Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12441 reviews
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Apr 06, 2025Great resort
great resort, clean rooms and lobby. all the restaurants are good. best beach in the Cancún area. the staff throughout the resort are very friendly and helpful. our favorite is Gerson, he kept the drinks coming to the beach all day. he is very friendly and personable. Gustavo took care of our beach chairs and towels daily. they are both very hard workers and bend over backwards to keep you happy. this is our 3 year in a row here and will definitely come back again.
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Apr 06, 2025
Great Beach Experience
Beach staff and service is awesome! Today is our last day of a great trip. I can’t speak high enough of Gerson, our server. He knew our name, what we liked and anticipated every need. Gerson was amazing! Go to Dreams and seek him out!!’ Thank youl
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Apr 06, 2025
Best resort in Mexico that I have been to yet!
I rate the Dream Sands Resort a 10 out of 10. From the moment you walk in, greeted by friendly staff and glasses of champagne. The resort is clean and the food is delicious! I have been to about 3 resorts in Mexico and this was my absolute favorite. Amstar transportation was right on time for pick up and drop off. The beach is soft white sand and not rocky and the ocean is 4 shades of blue. There were plenty of chairs on the beach. I would recommend getting up early and leaving towels on your chair under the cabanas if you need shade. You get drink and limited food service right on the beach. I can't say enough about how friendly and helpful the staff was. The shows at night were fun and entertaining. You never felt like it was too crowded, and we always got seated in all the restaurants in a timely manner. I also felt very safe. The staff went out of their way to ensure visitors had a good time and good experience. I would say that if you are into the night life, there was not much of that. I was fine with it but if you are looking for a resort to party late in the night and early morning, this is not the place. So fun though. I want to go back already!! Have a great trip if you choose this resort. I know I will again. Thank you to everyone that made this trip so memorble. You guys ROCK!
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Apr 05, 2025
I would never go here again
This resort was terrible. Bad food quality, almost inedible and the staff is rude. Upgraded our room and was extremely dissatisfied in the upgrade, so much so that we had to change rooms mid stay. They also are not able to accommodate large groups. The hostess told us we weren’t able to sit together unless we bought a bottle of wine for each table, which I learned at checkout they charged me $350 PER BOTTLE without me signing off at the end of our meal. Preferred club is a scam, not worth it in my opinion. I would never return to this resort even if someone paid me to.
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Apr 04, 2025
Great experience
Great overall experience. Check in and out was smooth. Entertainment staff was wonderful. Participated in pool and ocean activiities. Food was good except for the Gaucho grill. Avoid food there if you value your time and taste buds. Japanese restaurant was good!