Designed to reflect the charm of the Mexican Caribbean, the Dreams Riviera Cancun Resort & Spa is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. Spacious octagonal rooms and suites are luxuriously appointed. Nine gourmet themed restaurants, six fabulous bars, an Explorer’s Club for Kids plus a fully-equipped fitness centre and a world-class Dreams Spa provide guests with an array of amenities for every age and interest.
Location: Within 3 miles of Puerto Morelos town square. Approx. 20 minutes from Cancun International Airport.
- Wine tasting and tequila tasting available (at an additional cost)
Location
Puerto MorelosProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12796 reviews
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Nov 22, 2024Decent Rating
The staff at this resort are extremely friendly and hospitable; however, the resort is due for some much needed maintenance. The elevator in our building was down throughout our stay. Additionally, housekeeping didn't provide any wash clothes after check-in. I had to call this front desk daily to have them delivered to the room. On the bright side, the spa was excellent.
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Nov 21, 2024
Enjoyed the holiday with good friends but won’t be returning
Just returned from this holiday at dream. Initially on entering hotel lobby we were impressed. Check in was seamless and got to room pretty quick. We were very disappointed with the room as it was very dated and in dia need of a refurbishment. Been to Mexico 4 times and for the money we paid I expected top notch. Having said that the rooms were clean. The food was really good in the specialty restaurants but the breakfast buffet was awful. Izelia the waiter in the lobby bar was lovely she made our nights fun. Sergio at the pool bar was exceptional and was always happy to join in on our banter. Most of the staff at the hotel were very friendly and attentive. The day beds around the pool you had to pay 250 dollars per day to use with a bottle of fizz which is extortionate I’ve been to other hotels which were much better for less money. Personally I would rate this hotel as a 3/4 star hotel I wouldn’t go back purely because of the shabby decor
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Nov 21, 2024Annual get away, definitely will return again for the third time
Amazing resort, second time round . Love the atmosphere and staff are so willing to help you.Very clean.Themed restaurants are good as well.Barefoot grill has a good variety for lunch.Pools are immaculate especially the infinity pool and bar.
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Nov 20, 2024
Great family vacation
Wonderful family trip experience. The staff truly made this one of our most enjoyable family vacation. Everyone at the resort was so friendly and wanted to make our stay memorable. We enjoyed all the restaurants, had fun at the karaoke bar and had fun with bartenders! This was our second visit to this resort and I’m sure we will return again.
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Nov 20, 2024Terrible Experience
I regret booking a 10-day stay at Dreams Riviera Cancun. Our experience was far from the "luxury" and "hospitality" we were promised. Food: The dining options were incredibly disappointing. Most meals were bland, repetitive, and lacked freshness. The buffet felt like leftovers were being recycled daily, and even the specialty restaurants failed to deliver quality dishes. Staff: The service was shockingly inconsistent. Some staff members seemed indifferent or annoyed when approached for assistance. Requests were often ignored or took an unreasonable amount of time to fulfill, making us feel like an inconvenience rather than valued guests. Drinks: The drinks were watered down and lacked any flavor. Cocktails tasted artificial, and the "premium" alcohol they advertised seemed nonexistent. Even basic requests like cold water took forever to arrive. Overall, Dreams Riviera Cancun fell flat in every category. For the price we paid, we expected far better. I would not recommend this resort and will not be returning. Save your money and look elsewhere for a relaxing vacation.