Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Wonderful break from winter.
Best pool service in Mexico - spend the morning on the quiet side and the afternoon on the party side before going to the hot tub for happy hour. Special thanks to Horacio, Miguel, Antonio and Victor at the pool and our butlers Erick and Michelle. For a large wine selection just see the sommelier Martinez! Thank you all for a wonderful vacation!
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BETTER LATE THAN NEVER!!
Tom and I spent a great week at the Pearl in the last week of July. Our mansion butlers Michelle and Carlos were terrific and Hector, Amir, Irving and Erik also checked in with us to make sure all was good. Bellmen Alexi and Vincent were at the top of their game and Carmen from housekeeping kept our unit immaculate. Groundskeeper Javier is always busy maintaining the landscaping around the pool. The food and the service at the restaurants are great. Edilberto, Esmeralda, Estefany, Carmen, Cristian, Wilbert, Ermilo, Manuela, Poot and Oliver took great care of us during the day at Aphrodite. Dinner at Aphrodite was staffed by Luis Lugo, Daniel, Marco, George, Luis Barrera, Erik, Juan B., Magda and Anette. Chef Jose and Ana were great at the Mansion and Alexandro, Gema, Natalia, Nicolas, Reynold, Martha, Santiago, Mauricio, Rey and Belen made Suki a special experience. Led by Ceci, the waiters at Pearl - Orlando, Jesus, Gilberto, Gerardo - are a superior group. The bartenders at the Pearl keep the drinks coming and are always smiling. This trip Juan, Eddy, Jairo, Luis Lopez, Luis, Pedro, Cobb, Antonio, Eduardo, Raoul, Cesar and Christian took great care of us. The pool and their staff are the heart of the resort. Victor, Antonio, Horatio, and Miguel set you up. Yolanda, Gabi, Servando and Joshua keep you hydrated and Kia, Candace and Sam keep you entertained. The spa is a great place to relax and Elodia, Selene, Gabriel, Emma and Desiree provide terrific service. The above staff at the resort contribute to the resort's success and resident manager, Laura Gutierrez, is a great leader of this terrific team.
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Our fourth trip to Pearl
We have been to Desire Riviera Maya Pearl 3 times and every time we have an amazing trip. Service is so friendly and top notch. Bartenders are great at mixing a good drink and having fun with the guests. Food is was excellent and we plan to be back again,
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Desire Pearl
The best trip we have had in years was to the Desire Riviera Maya Pearl Resort. We have a lot of friends that have been to the resort in the past. So we knew some of the ins and outs. Guests consistently commend the resort for its cleanliness but it's the staff's unwavering dedication to service that makes it a great experience. Ask for Horacio. He went out of his way to make us feel at home.
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A REAL home-from-home with everything you could ask for.
The place is excellent and the vibe is safe, sexy, laid-back, and fun. The food is wonderful and varied. There is plenty to do in the area if you can drag yourself away from the resort. However, it is the staff that make this place so special. Everyone is so friendly and welcoming that it feels like coming home! This was our second visit and it was great to meet the same staff and be remembered! we will definitely be going back.