Inspired by the surrounding Mayan jungle, the all-new Dreams Natura Resort & Spa will offer a unique Unlimited Luxury® experience. Facing the Caribbean Sea on a white sand beach, the 553-room resort is a short 10-mile drive from the Cancun International Airport. Enjoy the best of both worlds with modern design and luxury accommodations infused with elements of nature including a lazy river. Rest and relax at the Dreams Spa - designed to look like the region's remarkable cenotes. Play in the water park or enjoy the infinity pool.
Location
Quintana RooProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4124 reviews
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Dec 21, 2024Good experience
Great experience. Nice restaurants. Good food with high variety of foods and restaurants. Very good water activities. Family friendly. At the restaurant, Carolina was so friendly and nice with guests at the buffet restaurant. Kids had so much fun. Very convenient to do activities.
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Dec 21, 2024
Carolina was so friendly
We had a wonderful experience at the hotel, thanks to Carolina! She was incredibly helpful and friendly throughout our visit. Her warm personality and attentive service made our dining experience even more enjoyable. Carolina went above and beyond to ensure we had everything we needed, and her positive attitude truly stood out. I highly recommend asking for her if you visit – she made our stay memorable. Thank you, Carolina!
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Dec 21, 2024
Attentive
Gener, Carolina and Brenda gave spectacular and attentive service. Five stars to the wait staff here all around. Every restaurant, every facility, and every dish is spectacular. The wait staff is incredibly attentive and at your service. Highly recommended, and please tip them.
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Dec 20, 2024
Great family vacay spot
Perfect for our family of four with a 2 and 5 year old. Great size resort, clean and staff super helpful. Food was average. Shrimp ceviche and hibachi top food favs. Clean beach water not so much. I would definitely return with my family and recommend for others looking for a safe and lovely holiday.
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Dec 20, 2024Choose Different Resort
The up sell charge for the Preferred status was a waste of money. The food in the preferred lounge was very bad. Why is the adult pool not conencted to the swim up bar? Why are kids allowed in the pool with swim up bar and allowed to be climbing on the bar? The plastic drink cups were dirty and being re-used over and over either in a cleaning bucket or in a big plastic bag. Not a high level resort, I would not recommend.