Location
Ocho Rios - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Name Changes - Hotel does not allow name changes for any guests.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4806 reviews
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Dec 02, 2024Staff great…. On the whole, needs heavy investment to fulfil five star.
My wife and I spent ten days at the resort. In some ways expectations were met, others not. I’ll take the experience in order. After a twelve hour flight, despite a private transfer, we found the two hour plus drive too long, our choice our bad. The reception we received when we got there was pleasant with an offer of a drink and the cases taken to the room. Not a great impression going to the 3rd block on the top floor, The lift was grubby and smelled musty. The reason was a severe leak through the roof and lots of repair work going on in the corridor. The room itself, as stated by many, dated, but clean, spacious and a great view. The room: 7/10. The bed, very comfy, lots of pillows. Blankets not duvet, noisy air conditioning , but powerful with fan alternative. Plenty of storage, hangers etc, with iron and ironing board, plus safe. Bathroom, again dated, no air conditioning without door being left open. Toiletries, disappointing for five star, shower intermittent, twice stopping altogether. Coffee machine, but had to ask for kettle and no milk without asking at restaurant. The balcony was spacious with table three chairs and a swing chair. Tip: keep chairs away from edge as will get wet with rain and nothing dries well here with the humidity. Breakfast: 6/10 As a veggie, very little mains choice. If you’re up early, breakfast is plentiful and varied, if not it deteriorates in warmth and becomes sparse. One area for omelettes and eggs etc, can be a wait. Served coffee and other drinks at table. Beach: 6/10 if you’re looking for long walks on the beach you’re in the wrong place, it’s quite small for the resort. Cleaned daily but far from immaculate. The sun beds are dated, for us not that comfortable. No umbrellas, so only shade are the palm trees. The staff on the beach were top notch, always smiling and engaging. Shout out to Cyril, simply the best I’ve come across. The water sports, guys, Colin etc, brilliant. Lots to do, Scuba, snorkelling, glass bottom tours, multiple daily. Try the water bikes and Hobies. Drinks served by planting flags, again staff great, particularly Anita. Pools: very very cold, but well served by staff. One quiet, one very noisy, as you’d guess where the pool bar is. Lunch: 6/10 same issues as breakfast in main buffet. Veggie bar: 5/10 some great experiences, some really bad depending on whose staffing. Grill: 4/ 10 one bad experience with food, both ill, so tried only once Coffee shop, 10/10, great staff, great choice, very varied. Resort app: 6/10 not the easiest to use, but it worked, though room service sent wring food, maybe an isolated case. Fairly easy to book restaurants. Restaurants: Eight rivers: 8/10 Good quality food, excellent service, lovely setting, can get noisy with entertainment on next door. Shout out to Germaine. Bayside: Asian, 7/10 good quality, good service. Verandah: 9/10 again good quality and service. Entertainment: brief, but enjoyed, particularly the steel band. Housekeeping: Top notch, helpful and consistent. Tipping, not required, but we did discreetly and appreciated. Look it’s not five star, it’s a good three star, it needs polishing in many areas and communication is poor. The best quality is its staff, generally fantastic, with one or two rude individuals. Tempted to name names, but not my style. The demographic was good, with the usual individuals, who want to be heard above everyone else, leave it to you to guess the nationality. Didn’t use the naturist island, but constant drop offs and well used. Would we go back, no!, but plenty do. Too long a transfer and not the value of a five star, needs heavy investment. It’s a shame because the majority of the staff are so friendly and engaging, they deserve better. Thank you for the holiday though.
