Location
CancunProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1871 reviews
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Nov 19, 2024Good if you're drunk, bad if you are sober
The water coming from the shower and sink had a very bad smell, similar to sewage, which made us uncomfortable bathing and brushing our teeth. The air conditioner leaked every day, leaving the floor constantly wet. Food and beverages are no longer premium as they were before the pandemic, which significantly reduces the hotel’s competitive edge against others. Something very concerning I noticed one night was that one of your employees brought escort girls into the hotel to try to engage with intoxicated guests. I observed this near the pool area and initially thought I might be imagining it. When nothing came of it, the employee discreetly led the girl to the lobby, where he introduced her to another pair of hotel guests she eventually approached. It is appalling that the hotel appears to be enabling prostitution on its premises.
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Nov 19, 2024Cheap drink choices
The drink choices are very cheap and makes you sick the second day. Paying this much money for a vacation and don't have good drinks in the resort. Had to purchase drinks from outside. Very disappointed. I don't not recommend this place for anyone. I would rather go somewhere that can accommodate my needs for the choice of food and drinks.
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Nov 18, 2024Daniel Lopez GREATEST service ever.
I had a great stay at Breathless Soul resort but one particular person stood out is Daniel Lopez (Room Service) He was really fast with the accommodations I requested and super patient and kind. Keep up your hard work Daniel and take care!! - Isaiah Powell & Kaylene Claveria.
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Nov 18, 2024Beautiful resort. Fun trip with friends.
This was a great destination for our trip with friends. 3 well-kept pools, each with a different vibe depending on your mood for the day, plus beach access. Staff was friendly and helpful. Rooms were clean and comfortable. Lots of activities and entertainment on-site. We loved starting our morning with the group fitness class with Danielle. Biggest complaint would be that it can take a few hours for your room service to be delivered, and if you are traveling with a big group, it can be hard to be seated at the specialty restaurants. Otherwise, lovely all-inclusive hotel!
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Nov 18, 2024Nightmare of an experience.
Overall service was terrible and the food was below par at every location. Why would you close the buffet for dinner when that would be a go to in case you were wanting something fast and not type specific. Bars consistently out of things. Will not return to this resort.