Resort Details
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Coffee shop
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Elevators
- Fire safety compliant
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Coffee shop
- Complimentary breakfast
- Complimentary newspaper in lobby
- Concierge desk
- Conference facilities
- Elevators
- Fire safety compliant
- Free high speed internet connection
- Free parking
- Game room
- Gift/News stand
- Health club†
- Luggage service
- Sauna
- Smoke-free property
- Spa
- Tour/sightseeing desk
- Business Center
- Wedding services
† Fees may apply
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Magical Place in Panama
A group of ten friends stayed here for one night. This is a first class attraction. From arrival to departure the staff was terrific. The manicured grounds are simply gorgeous, the views are amazing. Everything is immaculate, the tents are attractively decorated and very comfortable. We brought in our dinner and rented their BBQ gas grill. They do an amazing bon fire for you at a time of your choosing they provide marshmallows we also brought chocolate and graham crackers to make S'mores. The next day we were taken to an amazingly beautiful lake and took an easy walk on a concrete path through a gorgeous jungle alongside a stream. Be aware that this is a very windy place so bring sweaters, long pants and jackets. Also bring earplugs as the wind creates many creaks and groans of the tent structures all through the night. Even though we did not get a good nights sleep everything else more than made up for it.
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Hotel should have a policy for loud music!!
I’m writing this review while things are fresh in my memory. I stayed Sun 11/11 until Tuesday 11/13 (today is 11/14). I booked the trip for 2 nights and decided to send them an email just to confirmed, because a previous review advised that when they showed up and nothing appeared in the system. I promptly received an email asking for proof of my reservation which I forward it and done (zero hassle). Getting there is not difficult at all, there’s plenty if signs and the roads are well maintained. Check in is at 3PM, we arrived around 1pm and went to closest restaurant (only 1) to eat lunch while killing time. Food was good (nothing fancy). 1st night: it was us (Mom & I) and another couple. Super chill night and we got to enjoy the wood fire while roasting marshmallows. I read another review that mentioned it gets windy at night, and I agree; however as light sleeper it didn’t bother me because you can hear the insects and the wind flowing through the trees (soothing) but you may want to bring earplugs because that’s all you’ll hear at night (we didn’t see earplugs in our room nor asked the staff if they had some) The staff was super friendly. No restaurant on site but you can place an order from the near by restaurant and they pick it up for you (latest time for delivery is 7:30pm). Our dinner was delivered a little after but no major wait. Breakfast is included with your stay and the staff gets your order the night before and it’s served between 8-8:30am. The next morning we hopped on our day tour which is included with your stay and it’s about 2 hours. We enjoyed it so much that the next day we hopped on our car to check out other waterfalls TOTALLY WORTH IT (Chorro el Encanto) was a beauty. The paths are well maintained and signaled. No issues for my mom and I do it on our own. Day 2: First couple left and another group of 4 arrived. AND THIS IS THE BAD PART OF MY REVIEW. Not the place or the accommodations. The hotel should have a policy for music (as in playing your own music in your tent while other paying guest are also staying in the same place). Each cabin is a tent! NO THICK WALLS and the place is so quiet that noise can become an issue. Our next door guests were playing games and their music UNTIL CLOSE TO MIDNIGHT!!! Being next door I could hear their conversations as if I was there! I called the number the staff had given me and NOBODY answered and I wasn’t going to walk over to get their music turned off - this was disappointing because the hotel should have a policy for these type of scenarios. We aren’t @ the beach, this is supposed to be a disconnect, tranquil place but the 2nd night wasn’t for me or my mom.
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Very special Rooms with a view!
It is a place to disconnect and enjoy the sound of nature and calmness of the Panamanian mountains! The hotel has a special suite separated from the rest of the rooms that will give you a unique experience! The views of the room are breathtaking, you can see the Pacific ocean and different iconic mountains of the region. The sunrise and sunset are very magical, specially when the fog plays around the views.
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Be very weary of booking
I booked two rooms for two night 3 months in advance on their website. I tried to contact the place before by phone and email and no one answered or returned my email. When my family and I showed up they said we didn't have any reservations. No one spoke any English at all and they said they didn't have anything available. When we drove back down the mountain road, which was quite treacherous, I went on their website and they showed they had rooms available. I sent another email through their customer service and still they have never responded. Please be absolutely sure that you have a confirmed reservation prior to going.
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Glamping.. Not!
We spent one night and two half days in this Glamp site. The local restaurent which is the only way to get a meal .. for lunch there it took 3 hours from start to finish! with two kids this is not fun! Best thing to do is to get the food delivered to the camp site, which is what we did for dinner and breakfast ... and it is good food. The rooms are nice. and clean ... with good shower and toilet facilities, the guided tour is good, where you get to see the beauty of the place. At night you are left totally on your own! there is the security gaurd only, and if you need anything you have to ask him, who is helpful. In the mini bar which is the only way to get water, there are two small bottles .. this needs to be revisited. The contact personell NEVER answer thier phones and I hope nobody has a emergency .. as this is not acceptable at all. There is a high level of wind.. so those who are sensitive to noise your sleep at night might be disrupted.. I think they shoudl provide ear plugs as a nice gesture. For the money you pay .. its a bit over priced quite frankly!