Location
CancunProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1893 reviews
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Nov 22, 2024Excellent
Excellent experience, definitely will be visiting again soon. Thank you very much for unforgettable vacation !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Nov 21, 2024
Love from first sight
Phenomenal small resort for a friend’s vacation. Spacious rooms, welcoming and very attentive service, multi station buffet to satisfy any taste - everything fresh and flavorful! The funnest pool parties and music everywhere. And only steps away from the wide beach line! We came only for a weekend and it was the best recharge vacation I’ve had so far! Thank you!
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Nov 20, 2024
Shoutout to Andrea and Roger!
We went for a wedding and had a wonderful experience. The views from each pool are breathtaking and activites throught the day were awesome. Andrea and Roger brought amazing energy to each event rain or shine, always with a smile. 10/10 recommend!
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Nov 19, 2024Good if you're drunk, bad if you are sober
The water coming from the shower and sink had a very bad smell, similar to sewage, which made us uncomfortable bathing and brushing our teeth. The air conditioner leaked every day, leaving the floor constantly wet. Food and beverages are no longer premium as they were before the pandemic, which significantly reduces the hotel’s competitive edge against others. Something very concerning I noticed one night was that one of your employees brought escort girls into the hotel to try to engage with intoxicated guests. I observed this near the pool area and initially thought I might be imagining it. When nothing came of it, the employee discreetly led the girl to the lobby, where he introduced her to another pair of hotel guests she eventually approached. It is appalling that the hotel appears to be enabling prostitution on its premises.
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Nov 19, 2024Cheap drink choices
The drink choices are very cheap and makes you sick the second day. Paying this much money for a vacation and don't have good drinks in the resort. Had to purchase drinks from outside. Very disappointed. I don't not recommend this place for anyone. I would rather go somewhere that can accommodate my needs for the choice of food and drinks.