NEWLY RENOVATED.
• Brand new minimalist architecture and décor, indoors and outdoors, with a tropical feel
• A brand-new water park with slides
• A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean Sea
• A brand-new gym located in front of the main pool
• Spectacular accommodations including beautifully refurbished, well-appointed guestrooms including the addition of heated Beach Front Swim Out Suites, Family Suites with connecting rooms accommodating up to 6 people and spacious Master Suites
Dreams Sapphire Resort & Spa offers Unlimited-Luxury®
amidst impressive Mayan architecture, lush landscaping and resplendent ocean views.
Minimalist architecture and décor, both inside and out, with a tropical feel. Situated on a beautiful beach in Puerto Morelos equipped with an artificial sea barrier that protects it from seaweed. Come experience the Dreams Sapphire Resort & Spa. Enjoy beachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. All suites have been redecorated to a much more modern style, just for you!
A lot of fun awaits the little ones in our hotel! The new features at Explorer´s Club for kids with fun-filled water park including a splash park also new family water park includes slides for adults and kids. Pack your sportswear because we have it resolved with our new facilities in the gym and an exclusive Yoga room with air conditioning.
A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. The hotel is located 2 miles from Puerto Morelos Town. Approximately 15 minutes from Cancun International Airport.
Location
Puerto MorelosProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14201 reviews
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Dec 24, 2024Family Vacation
Wow! Such a fantastic trip! We were in the preferred club, so worth the extra money for sure. Free one time use at the hydro spa, better upscale booze, adults only pool with free beds, access to preferred lounge and check in(super easy and quick). Don’t bring a pool lounger, they were lots when we were there. Staff were beyond amazing! We travel a lot and the staff here were 10/10! Some stand out staff! Shout out to.. Hector(preferred check in) Jose(bartender and waiter at preferred pool) wow! He is good at what he does! Alfredo- waiter at la Patio- might be the best human ever! We went there twice just to go back to see him! Dyanna-hostess at the breakfast buffet (she was always smiling and loves her job!) Lorenzo- buffet breakfast waiter, he was so enthusiastic and happy! Loved his energy! The only suggestion we would have to say is that the preferred lounge could use a little better atmosphere(maybe some music or better bartenders)… it just seems a little boring in there… Entertainment was good We old go back, but only preferred section for sure!
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Dec 24, 2024
Amazing resort… must do Indigo
From the minute we walked in the experience was beyond great and friendly. All the staff were friendly. We upgraded from preferred club to Indigo and this was the best choice of our trip. All the food, restaurants, bars,drinks were A+ great resort.
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Dec 24, 2024
Exceptional service
Great experience only made better by the excellent work of Fabio. He truly made a lasting impression on our family and friends, from coordinating golf to special dinner reservations for 20 of us. We’ve been members since 2013 and have stayed at many resorts through the years, some with butlers, and Fabio stands out as the best we’ve ever had the pleasure of working with us.
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Dec 23, 2024A family getaway with some preferred benefits
We are 2 hours away from leaving this resort, sitting in the preferred lounge enjoying a glenlivet and a beer. An honest review. We travel to an all inclusive atleast once per year, the past 4 years we've stayed at dreams playa mujeures, zoetry marigot bay, riu palace playa mujeures, and dreams flora. I'll start with the bad. As preferred guests we usually get our fridge restocked daily, the hyatt website states this as a service standard. Here that was not the case. We had to complain for water, in the end they dropped off a case. One day the maid did not service our room. And finally the beach could be amazing if they just did a bit better of a job cleaning the seaweed, but that did improve by the end of our stay. The good. The food is great. We did not try the buffet, choosing for a restaurant meal from a menu every breakfast lunch, and dinner. The Bluewater grill we visited for breakfast and lunch daily and we're always impressed with the service. The food was excellent. We ate dinner there twice, excellent. The Mexican restaurant was really good. We find that resorts usually offer bland Mexican but here it was flavorful. The Japanese, French, and Italian were also very good. We were really happy with the food. The service is excellent throughout. We missed the butler style service of the flora and mujeures but every single staff member was wonderful, we enjoyed interacting with them. We went on beach walks daily, you can walk about 5km end to end. We mustered about 15000 steps daily. We were traveling with 3 daughters 14, 14, and 11 and they enjoyed themselves at the pool, beach, watersides and corezone. They said they would happily return. In closing, the resort hosted a private party just before we arrived which may have left the resort playing catchup to the large number of guests arriving, we enjoyed our time even though there were a few small hiccups.
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Dec 23, 2024
Great time
We’ve had an excellent stay. Room was a tropical view, standard. It was spacious. Fridge was restocked daily and cleaned regularly. Only one hook to hang towels though but first world problem for sure! Food - we ate at buffet, Italian, teppinyski, and lobby taco cart. Everything was good - no complaints. They don’t take reservations so we waited about a hour for a table for two at Italian. We did thevteppinyaki table twice as you can reserve that one. If you drink wine I did hear that if you buy a bottle for 85$ you don’t have to wait for a table at the restaurants. The tacos in the lobby bar were amazing. For lunch every day we ate at the poolside grill. They will make a pizza, burger, hot dogs in the grill. There’s also onion rings, fries, tacos, nachos and toppings. The guacamole was amazing!! The buffet was pretty standard when we did go there. We had asian theme and seafood themed nights. The Asian was delicious. Not a huge seafood person so I had a steak done on the grill that night but my daughter enjoyed it. Not many options for deserts. We spent our days at the pool. We didn’t have any problems getting seats but I was up early every day and got us seats. I’d go to the coffee shop and get coffee and some fruit and get us chairs. I hate doing this, but if you don’t it is hard to find chairs after 10 am. The service by the pool was fantastic as was the entertainment staff. The pool swim up bar was under construction while we were here but they had a bar set up poolside. The gym was fine. It has all the essentials except for a yoga space. I had to lay out my mat in the middle of the gym which is a bit weird but there aren’t many spots to work with the free weights when it’s busy. The resort itself isn’t huge, which we love. There seemed lots for young kids to do. Lots of teens participating in beach volleyball and in the sports bar late at night. We didn’t attend the night time entertainment so can’t comment. The beach isn’t huge. Not many laying on the beach. You can walk for ages along the beach though. I don’t think this is 5 star - but service was incredible. Everything was clean. And the sun was gorgeous. I got a good deal (under 2000$ per person). I would return. Richi on the entertainment team was a highlight!!! I did run into an issue with my credit card. You cannot have a pin over 5 numbers - so I was stuck without a credit card.