Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Birthday Blessings
So on our third day that was raining.We were able to utilize The hotel bar. We had the pleasure of meeting Ed and LC.They were both extremely attentive and made use feel right at home. LC took our drink order (2Blue Long Islands)and after some small talk with Ed he learned we were there to celebrate my birthday which was yesterday. He immediately grabbed our ticket to say its on the house! We were very appreciative and stayed for three more rounds. Ed and LC both are displaying stellar customer service. I felt like a local they have known for years. Thank you both for a wonderful experience and conversation. I hope One of the Two if not both Ed and Elsie are on shift to serve you. Awesome Vibe and stellar experience.💜
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Great place to stay
We visited family for the Thanksgiving holdiay and stayed at teh Diplomat. It was great. Staff was freindly. The room was clean and comfortable. The hotel is in close proximity to everything we needed and Hollywood Blvd for great restaurants. Highly recommend
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Five Star Service- Thank you Jeffery Celestin!
I cannot thank Jeffery Celestin enough for going above and beyond to make a special surprise happen for my husband's arrival. It wasn't even his role, and I only gave a few hours' notice of my request, yet he made it happen at the last minute. His kindness and dedication to providing exceptional customer service truly stood out—something that's unfortunately rare to find these days! I would gladly return to this hotel just for the outstanding care they provide, on top of the gorgeous views and beautiful rooms. Thank you so much, Mr. Celestin, for making this experience unforgettable!
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You’re paying for location and amenities
I went back and forth whether to give a 3 or 4 star. The hotel is expensive and truthfully you are paying for a great location and the amenities. It is in an ideal spot, close enough to Hollywood beach and a ton of restaurants. Grocery store across the street for anything needed. Lobby is beautiful. Access to beach is amazing. The rooms however - very disappointing for $500. We stayed in a 1 king bed with balcony, partial ocean view. When we arrived, our door was open, paintings were not hung up on the wall and there was a dirty pillow case left on the toilet seat. It’s almost as if the cleaning crew got called out of the room right as they were doing finishing touches. The balcony was very disappointing as well. Mold and overall cleanliness issues, rusted/old seating. I would probably skip the balcony and instead get an ocean front window view. Overall was fine for our anniversary trip.
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Watch for numerous extra charges
I recently stayed her for a business trip. After two days I received an extra 1,300 dollars worth of charges from the day I checked out at 3:26am. I tried calling the customer service and was never able to reach a representative at the hotel. I called Hilton and they have reached out the hotel, and still haven’t received any information. All these charges are on a business card. Very poor customer service from billing. I have also read numerous other reviews that customers have received extra charges.