Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
-
If you get the end swim up room ask for another room IMMEDIETLY
Pros: The staff were kind and always said "whatever you need" The hotel / Room was beautiful and relatively clean The PUBLIC pools were AMAZING Cons: - Staff never seemed to have answers or solutions to problems. Just a "it is what it is attitude" - The amount of selling they try to do the second you step onto the property is absurd. - The welcome drink they just hand you with no explanation of what it is, is infused with lavender for some reason, which I am allergic to and drank without knowing there was LAVENDER in it... never heard of that; maybe it's my uncultured a*s but no other drinks had lavender for the rest of the trip so... Welcome here is an unexpected medical emergency. Oh and when I mentioned it he went "oh they didn't tell you um... do you need medical attention?" and then just kind of let it go. - I got violently ill after day two from either the food or the water. I try to stick to only drinking bottled water from home but apparently something didn't sit well with me. I was in agony for 6 hours and then couldn't eat right the rest of the trip - The lights in the room are just confusing. There are lights we literally could not get to turn off at night. - ALL the toilet paper is scented!? Which... is like not good for you and can cause allergic reactions... What am I supposed to do... use a leaf? - The beach is TINY, filled with people off resort trying to sell you stuff, and "swim at your own risk" quality. (it literally says that) - And my BIGGEST complaint was the swim up room. (personal grievance) What a WASTE. We paid the pretty hefty upgrade price for the swim out room because I love them. Ours was unusable the entire time. It was warmer than the hot tub and disgusting. I spent maybe 15 minutes in it total; of which, I spent my time cleaning it (or at least trying to) instead of swimming before just giving up. Ours was the only one in the row that had a swirling layer of scum along the top with clumps of hair, sticks, leaves pollen, dead bugs (like alot of dead bugs...), and other such items. You could not step into the pool anywhere from our room without wading through it. We called three times to have it cleaned and complained twice. Every time we went to swim again the top was still as dirty and you could not move more than two feet without kicking up even more debree, bugs, and hair clumps to the surface. I get it. This stuff is going to fall into the pool over time and I get that the water is probably flowing down towards the end (our room) but why are we the only ones who didn't get to enjoy a clean pool...? I even attempted to stick it out I used a solo cup from the bar and just tried my best to skim the top and get a bunch of it out but after 15 minutes of cleaning and turning around just to find more; I gave up. So many dead flies in it! Never did get it cleaned enough to swim in while we were there.
-
Best Vacation Ever
I would rate this resort 100 stars if I could! Such incredible staff and hospitality. Every single person we interacted with went above and beyond to make us feel at home. There are activities all day long, and special events every night. Food and drinks were amazing, and our room was super clean!
-
Great resort
This resort is great! My wife and I went to celebrate her birthday and had an amazing time. The staff is very accommodating and friendly. Phenomenal resort and I would recommend it. The restaurants was ok, the hibachi restaurant was the best! Steak restaurant second best
-
Excellent stay
Resort is well kept and we had a lot of fun, especially during the weekend. There is a great balance of activities and entertainment. Also met a wide age range of people throughout the resort. Food was actually pretty good. The Italian restaurant, Spumante was excellent. The rooms are very nice and the housekeeping staff is fantastic. The room we stayed in had a huge double head shower as well as a lot of modern updates. This is my third Breathless stay and the staff every time has been exceptional! Will definitely return
-
Secrets Riviera Cancun 2 wks stay
Stayed at Secrets preferred! Amazing service and staff!! Food is great especially at the Grill ( steak )and the Coquette ( french ) italian is also good! We had the salmon at the Grilled!!! Amazing 🤩 The pool staff were also amazing!!! Juan at the pool!! 🥰