Location
BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7447 reviews
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Jan 01, 2025Go elsewhere if you can
This probably would have been a classy resort 25 years ago, and if you are looking for a budget option and aren’t picky about your food, it’s fine. The buffet food presentation in the tiki hut is hard to navigate, with big lids that are hard to maneuver covering everything. They have made to order omelettes in the morning out there that are good, but for a cleaner environment, you can eat pre-cooked breakfast in the dining room with no reservation. If you want to eat dinner there you need to be in line by 7:40 AM each day to make an evening reservation. On New Year’s Eve you need to be there 30 minutes before that. The hotel did a lot of work for a New Year’s Eve party, which went on till 1 AM. The dining room dinner was good, and they really upped the food and presentation in the tiki hut. The pools are frigid and the hot tub is not hot. There’s a decent snorkeling area if you swim out past the pier and head south against the current, and then float back. Some of the staff are super nice and others really don’t care. The room was cleaned every day, which was nice, but the bathroom fixtures and tile are all old and corroded. If you can afford to stay somewhere else, do it.
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Jan 01, 2025Happy Repeat Wis Visitors!
Stayed 9 nights early Dec also this was our 7th visit to El Cozumeleno. Occupancy is light during early December, so buffet isn't always an option however, the menu is always available with lots of option, the food is delicious from buffet and menu!! Snorkeling, minigolf, hammock surfing, relaxing by pool, walk on the beach, plenty of RELAXING activities! Quick taxi ride downtown for food, shopping, taxis are usually waiting at resort. The staff is amazing and deserve mention as they have become our friends! Roberto and Carlos at Guest Services, Martha, Fatima, Omar, Manuel at Check-in desk will always greet you with a smile!! Federico in lobby will help with luggage, taxi, anything else you need! Wait staff at pool/beach/El Cocal buffet area deserve a shout out, Santiago, Aldo, Roger, Paulino, Juan, Manuel, Carlos, Luis, Mateo, Elmer, Jose, Carlos, plus multiple cooks at the grill!! Yaneth and Manuel at La Veranda restaurant are great and the food is amazing! Note: Men remember pants are required. Maria with housekeeping kept our room spotless! Carlos and Jennie at the Spa were great with our massages!! Cesar, Christian, and Entertainment staff provided things to do throughout the day also enjoyed the evening Mayan dancers/Mariachi band/local band show which was by the pool!! Managers Julieta, Antonio, Eugenio are top notch! Also, many other staff that are always cleaning, trimming shrubs, cleaning pools, etc. keeping the resort looking nice! Will see everyone again in December!!
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Dec 21, 2024
Relaxing and familiar
Love the staff here. I have been here a dozen times and never had an issue that wasn't resolved. I truly miss the staff when I leave. The price is always fair. The resort is great for couples singles or families. The variety of food could be better but with an all inclusive I know that is a challenge. I will be back in June 2025. I plan to visit every three months going forward. Thank you guys for always making me feel like family. Donna Bever. Iowa. Usa
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Dec 18, 2024
muy bueno
The hotel is located on a very nice beach. The service is very good and very friendly. Very helpful. We would love to come back again. The food is very good and the room is clean. The swimming pool is large and perfect for relaxing.…………………………..
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Dec 16, 2024
Fun times in Cozumel!!
First time staying here. First the staff was very pleasant, some off the nicest people,I've met on my many vacation stays! The food was amazing, multiple sit down meals, with great service. I will definately be staying here again in the future! Alot of people saying poor things about this place, don't always believe them. Yes the hotel,is an older place and could use some updating, but over all, great experience!