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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
*Important Information for our guests*
The Dominican Republic imposes various restrictions each year for Easter. The restrictions usually begin the Thursday prior to Good Friday, and run a few days past Easter Sunday. The following regulations may be enforced:
*Motorized and non-motorized watersports may be banned
*Alcohol consumption may be restricted (most resorts obtain a special permit which enables them to serve alcohol to non-native persons during the ban)
*Music may be limited or silenced
These rules are designed for the safety of everyone, as beaches get extremely busy during this period.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15380 reviews
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Nov 20, 2024Could be so much better, more 2-3* definitely not 4*
We’ve just returned from an 11 night stay. Our first impression wasn’t great due to the miserable gentleman who check us in, no warm welcome or smile. The porters who drove us to our room in block 12 were great though. Check out wasn’t any better. The room itself was ok, very dated but comfortable. We did have to report a few issues though - the fridge was broken (replaced the next day), shower head was broken, water sprayed everywhere but down (this took two days to get fixed), the hairdryer was broken (this was never fixed despite being reported several times, gave up in the end). The shower cubicle is very small, tiny in fact. I had a daily fight with the shower curtain wrapping itself around me, it drove me bonkers. Plenty of hot water though which was great. Didn’t use the huge bath so can’t comment on that. The housekeeping was very hit and miss. We were left without towels for two days which was very inconvenient. Coffee/creamer/ water wasn’t stocked up on several occasions. I did ring reception and they delivered straight away. The beds are extremely comfortable, we slept really well. The room did feel quite damp, our clothes felt wet at times. The air con worked well. The food in the buffets was just ok, very repetitive but that’s to be expected. We didn’t starve. The lady on the omelette station cooks a great egg! We only tried the steak and Italian restaurants, made a nice change. Highly recommend the lamb in the Italian, it was delicious. The pool area was well maintained. Lots of loungers to go around even if you’re a late riser. The animation team worked hard to keep everyone entertained. The music did get quite loud at times. The pizza and sandwich bar were very handy. Drinks that are served in all bar areas aren’t watered down. Lots of alcoholic and non alcoholic cocktails to choose from. The Mint Tonic was very tasty and refreshing. The beach was nice but you do get people trying to sell you trips, tobacco, massages etc. A polite no thank you and they’ll leave you alone. There are people with parrots and iguanas trying to get you to have your photo taken with them, again no thank you works. The staff - very hit and miss. Some appear to want nothing to do with you. I do have to give credit to one waitress in the main buffet who works on the right hand side as you walk in, she was so cheerful and friendly “ coffee coffee coffee, Agua agua agua” she was hilarious. The girls in the main bar are an absolute asset to the hotel. They were lovely, kept the drinks flowing. I’m sorry, I can’t remember their names, Marri, Fanny I think we’re two of them. The grounds were kept immaculate by the hard working staff. The wildlife was great to see - many variety of birds, saw my first woodpecker. Lizards, crabs. It was wonderful. Sadly we won’t return as we feel there was just too many snags. It could, with a little effort be a great place. It’s not really catered towards English speakers, it was a struggle at times to make yourself understood but we managed. We did try to use our very limited Spanish where we could and we felt this was appreciated. This is a fault of ours though, not the staff. All in all, we had a nice holiday. We were very relaxed and rested which was the main reason for our holiday.
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Nov 19, 2024Brilliant
Wow.What a hotel.We cannot fault the place.Everything free no hidden extras.Food from 7.0am till 11.0pm.Bookable restaurants are a nice experience. Italian Tapas Japanese and a Steakhouse. The staff are lovely. Nothing is too much trouble for them.Entertainment every day for young and not so old.I can't believe what we got for the price we paid.Take some bread or chicken into the blue sea and watch the fish turn up.
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Nov 18, 2024
Pure bar best place
Positive. Staff 5 star 🌟 especially Angela, who works late shift in pure bar. Thank you to Francis, the wine seminar who met us in 2 different restaurants with our wine. Rooms clean. Food in main dinning OK. Speciality restaurants are a must, really good food and service. It is best to upgrade so you can use the pure bar and beach area . You can not have bailey's unless you are exclusive. Negative. We had to change rooms after 3 days as no hot water. Could not fix it after being told 3 times it would be fixed. Then the second room we got was next to the pearl beach bar. When the private party is on music until 2am. When you complain. you get told it's nothing to do with the hotel it's a separate company. Even though you see staff and managers from the hotel going in the daytime. Then you get asked if you want to change rooms again. We had 2 different rooms in 14 days and didn't want 3 different rooms. Recommend. Booking the speciality restaurants. We did a 4 twice. Book a room in a block that starts with an even number. You can sleep. Do not get blicks 3.5.7. Tip the staff and cleaner. You get better service. And they need the money.
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Nov 17, 2024My experience in Catalonia Bavaro Resort
The Resort our expectations, but it rained a lot during our stay which affected our assessment. There were some problems with the room's infrastructure that were promptly resolved, such as; machine coffe broken, the firt day there was no towels and last day there was no hot water in the showe
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Nov 17, 2024
Can't get much better than this!
The Catalonia Hotel resort was absolutely incredible! Can't tell which was better, the amenities or the amazing staff! Our concierge Lenny made the our stay so much more amazing with all of the help she provided. She showed us how to maximize our plan benefits, set up our dinner reservations and even secured rides for us to get around the resort.Everything was beautiful and all of the staff was more than happy to help make our experience magnificent. This will definitely be one of my favorite travel spots! Tip: Book your stay immediately! I would highly recommend the exclusive travel club. V.I.P. all the way!