spa for a wonderful massage! I would definitely go back.
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Sleepless Cancun Soul
The best thing about this hotel is the desert - we've tried all the restaurants and all their desserts are very delicious! The second best thing is the beach - fine white sand very good beach right beside the hotel. The rest is mediocre - food is so-so, front desk is not much of a help,... The worst part is the LOUD MUSIC - won't stop until 2:30 AM !!! So better think of it as "Sleepless Cancun Soul"...
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Decent experience overall
Views from the room are great. Food quality and service was good. They definitely need to up their entertainment game. All entertainments end at 11pm, & the night club is a bit stuffy and foggy all the time. Other than the pool saxophone 🎷 I didn’t find any of their entertainment worth it as much. It was pretty casual.
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Not luxury; mixed bag crowd
Pros: friendly staff, clean, decent buffet, poolside dinner night with grill, large rooms, easy to navigate smaller property, some very good dishes but hit and miss Cons: tap water has bad smell, restaurants have unacceptable wait times, watery drinks, no poolside service for food (only drinks), no beach water activities, $$ cabana charges, not enough towels in the room Overall a mixed crowd- some decent people and some trashy people. Not a 5 star location - beach is underwhelming . $200 coupon book has no real value and sip&savor program is not available at any hotel. I would not return.