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Dec 01, 2024Could be better
Im writing this review hoping it will give an honest opinion for fellow travellers to help decide if its for you or not! Ive been here before many years ago, 29years! and must say its hard to work out if there has been much maintenance over this time? On arrival the amazing fountain that used to greet you at the top of the driveway is not in use and it seems it is in a state of disarray, why im not sure but does not help to give the wow factor it used to. Check in was easy but many things already sorted before the off as in mini bar requirements were not was carried out, also on leaving found that reception had not booked our return visit to the airport lounge which caused a bit of pain but did get sorted ( regarding the lounge this is one of the best we have used and puts the UK to shame ), once in the room which is nicely laid out we found the patio door handle was falling of, this did come away completely during our stay due to the doors being so stiff to pull open, the kettle and mini bar cupboard was so warped it would not open fully which we got round by putting the kettle else where, the bed for us was amazing and the bathroom ticked the box but still in need of a little TLC. Scuba which is the main reason we chose here, 99 % of the staff were amazing but there was the odd one that tried bossing divers around on and off the boat, they will know who they are so will not name them but really need to get over themselves!! If you have your own kit they will do their best to accomodate you and go the extra mile to make sure your kit is secure and safe when not in use, the only downside is the area for washing your kit is not acceptable, they have water tanks but for what ever reason do not fill them so the kit is covered in sand next time you go to use it as the only other cleaning method is a hose pipe for may 8 to 10 divers, you have to wade into the sea also to get the kit to the boat which is fine if your 5ft 10 not if your 5ft! At the centre Zuse is a great guy, polite, funny and does all he can to help, there are others but forgot their names, oops! Water sports, I would rather say nothing which says it all, kits in a bad condition and has more reasons why you cannot use it than I could even think up even waters to dirty!!! The Spa, Had a full body massage, it was ok but way over priced, had much better for 70 dollars less else where, the communal pool looks dirty and uninviting so overall would not go again to the spa. The good points, Foods amazing in all restaurants and not one moment of any tummy issues, great job guys! The main buffet, the veranda and the Asian restaurant are just amazing and can enter without putting on trousers and shoes! coffee shop not somewhere I usually visit but did many times if not just for the air-con, actualy the coffee and selected cakes of the day were fabulous. The main bar was where most hung out and had a few great staff, Deon, Anita, Santana all made our stay fun and chilled and had a big smile on every day despite them constantly getting attacked by all the wasps that hang out there, one thing about this area that can let it down is the dirty smell that appears every now and again from the sink area. The Beach, The watersports guys do work hard here keeping the beach clean so hats of to them & having had a few bad storms they did have their work cut out, the beach bar staff are also great at keeping the drinks flowing when they see your allocated red flag raised, theres plenty of sun beds even though a few still seem to place towels on beds while I was still sleeping! This place is still a lovely vacation but you do have to look past the negatives above, it is not 5 star so if you go with this in your mind you won't be disappointed, I would honestly say its probably a 4 star and only gets this due to the staff and the food not the condition of the building or the watersports equipment! (scuba equipment if needed is good).
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Nov 27, 2024BEWARE
We arrived and were immediately taken aback by the state of affairs. Caution tape strung to not use stairs, main lobby fountain not working, old tired lobby with a plethora of defeated looking staff:( Our room was so beyond dated and worn out, hoar on the floor and in shower. Our 15th anniversary trip beginning was so distressing I called Air Canada Vacations to get us out of there. Not much they could do other than offer another locale at another $5k.We were sold this was a 5 star resort. We have traveled the world and stayed in remote places in Africa that was in better shape. We were thankfully given a call y a lovely manager who got a call from local AC rep and were told we would be moved in the morning to its sister resort San Souci. Stayed the night: mattress was okay and dinner was so so. All around, photoshop was clearly used. Cat duky in the hallway, am elevator so filthy and in disrepair, we were up early and on the transfer bus at 8am. Manager admitted to us Tower Isle management team are aware of complaints and problems with the state of this place. Shame on Air Canada Vacations for even having this place on their repertoire of recommended resorts. Sam Souci, lovely, happy staff, great room, fun fun and clean!!!
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Nov 23, 2024Jay and Dee romantic and fun getaway
Our second visit to this resort, the first being 5 years ago exactly. We will definitely be back again as many guests we met were returned as well and up to over 30 times! Staff are great, especially Santana, and Ray at the quiet pool bar who shared tending through the week. The always smiling Everton we saw everywhere. We also had the catermeran cruise one afternoon and a snorkel tour another morning where Dwight was a part of the team on both trips and was helpful and entertaining. Food, drinks and service are amazing with a wide variety and flavor to suit anyone's needs.
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Nov 16, 2024
Pre Visit Experience
Visiting Tower Isle for the first time later this month. Contacted the resort via email with a couple questions we had and heard right back from guest services agent Shanice who was so thoughtful and helpful. First impressions before even arriving at this resort shows us why they have so many repeat guests and receive such high ratings. Thanks Shanice looking forward to arriving soon.