Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
Great experience!
Beautiful resort. One of the nicest that I've stayed. Very clean, food is delish, cool nightlife, very well rounded. Beach is awesome with white sand and calm clear water. Helpful staff. Elevators are captivating and efficient, only had to wait a couple of times.
-
The BEST Wedding-moon EVER!!
My husband & I had the most beautiful wedding-moon at Breathless Cancun Soul on 3.20.25. The wedding coordinators Mitzy Espinosa and assistant Daryl were absolutely AMAZING. Mitzy answered every email & concern I had. I worried the heck out of her but she was always so prompt in her email responses and really put my mind at ease. I mailed a package to her via DHL of important items for our ceremony and she made sure DHL delivered the package timely. My husband & I traveled alone with no wedding party. We kept it very intimate. On the day of our ceremony Daryl helped me tremendously. Mitzy & Daryl helped me with my dress & everything in between. They truly went above & beyond and I can’t thank them enough. Everything was PERFECT! I highly recommend Breathless Cancun Soul for your destination wedding or vowel renewal ceremony. You will not be disappointed. We are still on cloud 9 and miss Mitzy & Daryl so much. They will forever be in our hearts and we’re looking forward to seeing them again next year when we return for our anniversary. Also want to shoutout Blanca the wedding officiant. Jonathan & Edgar for photography & videography during our ceremony. Eduardo, Robinson & Dulce in the Xhale Lounge. Sergio-Xhale rooftop. David at the Spumante Restaurant. The chef Gloria at Spumante and the manager, Xenia. The food was so yummy at Spumante. We ate there twice because we loved it so much. Also Francisco at Spoon was amazing and remembered our names. Also thank you to concierge staff that allowed my husband to charge his phone because he left his charger at home. The facial & massage at the Relax Spa was phenomenal. Thank you all so much for your kindness and making our wedding-moon so special!!
-
Great stay at Breathless Soul!
My boyfriend, parents, brother, and I had an amazing week at this resort. The staff were incredibly kind and helpful, the rooms were clean and comfortable, the pools were fantastic, the beach was well-kept, and the food was high quality. We will absolutely return.
-
Very Nice and fun 👌🏽
Very nice resort, beautiful view, nice beach, nice food... Drinks are ok, i would like to see more mixology, but they are very well. The entertainment was awesome, that I think it is the strongest feature of this resort... we have booked for November this year (2025), we hope to enjoy it again. Breathless is the only resort of Hyatt that has completely liked us.
-
Imagine getting the most expensive room and feeling like you stayed at a Holiday Inn
The rooms are breathtaking but everything else is lackluster. I would not stay here again. I regret not going back to stay at El Dorado in playa del Carmen where the luxury you pay for is what you get! The juices in the drinks are extremely watered down and do not hide the taste of the cheap booze and I was in Xhale club which supposedly has bars with premium liquor. The food was lackluster with some restaurants specifically silk city that taste as if they were soaked in salt. They do not offer dedicated butler service which was new to me considering the website description and my room choice. Their were no activities such as Karaoke, all white beach party, neon party, foam party that this brand is known for and lists on their website. A lot of the restaurants on their site are closed. This hotel focuses too much on signing you up for their timeshare seminars than giving service to guests. Had I not stayed at a Breathless before this would be my last time at this hotel chain.