Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Highly recommended
My wife and I had a wonderful time. We were on the 16th floor of the Wave Tower and our balcony had a breathtaking view. Staff were friendly and efficient, whether at the front desk, restaurants or the beach. We enjoyed the live music on the weekend and had a great time in the warm, calm waters along the beach. Staff were handy in setting up beach chairs and umbrellas and in bringing drinks and food. The hotel is about 25 minutes from the airport and only a 5-minute ride via taxi or Uber to Old San Juan — a terrific location! Our room furnishings were a bit dated, but the bed was very comfortable and everything was in good repair. The bathroom and shower were enormous. About the only thing the hotel lacks are restaurant and grocery options within walking distance. We would certainly return.
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Find a different property
It breaks my heart to write this review. My fourth time at this property and it will be the last. I’ve never been assigned a room in the Beach tower. The entire place smelled of weed, the room was filthy and run down, including a dirty towel left on the floor. Around the pool, loungers were broken and cushions were torn. Staff cared much less about making our stay enjoyable. We moved to the Wave tower at my request. The rooms are nicer, cleaner, better maintained. But this will be my last stay at Caribe Hilton. I regret the friends and family I’ve encouraged to stay and won’t continue to recommend.
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Would Go Again
This hotel offered everything I wanted in a weekend getaway from New York: convenient access from the airport and old San Juan (by Uber) and beachfront access. Sure, the rooms might look slightly rundown, but you're not coming to Puerto Rico to hang out in your hotel room. The beds were comfortable enough and the view from the ninth floor of the beach wing was fantastic. It's a very big hotel - large pool area, a few restaurants (which seemed expensive compared to everywhere else we ate) and a few bars.
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Too big too busy - very impersonal.
First impressions would have been 1 out of 5 but we did warm to the place as our stay continued. JOYS : position and location in PR. large bedroom and decent bathroom with large walk-in shower. Good bed , aircon , room safe. Decent lifts . Mini fridge. Giant tv. Tea/coffee maker WOES : 5th floor in wave tower means view of bins , car park and numerous noisy delivery Lorries peeping when reversing. (Need to be on floor 11 or above for a view). The balcony was not really useable . Dusty , peeling paint etc. lots of areas were grubby and need more maintenance. Connecting door has no sound insulation so coughing and conversation from next door sounded like they were in there with you. Breakfast was included - but it felt like we were being done a favour and had to sign and pay obligatory substantial service charge. (I know it’s customary in PR. but I still prefer to give tips when they are merited - and rarely 20%+ of a pretty hefty menu price). Plenty of choice for breakfast but hectic and having to queue at times …ick ! Outside areas , pool , beach etc are good and ideal for families and sun worshippers and good towels readily available - but crowded and swamped by sun bed-hoggers. The HUGE resort charge is supposed to support these facilities which is fine but we hardly got to use them much. This charge was higher than we were told about and did not include tax - even higher still. Some staff were pleasant - others - not really ! Not the place - best suited to us on our holiday but did have its plus points and is obviously massively successful for Hilton.
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Honeymoon at Caribe 10/10
We messed up our honeymoon to St.Martin by forgetting our passports. Last minute at the airport our airline was able to change our vacation package to Caribe Hotel in PR !! Our experience was absolutely wonderful! The staff were very welcoming & friendly. We felt accommodated & taken care of. The hotel was clean my only critique is the way the bathroom is set up. The shower curtains didn’t protect the floor & it felt impossible not to create a puddle after showering. It got a little messy with the towels bc of that, but our beautiful ocean view was enough to make up for it !! The hotel staff even surprised us on our 2nd w/ a bottle of champagne, a charcuterie board, & a special card congratulating us on our Honeymoon 💕 There’s a lot to do at Caribe, they have schedules each day for beach yoga, Pilates, & times when vendors visiting, late night live music, etc. They have delicious restaurants inside the resort so you don’t have to leave, they also have a Starbucks w/ some special PR exclusive menu items. The pool area & the spa were my favorite. The pool bar was fun & the drinks were delicious. The private beach area was alright. The sand isn’t soft probably bc it’s a small overused area. It wasn’t a big deal the landscape was still beautiful. I highly recommend staying here! My husband and I felt so safe!