Couples Tower Isle - All-Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4842 reviews

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  Nowhere near 5* don't bother!

  This is not a 5* Hotel. We booked this for a special birthday treat with Virgin Holidays and really wish we hadn't! Probably more Virgins fault than anyone but from the word go this was a dreadful experience. The queue at Sangster airport was just the start of a nightmare two weeks. Following a 2 hr ride from the airport to the Hotel we were shattered and shown a really shabby room which we refused. The Bell Hop said he'd find us something better but then couldnt access the room as the key wouldnt work so disappearted and found yet another room. This was really dated and musty, not what we expected for 5*. The Hotel has no parasols and at a scorching 30 degrees plus is a disgrace! Our tour of the Hotel took all of 20 mins as the guide just didn't want to know so we were left looking for things ourselves. Smoking areas are 2 very small areas as smoking is not encouraged. We found staff sleeping in the Lobby on one occasion and the cleaning of the place left much to be desired. We found what we considered to be human excrement in one of the Hotel corridors on one occasion and repairs are a joke. The place suffers from an influx of seaweed on a large scale and staff just dig a hole in the beach and bury it! The food is pretty average but if you want something a bit better than book one of the restaurants. Our one saving grace was a meal on the naturist island which was beautiful. We did not have to be naked for that as the naturist hours are 9am - 5pm and our meal was booked for later! There are so many bad things about this place, food average, cleaning poor, entertainment average, trips average, rooms dated, staff dont seem to care, so all in all not worth booking!

  Feb 25, 2025
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  Beautiful Stay in Jamaica

  Just coming to the end of an amazing week stay at Couples Tower Isle. Staff are all wonderful, friendly and helpful, special shout out to Dwight, Phelecia, Whitley, Santana and Joel. Food very good on the whole, esp in 8 Rivers and Veranda, though the pool grill wasn’t quite as good. Lots of excursions to try, some of which are included for free, such as glass bottom boat, catamaran trip, snorkelling and a day at the sister restort Sans Souci which is 5 mins away. Rooms are good, clean and comfortable, but perhaps could do with some updating, more plug sockets for example. If you like cats, there’s at least 10 that live here and are well looked after, the tabby that hangs out by the lobby loves nothing more to snooze on someone’s lap! Spa is perhaps a little overpriced but you can use the Jacuzzi there for free.

  Feb 22, 2025
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  Amazing Resort

  The staff was friendly and fast, always smiling and happy. "I was blown away by the level of customer service. The staff was incredibly attentive and made sure all my needs were met". The food was delicious, the service was excellent, and the atmosphere was very inviting". This is our 3rd year and plan on returning next year.

  Feb 19, 2025
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  A very good vacation in Ocho Rios. Mostly hits with a few misses.

  Overall a very good vacation. Three and a half stars is truthful, but I rounded up. This is the original all inclusive, adults only resort built in 1949 and a vacation spot for countless celebrities over the years. Here is a list of ratings: Resort - 3.5/5 - Rooms are tired in a vintage sort of way. Bathrooms have been updated in the not so distant past. Cleanliness of rooms could be improved. Grounds are luscious and well maintained thanks to Alfred and his staff. Alfred leads the best nature walk we have ever had. A must do. Pools and beach were very good with plenty of seats available. Staff - 3/5 - About 30 % of staff seemed disinterested. Quite surprising. I even asked a senior staff member if there was any issue with management and I was told it was quite the opposite with staff receiving a 20% raise recently. Shout out to Captain Kirk, bell captain, Giovanni, mini bar man and his brother at Eight Rivers restaurant. Food and drink - 4/5 - Majority of food was very good with a few glaring exceptions. I ordered beef/steak 4 times and 1 of 4 was good. Buffet could use a few more items. One oddity was that only juices available were orange, pineapple and cranberry. All bottled. Eight Rivers is one of the finest a la carte restaurants we have ever been to in the Caribbean/Mexico/Central America. Alcoholic beverages were great. Top shelf spirits, great wine and a very good champagne. Champagne not sparkling wine. Activities and Entertainment - 5/5. Great variety of activities for guests of all ages. Entertainment was very good and plentiful. Overall we would return but not before trying a few other adults only and all inclusives.

  Feb 17, 2025
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  Amazing 7 days in Jamaica!

  We loved our stay! First time in Jamaica. First, we used Club Mobay and didn’t regret it. Especially for the return trip, you get through customs quickly and the way have a great lounge with food and drinks included. Tower isle is a smaller resort and has a laid back vibe which we loved. The staff was amazing, very friendly and worked hard to keep the property clean. I was amazed with all the seaweed that washes up how well they kept up with it. They were also doing some painting and maintenance while we were there. Some reviewers complain about the condition of the property, but we found the property to be clean and well maintained. There is a party pool with music and a swim up bar and games during the day if you want to be more social. We stuck by the main pool (quiet) and the beach for most of our trip. Chairs are easy to find on the beach, the pool chairs do get reserved pretty early. Half the chairs at the main pool are in the shade. Shade easy to find at the beach as well. The food- 5/5! The food at this resort was amazing. I’m not typically a buffet person but even the buffet was top quality. We ate at all three sit down restaurants (eight rivers, Bayside and verandah) more than once and they were all great. However, Jamaican night was my favorite! It’s a special buffet night on Wednesday with authentic Jamaican cuisine. I wish they served this food more than once a week it was that food. Great entertainment that night with the fire show and steel drum band. Don’t sleep on Jamaican night! Also loved the coffee shop and snacks at the veggie bar during the day. Spa was an amazing and my favorite massage was the bamboo reed. Also took a couple yoga classes and these were very relaxing. Excursions- we did blue hole and Dunns river and I would recommend both! We booked with Duncan Caruthers for blue hole and I would recommend him. Not sure whey the resort stopped including Dunns river but fortunately we booked while it was still included. Only disappointment was our catamaran got canceled due to weather and we were unable to rebook. I would say my biggest complain (not related to the resort) was 5/7 days were red flag. So if getting out on the water and doing water sports is important to you, another area on the island that has calmer waters might be a better choice. I’d love to check out the Negril side or do a split stay for this reason. But overall we loved it and would book again!

  Feb 11, 2025