Hilo Hawaiian Hotel is a 286-room property by Castle Resorts & Hotels located on historic Banyan Drive. Lauded as Hilo’s best full-service hotel, the newly upgraded property offers breathtaking views of the Pacific Ocean and quaint Hilo Town, with world-famous Maunakea as a backdrop. This classic Big Island resort embodies the authentic Hawaiian charm and aloha spirit of Hilo.
The comfortable, laid-back feel of the Big Island is captured right here. The essence of its sacred beauty, revealed. Welcome to Castle Hilo Hawaiian Hotel, an iconic oceanfront hotel on historic Banyan Drive. The most regarded of Big Island vacation rentals in Hilo, Hawaii, with a location that couldn't be more perfect for both island exploration and personal reflection. Hilo Hawaiian Hotel sits quietly on Hilo Bay as if watched over by Mauna Kea's peak and guarded by Kilauea's sheer majesty. Offering outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
Location
HiloProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
• Local, Inter-island, US, Toll-Free calls
• Wifi Local Newspaper-Upon availability
• BPA Free Logo Bottle 1 per person
• Use of Filtered Water Refill Station
• Use of Fitness Center (18 years & over)
• Self-Parking (upon availability)
• In-room Coffee/Tea
• Use of Oceanside Fresh Water Swimming Pool with Sundeck
• Personal Hand Sanitizer
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2447 reviews
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Dec 17, 2024Old Hawai’i done right.
The Hilo Hawaiian is located overlooking Hilo Bay. The feel is old Hawaii but upscale. The hotel staff is friendly and accommodating. The hotel makes easy access to eveything in Hilo town. We look forward to returning to the Hilo Hawaiian again soon!
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Dec 17, 2024Will return But.........
We live in Kailua Kona and stay at the Hilo Hawaiian Hotel every year in December for our Anniversary. Pros: Great location, friendly staff, solid building (very quiet) Beautiful views, plenty of parking & Housekeeping service upon request. Cons: I'm a professional Housekeeper, the rooms need a good detail cleaning. Bed & Pillows where hard and not comfortable. The dated room has all the basic amenities but nothing more. If you are going to advertise a free continental Breakfast with Tropical Fruit & yoghurt as part of the offerings, then for goodness sake have them available. Apples and sticky oatmeal doesn't cut it. Papayas are so cheap and tasty, why aren't they offered. Either offer a decent light Breakfast or nothing at all so Folks can plan for that. Most people fly thousands of miles to come visit Hawaii and stay at your Hotel, give them good memories instead of Frustration.
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Dec 14, 2024
Good experience, but
Location is great, so convenient to downtown Hilo. However, there are many homeless people in the vicinity. The view is breathtaking if you purchase a room with an ocean view, which costs more than staying on the opposite side. I agree with others’ reviews regarding the condition of the hotel. Our room was OK but it had stains on the carpet, wall paper, walls, etc. The mattress and pillows were too soft. The shower faucets are old and loose, not properly attached to the wall. There’s no daily maid service. They still offer the same explanation they did the first time we stayed here in 2022: due to the COVID pandemic, there’s no maid service. I really do not understand. At check-in, they make you acknowledge and initial that you understand how to use the bathroom faucet. I don’t understand why. They are in such poor condition. Overall, staff are pleasant. When we checked in, the woman at the reception asked: “checking in?” I replied: “good afternoon… how are you?” What happened to courtesy, especially when you’re paying for lodging? It appears that this hotel has seen better days. It could be much better if they invest in a much needed upgrade inside and outside.
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Dec 13, 2024
Mediocre for a big price
Do not eat at WSW. Our breakfast was horrible. Their continental breakfast is bleak. We love the location and contnience to downtown. We have stayed here many times before. This is the first time we did not feel our room was clean (sand in the bathroom).
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Oct 20, 2024
A great local hotel in sleepy Hilo town.
What a good night's sleep I got here! It's been over 10+ years since I last stayed at the Hilo Hawaiian Hotel in sleepy Hilo town. Yes, at night in Hilo, you can probably hear the lovely sounds of the croqui frogs. Some folks don't like the noise, but as for Bruddah man, I don't mind it at all. When I pulled into the hotel parking lot (in the early evening), I could hear the chirping noises of the croqui frogs. As for my accommodations - My hotel room was nice & comfy. Looks like the Hilo Hawaiian hotel has done a great job with securing the building, as well as maintenance of the hotel room. The hotel room had your standard amenities - coffee maker, refrigerator, hair dryer, large screen T.V., iron and ironing board. The hotel also provided soaps/lotions/shampoo/body wash. In the morning, there was a complimentary continental breakfast provided by the hotel. The simple continental breakfast consisted of - fresh fruit, oatmeal, pastries, juices, & hot coffee and tea. The room rate was very reasonable at ($169.15) per night, and after adding all the various taxes, the room was just under ($200.00 bucks). The Hilo Hawaiian Hotel also had a Kama'aina Special - No Resort Fee. All you have to do when checking in is provide a valid Hawaii ID/Driver's License for proof that you're a Kama'aina. Parking is free, but it's first come, first serve basis. I had a great night's sleep at the Hilo Hawaiian Hotel, no road noise, or honeymoon noises (see my review from the hotel I stayed at in Kona, Lol!). The bed was very comfortable, and there were many electrical outlets available so you could charge your electrical devices. I would say the highlight of my hotel stay was the spectacular ocean view from my hotel room! If you take a quick look at my pics, I'm sure one can appreciate this hotel