Location
BeachProperty Information
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Resort Details
General Policies & Fine Print
The hotel will accept individual bookings however a 100.00 dollar cash or credit card deposit will be required at time of check in.
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1171 reviews
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Nov 25, 2024Nice family resort with exceptional staff
Stayed one week at the Costa de Oro in an oceanfront suite. The view was fantastic, the beds were comfortable, and the room was very clean thanks to the lovely Lupita. It is an old hotel but it is well maintained. Our room was freshly painted, and the kitchen was well equipped. The pool was crystal clear, the beach was easily accessible, and it was an easy walk to lots of great restaurants. Unfortunately, my mom fell on the second day of our stay and fractured her wrist. The staff were very attentive as first responders and helping with transportation to a doctor and eventually the hospital. Some staff members also checked up on mom every day for the rest of our stay. While all of the staff at this hotel were very friendly, those of note were lifeguard Miguel, Security Juan Carlos, Bell captain Alejandro, concierge Fidel and, at the front desk Jonathon. I would definitely stay here again.
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Aug 08, 2024Mazatlán es lo Máximo
Costa de Oro is one of the oldest hotels in the city. But even though it’s outdated, it’s still a good place to stay and view the stunning sunset or just listen to the waves at night. We love the Bandas en la playa and all the vendors passing by. Gotta shop local. The restaurant prices are high and not worth it. And el Capi is so rude. We went on our last morning there to the buffet. Nope, not again. The bar prices are also high for what seemed water downed drinks. Shout out to the tour guy, Fidel. Superb service and recommendations. Gracias gracias! The only thing wrong with the room was that the ac was not working properly. Called it in and the technician was sent over. But it didn’t make any difference. We ended up getting another room, with an amazing view. Other than that, everything Mazatlán is highly recommended!
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Jun 25, 2024Poor business practices
I had booked a stay here from mid January to Mid February 2025. Much to my surprise I was billed the entire amount now in June of 2024. I made several calls to the property to have this charge reversed, I was disconnected 4 times, I emailed them , no response. I finally had to call Booking. Com and had the reservation cancelled.
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May 11, 2024
Wowwwww WATCH OUT!!!
Horrible service! Horrible experience! We paid almost $3,000 pesos for cervezas, SOGGY AND INSIPID nachos. Watch out! Ask what the day pass gives you and allows you to consume before you pay their asking price for VERY LIMITED CONSUMPTION AND SERVICES!
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Apr 19, 2024
Mexican ain't welcome
I was a very frequent customer of this hotel, where on previous trips I felt comfortable and relaxed, generally a very pleasant place. In the week of April 8th, I returned but the overall feeling was very different from previous occasions. The employees were no longer as friendly as with tourists from other (obvious) nationalities. The hotel policies were different. And it was noticeable that a national (Mexican) was not the target audience for this hotel. They did a good job with those kinds of practices that, although very small on a large scale, were clearly evident. I didn't feel welcome, undoubtedly ruining my stay at the hotel. (If you are Mexican or appear to be, I do NOT recommend it.) Of the many hotels I have stayed in, I had never felt like a second or third-class guest.