Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12433 reviews
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Apr 01, 2025Great Family Experience
We had a great week at Dreams Sands Cancun. Overall, the resort and amenities met or exceed our expectations. The beach was truly beautiful and very well maintained. The food and drinks were what we expected, which was very good, but not exceptional. Our favorites were the Baja fish tacos at Oleo, the crab cakes at Gaucho, and the hibachi experience. The service across the board was top notch. If I had to pick a negative from the experience it would be the quality of the pillows, so that's pretty minor. We usually like to travel to different places, but our family all agreed we would be happy to make a return trip to Dreams Sands Cancun!
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Apr 01, 2025Worst resort
Rooms are outdated, pillows are hard. Pool needs major renovations, extremely dangerous to swim pool floor chipped could really cut the bottom of your foot. Cheap liquor, food was always cold. Had to purchase prefer to get a balcony room, was there celebrating my anniversary. Was the worst resort EVER!
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Mar 30, 2025
Excelente. El Kids club es lo mejor del hotel , las mises Karla, marijo , arlet ,analy, y Elsy son súper lindas siempre
Excelente. El Kids club es lo mejor del hotel , las mises Karla, marijo , arlet ,analy, y Elsy son súper lindas siempre con los niños ! Súper recomendable, los cuidan , mi hija la pasó increíble no quería dejar a sus mises ! Muy recomendadas ! Excelente atención de todos
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Mar 30, 2025Not worth the preferred
The resort was okay, but the service was far from preferred. Not worth the extra cost. Spa services are WAY overpriced & they don't honor any coupons (despite being given some from Hyatt & told the contrary). Food on Mexican nights were excellent but food in the specialty restaurants are just pre-made processed food. Finding a happy, well-serving staff was far & few in-between the staff trying to scam you.
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Mar 30, 2025Dreams Sands Cancun, great experience!
Gran experiencia en general, nos encanta este resort, muy buen costo/beneficio, el entretenimiento es muy variado y te mantiene siempre enganchado, la playa es hermosa, solo un comentario: En el área de playa hay estrellas de mar, lo cual es muy bonito de ver sin tocarlas, sin embargo muchos huéspedes nos tocó ver que las sacaban, las pasaban a todos, las aventaban sin saber que las estrellas de mar mueren cuando se sacan del agua, sería espectacular si el resort pudiera poner unos 3 o 4 anuncios esparcidos en la zona de playa para generar consciencia para que los huéspedes no toquen las estrellas de mar que están en su hábitat natural y que pueden morir cuando se sacan del agua, y así promover el mantener intacto lo más posible que se pueda el ecosistema. Great experience, we love this resort, it's an affordable resort that gives great value for your money, entertainment is great and it keeps you wanting more, we only have one suggestion: In the beach area there's starfish, it's very nice to see them underwater without touching it in their natural habitat, however we got to see a lot of people grabbing them, touching them, passing them around unknowingly to them that starfish die when taken outside of the ocean, our suggestion is for the resort to put 3 or 4 banners across the beach area specifying to guests that starfish should not be touched as they are very sensitive creatures and may die when taken out of the water, thus growing a conscience and fostering this knowledge for guests.