CW Kona Hawaiian

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1132 reviews

• 

  Not very good

  The front office is a diaster, No one wants to take any responsibility for anything. We had the internet off and on for 3 of the 8 days and Albert and Chandra basically said tough luck, not our responsibility. We were asked to go for a Wyndham talk and were offerd a ride up the hill to the office. No one came at the 1030 designated time-so I called and again to see if they forgot--no one took any action or responsibility. When I brought these issues up on my last day it was the same thing. We are the front desk. We are not reponsible for internet or any rides or anything, just getting you to your room---Avoid like the plague

  Jan 29, 2025
• 

  OK for a short stay, meh for a long one.

  We were here for a whole month, and that was long enough to run into several disappointments. The dated rooms are nice enough. The grounds are attractive but minimalist—the whole property is rooms, with one sad little koi pond as decoration. Our ancient dishwasher broke twice, although the maintenance guy was Johnny-on-the-spot about trying to fix it both times. One lightbulb blew out when the power went out for a few hours. The location is good, although it's not on the water, it's across the road. But holy COW is it loud. Pros: because it's dated and less popular, it's easier to book. The 2-bedroom rooms are spacious, and the beds are surprisingly good. Everything was adequately clean. The views are great, especially at sunset, and there are some gorgeous birds that hang around. There are gas grills on the property that work well and are properly maintained. The pots and pans are actually decent, although the cheap plastic cooking tools are worthless (and made of that black plastic they're telling everyone to "throw away now!"). The staff is stellar. Parking is surprisingly straightforward. The location is good: you can be on the tourist trap strip in a couple of minutes, and in town in a few minutes more. Okay-ish: The tiny TV in the bedroom is small enough to pick up and move, and has HDMI ports so you can actually use it for something other than terrible hotel cable; unfortunately most of the power sockets are hidden behind furniture, as was standard architecture in the ancient days before people plugged things into the wall. Meh: There's no desk or indoor table of any kind, apart from the coffee table. I asked at the front desk for a folding table or a card table or something, but they told me they have nothing like that. If you need to set up a laptop to get some stuff done (I did) you're relegated to repurposing a dresser and getting leg and arm cramps sitting in front of it. None of the chairs or benches work for that height. The appliances are the usual terrible contractor-grade junk you find in timeshares. In general the rooms and buildings are terribly outdated and very worn out, which detracts from the experience. It's a timeshare so the knives are badly abused and dull from hundreds of people who throw them into the dishwasher. I remembered to bring a knife sharpener this time, though! If you never cook in your timeshare room, the kitchen is fine, but I suspect most people use the kitchen to make a meal or two during their stay. There is no dining of any kind on property, unlike all the other Wyndham properties in the area. Bad: The stairs are sketchy at best and you're going to get splinters if you need the assistance of the railing. The lamps—the only source of lighting—are on wall switches like it's 1971 all over again (who under the age of 80 puts lamps on switches!?); if you use the switches for the bedroom, you're also turning off your phone charger. Speaking of which, the fans all have switches, which is great, but most of them have two settings: turbo speed or OFF. Pulling the chain lets you pick from turbo speed, turbo speed, or OFF. Only one fan seemed to have a low setting, in the smaller bedroom. Horrible: Every single day there's a mower or a gas-powered blower running, usually in the morning when you might want to sit on your deck with coffee or breakfast. Every. Single. Day. That's not counting the days where the chainsaws were running, or the days where the construction next door was blaring. You can't go out on your deck until after 11 or so unless you can ignore gas blowers roaring continuously. The wifi literally dies every day for a couple of hours. Their DHCP server just stops assigning addresses and who knows if the uplink is any good. Make sure you either bring a phone with tethering or just...don't need any devices. Good luck planning where to go for dinner! TL;DR: If you're just in town for a week or whatever, and not going to use the room much, it's fine. If you're moving in for a while, a couple of weeks or more, you're going to run into a lot of flaws. Also: BEWARE OF THOSE AWFUL GAS BLOWERS! I have no idea how those things are even still legal.

  Dec 06, 2024
• 

  Great place and location

  Great place to stay within walking distance of downtown Kona. With easy access couple minutes drive to highway for further venturing. Ac and kitchen great amenities that add comfort to the experience.

  Dec 05, 2024
• 

  DON'T BOTHER!!

  We booked this vacation 3 months in advance, paid in FULL. Three days before our arrival, we got a phone call, after 5:00pm, cancelling our reservation, due to their overbooking! Outrageous, unprofessional, and unbelievable. They were uncaring, and unwilling to find us a replacement. We scrambled to find something and found a much better property. While in Kona, we stopped to check out the property that cancelled us...thank goodness we DID NOT stay there! It smelled like raw sewage, and was under construction.

  Nov 24, 2024
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  Kona review

  The Kona resort met all our expectations. We loved the location, the staff and the accommodations. We will definitely go back.

  Nov 11, 2024