Location
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment. College groups are not allowed.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5845 reviews
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Dec 23, 2024Fun in the sun and relaxing Christmas vacationacay
Very nice, relaxing atmosphere at the Marina. I like that it's a short trip to the city and you can go to the other El Cid properties. Rooms are huge and the staff are very accommodating. Weather has been warm and the A/C works well. Going on a city tour tomorrow and getting a message Thursday so there's a lot to do! Today we played loteria by the pool. Fun so far!!
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Dec 23, 2024
Fun times
Nice pillows .. great atmosphere !!! The staff and the food and the pool options are plenty!! I will definitely come back and will recommend to all my families and friends… The marina is the best place for traveling adults. Staff is very enjoyable!
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Dec 20, 2024Needs to retrain in customer service
This trip was not up to par like previous visits. Servers,maids are always on their phone. Constantly trying to get their attention. Even have to get up from table to the bar service area and ask for a drink that I ordered 10 min ago with only less than 10 patrons in pool area. And we are tippers! So by no means am I stingy lol. Even when asking a general question, the servers were still texting or scrolling instead of acknowledging me. It really saddens me because I have never experienced this unprofessionalism. Thankfully the food remains very good! Next trip next year, we will be going to another location.
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Dec 18, 2024
A nice, warm place, but lots of irritants.
First know that this resort DOES NOT have a swimmable beach (no matter what pictures you see). If you want to walk from your room to the beach, book at another hotel. If you have a boat you need to moor, this place is great. Second, avoid the membership sales sessions unless you have a six figure sum sitting in a bank account and you are willing to spend it on a 20 year world-wide membership - not a time-share - you have no equity in this program. If you do sit through the 90 minutes, beware of the math in the pitch, and remember the quote they give you for the annual maintenance fees, which strangely are close to your current annual vacation costs, do not include airfare. The room was very nice and the staff good and friendly. The food was good enough, occasionally excellent. There is the predictable array of steam tables and a small salad bar. There is no carvery. There are two grills, but not always both operating. Restaurant bookings are hard to get. Food at the pool bar closest to the ocean has a better menu than the other one, which is more a snack bar. I am puzzled about why they don't put nets around the outdoor eating areas, as do other resorts. We were constantly plagued by doves, grackles and blackbirds while we were eating. We watched a grackle steal a shrimp off a plate at the grill before the waiter could come to pick it up. They are pests and bird poop just isn't sanitary. They do employ a couple of falconers who come along with hawks to scare away the birds, but the birds just come back. The most annoying thing is the need to have a bar/restaurant bill for everything you consume. You are constantly tracked. Sit down for a drink and you will be scanned, and you have to ask for and wait for the bill to be presented, so that you can sign it and provide a tip, which can be in cash. We had an instance where we had neglected to sign the bill in the lounge before we went in to dinner, and the waiter had to go close that tab, before he could scan us for the meal. It is highly intrusive and tiresome. Unlike other resorts we've stayed in, there is no obvious entertainment program, apart from a pianist in the dining room. If you want entertainment, most of the bars and restaurants in the town (close to the sister hotels) have musicians. As others have written, there are no drinks stocked in the refrigerators (unless you want to pay for them as part of room service). You can pick up bottled water at the bars, and you need to take a travel mug/bottle, to take other drinks from the bars to your room. There are no plastic or paper take away cups to take coffee or tea from the restaurant to your room. There was a kitchenette in the room, so if you had your own coffee, you could make it. But this is an all-inclusive, and other all-inclusives include in-room drinks, the entertainment, the take away coffee, etc. Perhaps the be best thing about the resort is that the grounds are extremely well kept. Many people go to this resort repeatedly - it is in a beautiful setting and better than snow and ice and it's about 5.5 hours flying time from Alberta.
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Dec 13, 2024
Best staff
We had the best time while we were there. Beautiful views and met some wonderful people. The food has all been excellent. The bartenders, Jaime and Ricardo, at the end pool are fabulous, could not ask for any better. Olivia Vazquez, the best housekeeping lady we have EVER had. So so sweet, want her from now on.