Resort Details
- Wai'Oli Lounge
After a day of adventure exploring the volcano and historic Hilo town, sit down and unwind at the Wai'oli Lounge, with its picturesque view across Hilo Bay. Wai'oli means "Happy Water" and what better way to end the day (or to start the day) happily with a refreshing Lava Flow or Mai Tai! Beer, wine, well drinks and more exotic tropical drinks are available.
CASUAL DINING AND PUPUS: daily
Relax with casual fare and appetizers in the Wai'oli Lounge. On the weekends, enjoy the sounds of live Hawaiian
GRAB & GO MEALS: dailyDuring the day, Wai'oli Lounge offers a “Grab & Go” limited meal service, including a variety of sandwiches and salads, and the soup du jour.
- WSW The SteakhouseThe letters “WSW” represents Whiskey Steak and Wine and occupies 5,600 square feet in the area where the former Queens Court Restaurant was located and is the only true steakhouse in Hilo featuring first-class steaks, an array of seafood, the best wine list in East Hawaii and a table-side Whisky Cart.WSW The Steakhouse will be serving dinner daily. The expansive menu to include and not limited to Premium Certified Black Angus steaks and chops, daily specials such as Surf & Turf, Wagyu Grade Tomahawk Live Kona-Cold Whole Lobster. A floor to ceiling walk around glass display showcases the impressive selections of wines and spirits. If guests are Whisky enthusiasts, we have a Whisky Cart with hand-picked selections that will be poured table-side.
- 24-hour front desk†
- Beauty shop/salon†
- Coin operated laundry†
- Gift/News stand†
- Golf,Offsite†
- Ice machine
- Massage services†
- Non-smoking rooms available†
- Parking
- Pool
- 24-hour front desk†
- Beauty shop/salon†
- Coin operated laundry†
- Gift/News stand†
- Golf, Offsite†
- Ice machine
- Massage services†
- Non-smoking rooms available†
- Parking
- Pool
- Restaurant†
- Safe deposit box†
- Tennis court, Offsite†
- Travel agency†
† Fees may apply
- Pool
- Golf †Nine-hole golf course across from hotel.
- Tennis court †Tennis courts nearby.
- Volcanoes National Park45 minutes away.
- Liliuokalani GardensDirectly across the street from the hotel.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2455 reviews
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Feb 27, 2025Low-key Hilo vibes for a reasonable price
I had a last-minute business trip to Hilo and was looking for comfortable accommodations at a good price. If this were my once-in-a-lifetime trip to Hawaii and I could afford it, I might choose somewhere newer and more luxurious, but for my purposes this was perfect. I chose the cheapest room type available at the time, and ended up in a spacious two-queen room facing the parking lot, directly behind a tree that charmingly filled with squawking mynahs in the early evening (and gave me a better view and some extra privacy). Yes, this is an older hotel, and nothing feels like the latest and greatest. But my room was clean, the A/C worked, the staff were almost all very friendly, the parking was free and close by, and the openness and general design have a low-key Hawaii feel that seems perfect for chill Hilo. It's also on pleasantly walkable Banyan Drive and right next to the bridge to Coconut Island, if you want a quick after-dinner stroll under the banyans to a park or two. I didn't try the steakhouse and only had one fairly mediocre meal at the lounge, though I didn't expect anything special. Five stars not because Hilo Hawaiian is amazing, but because it's a good value in a good location with a good vibe.
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Feb 22, 2025It was a terrible experience . No customer service to speak of. Front desk not helpful at all
Where do I start? When we got to the hotel, there was no place to park our rental car. I was told to park in a side lot, away from the hotel that was inadequately lit and no security cameras. I did not feel safe but I did it. We checked into our room and our air conditioner was working right and the rug in front of the thermostat was saturated. There was also no bedside lamp which we were told there should have been one. The next day they did change our room and we were satisfied. The restaurant,however was something else. Limited menu and way understaffed. I felt sorry for the servers and manager who were performing 2 and 3 tasks. It was outrageous. When the next weekend came and again I could not find parking ANYWHERE on property, I went back to the front desk and was told rather rudely that I could park on the street which was not near the hotel lobby. Since we had a rental car, I didn’t feel safe leaving the car there. There are no security cameras or any other type of security in the parking areas or near the street. I found a spot in the parking lot and parked illegally as did other patrons.anyway if you are coming to Hilo, I suggest you stay in the Doubletree next door, do not stay here.
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Feb 09, 2025Overall poor service & unhelpful staff
Good hotel with large rooms, bad plumbing, fridge needed replacing, nice cocktail bar but terrible continental breakfast. See the photos and decide for yourself. Also plastic trays instead of plates a bad environmental choice & charge $10 if you took one
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Jan 14, 2025Great Stay!
Great hotel! Easy check in and out. Friendly staff. Perfect location. You can walk to the Lili'uokalani Gardens. It's right on the water and has amazing views of Hilo and the bay. The room was very clean and comfortable. Loved having a mini refrigerator. Would definitely stay here again!
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Jan 12, 2025
Old outdated hotel.
The rooms are really outdated. The balconies had cracks on them. A local told me it was from an earthquake. The pool is cold. The bar is nice. The restaurant is terrible. Not many places to stay in the hilo area. Next time will take the helicopter tour in waikoloa only. To see the vocano.
- AdvisoryA mandatory Resort fee of $30 USD (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel is including: • The complimentary continental breakfast will be replaced with a daily $10.00 Dining credit for each day of stay. • The $10 credit is applicable at the WSW restaurant and can be used for Breakfast (from ala carte menu) or for Dinner. • Upon check-in, guests will receive the $10.00 Dining coupon(s) in the room key packet. • A coupon is issued per room, for each day of stay and cannot be combined. • The credit will be reflected in the guest’s bill upon check-out.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort fee inclusions:
• Local, Inter-island, US, Toll-Free calls
• Wifi Local Newspaper-Upon availability
• BPA Free Logo Bottle 1 per person
• Use of Filtered Water Refill Station
• Use of Fitness Center (18 years & over)
• Self-Parking (upon availability)
• In-room Coffee/Tea
• Use of Oceanside Fresh Water Swimming Pool with Sundeck
• Personal Hand Sanitizer
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change at any time and without notice. The hotel can provide current fee and inclusions when you check-in.