Location
Downtown Disney Resort areaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Smoking Policy - All Disney owned and operated resort hotels are smoke-free environments. Smoking is permitted in designated outdoor smoking locations only.
Guest Names Policy - Walt Disney World reservations must be booked with the correct guest names. A complete name change to the lead name is considered a cancellation and will require a new reservation.
Deposit Requirements - A major credit card and photo I.D. is required upon check-in to cover phone or incidental charges.
Convention Policy - Guests attending a convention at the hotel may not use this package for their stay. If found attending a convention, guests may be charged directly by the hotel.
Room Taxes - Room taxes are included in the vacation price.
As to Disney artwork, logos and properties: ©Disney
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3286 reviews
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Jan 04, 2025Not worth it loud hotel
This resort is ok. It’s pretty. It is not quiet though. I was next to a street and heard cars and motorcycles. Walls are paper thin. I had very loud neighbors. They were yelling and talking really loud. I called the front desk and they would not do anything until 11pm. So I had to listen to that for 4 hours. It was worse than a value resort. Breakfast at Olivia’s was not good. The eggs were covered in oil. Could not eat them because it makes me sick. They did take it off the bill but the manager was not very nice and said I should have told them that I didn’t want the oil. I didn’t know they came that way. Scratch that restaurant off my list. The hot water sucked! I had lukewarm showers the first 4 nights until they made it a little better. The resort is really big so it takes a while to go around the resort on the bus before getting to the park. Food choices were minimal. Did not care for this resort.
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Dec 21, 2024Fabulous stay, less crowded than other Disney resorts
Booked our stay by renting points from a DVC site. Great way to save money. The place is super nice. The vibe is quiet and laidback. The onsite restaurant, Olivia’s, was very good…as was their grab and go pickup location near it. The grounds are well kept and the staff was friendly. We stayed in a studio, which is their most affordable, and it worked well for us. The room is spacious. There were two queen beds, unlike most other resort studios, which feature a pullout bed for one of the beds. The kitchenette is more like a regular hotel kitchenette, with a mini fridge, microwave, drip coffee maker, a small sink, dish towel & soap, a couple of paper plates, bowls, plastic utensils, coffee cups & cups,paper towels and trash can. Full length mirror on exterior bathroom door. Fairly spacious bathroom with good water pressure. Shampoo/conditioner/body wash was mounted to the wall. It was clean and included a Hey Disney device, similar to Alexa. Small TV with poor sound quality. The property is a lot like clusters of townhouses. Our section had 2nd story (no elevator, but it was fine for us) and had a beautiful water/golf course view. I did see that there were a few 3 story units…nothing higher than that. Beds were comfortable, with 4 pillows per bed. Hair dryer, iron & board included. You can hear the buses go by, so bring a small fan or a sound machine to cover the slight noise. (There’s a ceiling fan, but it’s not loud enough for this.) My one complaint: there are like 4-5 bus stops within the resort, so just going through the resort takes 10-15 minutes itself. Role drop/early hours is even earlier to get up for bc of this. It’s the price you pay for a spread out, townhouse type resort. We were assigned a room near the Hospitality House area (even though we didn’t pay extra for that) and that bus was dead last for drop off at night. Sometimes we just hopped off at the first stop and walked the little ways to keep from having to go through the whole route. We resort hopped this visit on our “rest day” and trust me when I say OKW was much less crowded than Polynesian, Animal Kingdom Lodge, Grand Floridian, and Contemporary. I prefer less crowded, personally. The ferry to Disney Springs is great, BTW.
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Dec 05, 2024
Great two bedroom condo within Old Key West resort
Great two bedroom condo within Old Key West resort. Incredibly spacious rooms. Nice to have multiple bathrooms. Very easy use of the bus system -- we were worried we'd have to wait for multiple buses given we were near the end of the route, but we had no problem getting on one.
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Nov 23, 2024Laid Back Resort
Good resort for couples or older people. Not great for kids. Very large resort with complicated busing for some. I really loved the laid back theme. Kind of a Key West theme. The main pool is awesome with the sand castle slide that was a lot of fun
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Sep 28, 2024
Disney magic with some minor niggles
Overall we loved our stay. It's hard not to enjoy anywhere on property to at least some degree and this was no different. Our room 2424 was in a great location. Couple of minutes walk to the pool or hospitality house and right by the peninsular road bus stop so you get dropped back first ( when getting on. A bus walk to hospitality house to avoid a long drive round the resort on the buses). Room was large, clean and had a good kitchenette with an impressively large fridge and small ice box. Room was spotless. OKW itself is beautiful and it's great being able to park right outside the room (we drive everywhere other than MK - and the odd boat trip to Disney springs). Staff were all really friendly we love being told "welcome home." There were some negatives. I know when you rent DVC housekeeping is every four days but our room was not cleaned until our final night (11 nights in to the trip) other than that the trash seemed to be emptied daily and we were given fresh towels every four days. I do miss more frequent housekeeping. The pool also looks very tired and is grubby. It needs a deep clean and probably a full refurb. One time on a bus back from MK the bus wen to Animal kingdom lodge first before OKW the driver didn't warn anyone it was only when the journey seemed to be taking a long time we asked the driver who said it was a "floating" bus. It probably took a good 40 minutes on the bus to get back. Not the best. Also on our final morning a large grass mower woke us up before half 6 am mowing the golf course. Hardly appropriate. Despite this we'd of course love to stay again and just wish the little niggles were not there.