Guests booked in a Triple Value room category will receive a $35 dining credit per room per stay.
Important Information:
The dining credit will be posted to the guestroom account. The credit is not redeemable for cash, and no refund is available for any unused protion. Dining credit does not apply to room service.
Resort Details
- Alana Express
Located in the Doubletree by Hilton Alana Waikiki Beach lobby offering light snacks and beverages, available at any time.
- Trees Restaurant & Bar
Open daily for breakfast and dinner.
- Accessible facilities
- ATM/Cash machine†
- Baggage hold
- Car rental desk†
- Concierge desk
- Elevators
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool
- ATM/Cash machine†
- Baggage hold
- Car rental desk†
- Concierge desk
- Elevators
- Exercise gym
- Laundry/Valet service†
- Lounges/bars†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Smoke-free property
- Valet parking†
- Audiovisual Equipment†
- Business Center†
- Copier†
- Fax Machine†
- Meeting/Board Rooms†
- Printer†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site
- Pool
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2174 reviews
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Feb 17, 2025And enjoyable evening on a rainy night
We had a very enjoyable dinner in the hotel tonight. Mitchell was an excellent server bringing energy and entertainment to the evening. The meal was excellent. We had the ribs and the wings with fries. He did an amazing job running up and down the stairs between the two kitchens to get our dinners to the table! He was even adventurous to make a specialty cocktail.
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Feb 09, 2025Older hotel with good bones
This in an older hotel. Very small bathroom, but the room is big enough. Comfortable beds. Super expensive car parking - $60 per night! There is a parking around the corner for $24. Very inconvenient and uncomfortable lobby. Facility is not up to Double Tree/Hilton standards. Breakfast area needs update. Appreciate made to order omelet for breakfast. Will not stay again.
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Jan 27, 2025
Customer service needs help
Its been a week since I stayed at this establishment. I have stayed here several times over the past years and I try to have as little contact with the staff as possible. This time I had to interact with staff. The front desk lady not sure of her name but she was working the Saturday afternoon shift, no smile whatsoever when I requested an extra towel and a key card, no greeting at all. Sunday another unpleasant encounter several times. There were two families waiting to be seated at the restaurant and they did acknowledge that they were not able to sit all together because they had 11 of them total. But the lady asked if they just could be seated close to each other in the nicest and most courteous way and the hostess was unbelievably rude and miserable. Stating the restaurant is busy and theyll get whatever is available. When it was my turn she gave me the same look as if I was inconvenience to her when I asked for take out, she abruptly cut me off and said "we dont do takeout" so I asked in general she than rolls her eyes and says "just breakfast" Second encounter with my digital key not working with the elevator and giving me an error code, same guest agent as the day before same "cheery" attitude was of no help and kept on insisting of trying again when it obviously wasnt working. I worked customer service not every day is a great day but to have the same attitude these people should seek other forms of employment because customer service isnt exactly for them. the gentleman at the front desk that worked Saturday afternoon and Sunday morning thank you for all your help and suggestion for the quick breakfast. This will be my last time staying at this property. For a being a Hilton property total dissapointment.
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Dec 25, 2024
Nice hotel & not too far from the airport
Nov 2024 stayed 2 nights at the Doubletree by Hilton Alana. Doubletree Hotel was nice and the food was decent. Overall, I would stay at this property again. Also this hotel was about 10 minutes from the HNL airport & that could depend on traffic.
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Dec 19, 2024Great value close to waikiki and ala moana
I stayed there for the marathon. The area was perfectly located for this event, since it was a short distance to both the expo and the starting line, which was convenient because the race begins very early. It is not EXACTLY in the Waikiki area (which is a paradise of itself). But the hotel is within walking distance of Waikiki Beach, Parks, and Diamond head, though not in the middle of it. Pros: - Staff is decent. Especially the people who take care of the breakfast part, very accommodating and serviceable, and always a smile to begin with. - Rooms are spacious and confortable - Compared to other hotels in the area (and this is important to clarify, because Waikiki zone is one of the most expensive in the world), it is a relatively affordable hotel, especially if you are not staying for more than a week. - Breakfast is almost perfect. You can have omelettes mixed with your choice of vegetables, cheeses, sausage, etc, they have cereals, bread, juices, water and coffee is good. Cons: - Wouldn't hurt if the shower was bigger. - Soaps, Shampoo and Conditioner were the worst. I had drier skin and hair after using them. - Breakfast Granola was OK, but didn't seem handmade. I have seen many hotels, even with lower quality than this one, have a better one. Overall, a very pleasant experience
- AdvisoryA minimum mandatory resort charge of $35 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This charge is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory charge, please see hotel policies
- AdvisoryA minimum Valet Parking fee of $53 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
- High Speed Internet Access
- Complimentary local, toll-free, and credit card calls
- DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
- Use of two (2) beach towels while being a registered guest.
- Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
- Hawaii Toy Museum, Buy one entrance & one free.
- 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
- 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
- 15% off Lappert’s ice cream
- Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.