Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • Bell staff/porter
  • Cocktail lounge
  • Coffee shop
  • Complimentary newspaper in lobby
  • Concierge desk
  • Conference facilities
  • Conference facilities
  • Elevators
  • Express check-in
  • 24-hour front desk
  • Bell staff/porter
  • Cocktail lounge
  • Coffee shop
  • Complimentary newspaper in lobby
  • Concierge desk
  • Conference facilities
  • Conference facilities
  • Elevators
  • Express check-in
  • Express check-out
  • Free high speed internet connection
  • Luggage service
  • Multilingual staff
  • Onsite laundry†
  • Outdoor pool
  • Tour/sightseeing desk
On-Site Wedding Services
  • Wedding services

† Fees may apply

Off-Site Recreation

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 939 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    An Old Town Experience

    Hotel Charleston Santa Teresa was the perfect home base for our vacation in Cartagena! The beautiful architecture was only exacerbated by the entire staff. From the moment we checked in, every single of our needs, requests, and questions were met with kindness, answers, and true care. The food was phenomenal, the staff, especially Felix, Estefani, and Bryan, catered to every need, and the atmosphere provided the perfect backdrop to our vacation. I can not recommend this wonderful hotel enough.

    Dec 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful & Romantic Hotel

    Phenomenal staff, beautiful hotel. Would absolutely come back again. The team went above and beyond. Perfect for a couple’s trip.

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    It is a good quality hotel but you can get the same thing for less cost.

    Harry's restaurant and the Pool is the best thing about this hotel. The complementary services are not those of a USD 500 per night hotel. Although they are good for that price, they could personalize the experience better. I made a couple of requests that didn't cost more than USD 10 and they ignored them. I have been in Cartagena in hotels that cost USD 200 to 300 maximum per night and they manage to match what this hotel offers.

    Sep 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top experience! Estefania was amazing!

    This hotel was espectacular! The personal attention, the rooftop pool, the cleanness of the room, the view and the breakfast were our highlights. We got a personal attention from Estefania. She was amazing! Estefania helped us organizing our itinerary during our stay in Cartagena. Ours highlights include hanging around at the rooftop pool and a boat tour to Islas del Rosario. We are definitely coming back to Hotel Charleston Santa Teresa.

    Sep 04, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Great location, not great service. Amazing pool and roof top.

    I was informed of work in progress few days before my arrival. Tiny room, and they had some larger available but did not want to switch on day one. No hot water and the water service got interrupted during the stay, so finally like magic a larger room was available. It’s a great location and nice looking hotel, they should just be more hospitality oriented. Overall ok experience. Their roof top and pool is the best.

    Sep 03, 2025
General Policy
  • Minimum Check-In Age: 18

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