Resort Details

Dining
OnSite Dining
  • Bugambilias

    Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.

  • Flamingos

    Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.

  • Lobby Bar
    Bar serving top-shelf brands.
  • Momonohana
    Tap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
  • Room Service
    As part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
  • Turquesa

    By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for more information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club offers supervised activities.
  • Fitness center on-site
  • Motorized Water Sports †
  • Pool
    There are 2 pools on-site including an infinity pool. This property has swim-up bars.
  • Spa †
On-Site Attraction
  • On-site Entertainment
    Theme parties and shows nightly.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5311 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cozumel 2025

    We have been to Cozumel Palace several times but this was the first trip back since the renovation. Wow is it beautiful. They did a really great job updating our favorite little spot in Cozumel. The only thing I feel like was a miss was updating the plumbing in the lobby bathroom. For some reason the past few trips it’s had an odor and I had hoped that would be fixed. I was surprise to see my dear friend Julio in the Mexican restaurant. He was always my favorite outside but he made our dinners wonderful and it was a joy to catch up with him. It was great to see Reyes in the Lobby bar and Gabriel outside by the pool. Alan and Gabriel took wonderful care of us out by the pool every day during our stay. We really enjoyed being in their sections. I love the new Flamingo restaurant and renovation. It was nice to eat outside for lunch and dinner was fantastic. If you get lucky you can see one of the nightly shows form your table. We loved the piano player night in the lobby bar. Wine tasting with Joel was amazing like always. Something we always look forward to. See you again in July!!! It was great to see so many familiar faces.

    Feb 02, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Mediocre

    I used to love Cozumel Palace. They have certainly changed. First, I would recommend they bring the evening buffet back because when hotel is at capacity there is little reservations unless you want to eat at 5 pm or after 8:30. This was an anniversary and I requested the complimentary anniversary dinner. They never acknowledged it until the day before I left. No anniversary note, no bottle of champagne nothing. The property is small and it’s what I love about it. They are trying to make it more upscale creating more reservations. Balcony chairs arrived right when I was leaving. I paid for oceanfront and it was right over Flamingos restaurant. I had to pay $500 to upgrade a room unless I wanted a double bed. The original room, you could only hear the vents screaming and food cooking in your room all day. Palace you real need to bring the outdoor buffet back if everything requires reservations. Thank you.

    Jan 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent service

    Just had a great meal at theGondola restaurant. Laura, our server, was excellent. She was professional, friendly, knowledgeable about the menu and very personable. The service was excellent which in turn made the overall dining experience. Her coworker, Victoria was also outstanding and attentive. The team of Laura and Victoria made our dining experience at 10

    Jan 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cozumel Palace is a True Gem

    If you want a first class resort with a fabulous staff, please visit Cozumel Palace. This gem was recently renovated and is superb! The resort has a focus on water sports like scuba and snorkeling, but those who want to relax by the pool are definitely pampered. Emmanuel keeps his guests at the pool very happy! Concierges David and Nina make sure you have everything you need. All the staff is wonderful and Rocio and Miguel made sure we started every morning at Turquesa with a big smile! If you like wine, the sommelier, Joel, is the best! This resort does not disappoint!

    Jan 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Beautiful place. HUGE SAFETY ISSUE & DO NOT BUY A MEMBERSHIP!

    Cozumel Palace is a great place and wonderful staff. It is a smaller and more personal resort, which we liked. But…they have a huge safety issue with the material used as their pool decking. It is extremely slippery. I saw many people slip, some fall, kids crying because they fell, guest walking with baby steps just to protect themselves. They know it’s an issue. Let’s see if they care enough about their guests to fix it. I won’t go back until they do and would NEVER bring my 78yo mother. I have been a member of Palace resorts since 2015. They have beautiful resorts, but their sales team are deceitful snakes. DO NOT BUY A MEMBERSHIP! Our last upgrade was 2024 and we keep uncovering outright lies and fabrications on what we were sold.

    Jan 18, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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